Comms and Engagement Apprentice

Job description

Job responsibilities

Job Description

Job Title: Comms and Engagement Apprentice

Contract Type: Monday-Friday 9-5

Salary: £6.00 Per Hour

Location: Droitwich Medical Centre/Remote

Reports to: Comms and Engagement Lead

Direct Reports: None

SW Healthcare (SWH)

Here at SW Healthcare, we believe in empowering people and changing lives. We are a Healthcare Federation serving all of the 31 NHS GP Practices in South Worcestershire and serving over 300,000 patients. Our connected approach combines deep expertise, collaborative development, and scalable technology to deliver high-quality outcomes, supporting real change for our patients throughout the Primary Care Network.

Job Purpose

Working into our Comms and Engagement Lead, youll be assisting with a variety of tasks to help us ensure our messaging reaches the wider community, and helps our patients to better manage their health.

Key Internal Stakeholders

Comms and Engagement Lead

PCNs

Senior Management Team

HR and Training Manager

CEO and Board

Responsibilities

Social media scheduling weekly posts across all of our networks, and responding to comments and direct messages on behalf of SW Healthcare and our providers.

Content creation and curation generating thoughtful and timely articles and pieces for our blog and newsletters, which are of interest to our diverse and engaged audience.

Website management posting updates (such as job postings and blogs) to our website as required, as well as ensuring all of our online presences remain consistent and up-to-date.

Press handling ensuring that press queries are responded to in a timely manner, and keeping abreast of potential opportunities for comment.

Engagement and outreach identifying potential opportunities for us to better communicate with our local community, as part of our move into an Integrated Care System, and working with the C&E Lead to present ideas to the wider team.

General Accountabilities

Maintaining an upbeat and calm demeanour, remaining professional at all times

Supporting colleagues to enjoy their work and view their wellbeing as important

Championing good communication, equality and diversity and best practice

Autonomously undertaking and maintaining your own CPD and supporting positive learning attitudes

Willingly taking on other administrative duties as directed by the SW Healthcare Management Team

Location

This position will be based in Droitwich Medical Centre, Ombersley Street East, Droitwich Spa, WR9 8RD, however working remotely will also apply, with attendance at the office as required (to comply with current Government Guidelines).

This job description may be reviewed in light of changing organisational and service needs. Any changes will be thoroughly discussed with the post-holder. The post-holder may also be required to carry out other work appropriate to the grade of the post.

Person Specification

Experience

Essential

• Youll need to be a people person, able to communicate effectively both online and face-to-face. An interest in public health and wellbeing would be a definite bonus, as would experience of social media and/or online content creation.
• Youll need to be able to discreetly handle patient queries in a responsive and thoughtful manner, and will be a real team player capable of working with people outside of SW Healthcare, as well as within.

Qualifications

Essential

• IT literacy in Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Proficiency in using social media platforms (Facebook, Instagram, Twitter)
• Highly motivated, dependable, open, and reliable.
• Ability to respond flexibly and efficiently and adapt approach to address queries from patients and staff
• A self-starter, possessing the drive and determination to gain the right support and resources
• A positive team player with glass half full approach

Desirable

• Proficiency in using web design or social media management platforms (Squarespace, Hootsuite)
• Creative and/or design skills, and an eye for following and building upon brand guidelines
• An outside the box thinker, confident in pitching new ideas and able to effectively implement feedback
• Highly organised, able to manage a high volume of day-to-day queries while staying on track with long-term projects
• Passionate about health and wellbeing

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SW Healthcare

Address

Droitwich Medical Centre

Ombersley Street East

Droitwich Spa

Worcestershire

WR9 8RD

Employer's website

http://www.swhealthcare.org.uk (Opens in a new tab)