Learning and Development Administrator

Job description

Job responsibilities

Job Description

Job Title: Learning and Development Administrator

Contract Type: Monday-Friday 9-5, 2x part-time roles considered fixed term 12 months

Location: Droitwich Medical Centre/Remote

Reports to: HR and Training Manager

Direct Reports: None

SW Healthcare (SWH)

Here at SW Healthcare, we believe in empowering people and changing lives. We are a Healthcare Federation serving all of the 31 NHS GP Practices in South Worcestershire and serving over 300,000 patients. Our connected approach combines deep expertise, collaborative development, and scalable technology to deliver high-quality outcomes, supporting real change for our patients throughout the Primary Care Network.

Job Purpose

The Learning and Development Administrator will be responsible for all administration matters relating to the learning and development of staff across the organisation. This will not only include monitoring mandatory training for all staff but will also involve completing a learning and development analysis relevant to each role type and managing the CPD pot for all Additional Roles Reimbursement Scheme (ARRS) staff, as well as identifying opportunities which could further develop staff. In conjunction with the HR Co-ordinator and HR and Training Manager, you will also be responsible for putting together the overall learning and development budget as well as well as selecting a suitable mandatory training platform for all levels of staff.

Key Internal Stakeholders

HR and Training Manager

HR Team

ARRS Staff

PCN Operations Managers

Senior Administrators

Key Responsibilities

To carry out regular monitoring of completion of mandatory training modules assigned to staff and keep accurate records for Care Quality Commission inspection

To provide log in details to all new starters to complete their mandatory training as part of the induction process

To identify key mandatory training modules required by each staff role and ensure these are assigned accordingly

To be first point of contact for all training requests made by individuals

To research and source particular training to support an individuals learning and development

To monitor CPD spend by those staff within ARRS roles and advise each quarter spend to date to ensure allotted funding is fully utilised each year

To support the HR and Training Manager and HR Coordinator in the selection of mandatory training platforms in the future

To act as point of contact for all Federation member practices in negotiations for selecting new mandatory training platform provider and to liaise with Accounts to ensure cross charging at a practice level is fulfilled

To take responsibility for becoming font of all knowledge about common training pathways undertaken by different roles within the organisation such as CPPE for Clinical Pharmacists and Pharmacy Technicians

To promote via TeamNet (intranet) and MS Teams Peer Group channels any training opportunities that may present

To regularly interrogate the Herefordshire and Worcestershire Training Hub to ensure all learning and development opportunities are being shared accordingly

In conjunction with HR and Training Manager and HR Co-ordinator identify learning and development opportunities detailed within 1-2-1s, probation reviews and annual appraisals

Provide administrative support to the HR and Training Manager in the delivery of soft skills courses to employees e.g arranging training sessions, developing presentation material

To complete any other tasks requested of the job holder by the HR and Training Manager or HR Co-ordinator

General Accountabilities

Maintaining an upbeat and calm demeanour, remaining professional at all times

Supporting colleagues to enjoy their work and view their wellbeing as important

Championing good communication, equality and diversity and best practice

Autonomously undertaking and maintaining your own CPD and supporting positive learning attitudes

Willingly taking on other administrative duties as directed by the CVP Management Team

Location

This position will be based in Droitwich Medical Centre, Ombersley Street East, Droitwich Spa, WR9 8RD, however working remotely will also apply, with attendance at the office as required (to comply with current Government Guidelines).

This job description may be reviewed in light of changing organisational and service needs. Any changes will be thoroughly discussed with the post-holder. The post-holder may also be required to carry out other work appropriate to the grade of the post.

Person Specification

Experience

Essential

• Highly motivated, dependable, open, and reliable.
• Experience of successfully networking with other agencies and organisations to work together to find the right solutions
• Clear strategic focus with the ability to translate into appropriate action
• A positive, proactive, and innovative approach to tackling and solving problems
• Ability to quickly assimilate key and new information, working well under pressure
• Strong interpersonal and relationship-building skills
• Excellent interpersonal and communication skills (written, phone, face to face)
• Ability to present well-ordered arguments reflecting knowledge and understanding and pressures within the NHS
• IT literacy in Microsoft applications including Outlook, Word, Excel, and PowerPoint as a minimum
• A clear thinker, deals with emergency situations in a calm manner and able to provide logical and practical solutions to issues offering emotional and intellectual assistance
• A self-starter, possessing the drive and determination to gain the right support and resources
• Be decisive and work with integrity
• Be organised and thorough
• A collaborative style that engages people at all levels and appreciates the need to create and sustain strong internal and external partnerships and instil confidence and respect.
• Ability to respond flexibly and efficiently and adapt approach to address changes in circumstances
• Strong ambassadorial qualities open, engaging, compassionate, highly motivated, resilient, and tenacious.
• A positive team player with glass half full approach
• A sense of humour
• Confident and enthusiastic manner, challenging the status quo
• Current driving licence and have own transport
• Prepared to travel between sites as required

Desirable

• CIPD Level 3 Qualification/equivalent knowledge
• NHS Experience highly desirable
• Experience of implementing learning and development initiatives
• Experience of implementing learning and development initiatives
• Providing management information reports relating to learning and development
• Undertaking reviews of learning and development undertaken and recommending paths to take
• Negotiation skills to justify any budget enhancements / spend for learning and development
• IT literacy in SW Healthcare systems such as Foundry, Lantum, EMIS, Ellis Whittam

Employer details

Employer name

SW Healthcare

Address

Droitwich Medical Centre

Ombersley Street East

Droitwich Spa

Worcestershire

WR9 8RD

Employer's website

http://www.swhealthcare.org.uk (Opens in a new tab)