Bank Health Care Assistant

Job description

Job responsibilities

General duties

To maintain patient confidentiality and abide by Information governance standards

at all times.

To maintain a healthy and safe environment for all patients, staff and visitors and

demonstrate awareness of risk management and infection prevention and control.

To participate in agreed programmes of care ensuring that all care given is clearly

and accurately documented in line within standards and seeking support from

senior staff as necessary.

To assist patients with their activities of daily living with dignity and privacy, in

accordance with the person centred care plan, allowing them to maintain

independence as appropriate.

Following training and assessment of competence to undertake the recording of

patients temperature, pulse, blood pressure respirations and blood monitoring,

and report to the registered nurse.

To assist in providing a relaxed informal space for patients and families to discuss

their problems.

To undertake appropriate actions to meet the spiritual, psychological and

emotional needs of the patient.

To provide appropriate emotional support for families.

To manage your workload/tasks as designated by the registered nurse leading the

team.

Escort patients to outpatient appointments as required.

To actively participate in clinical audit.

To ensure the maintenance of confidentiality including accurate and timely

records.

To liaise with and provide relevant information to other members of the

multidisciplinary team, both internally and externally.

To adhere to Teesside Hospice policies, procedures, guidelines and standards at all

times and to promote these to others.

Adopt the role of link worker/ link practitioner as required by the hospice

management team.

Attend and participate in an annual appraisal and regular reviews of performance

and objectives, identifying gaps in knowledge/skills and developing a plan to

enhance service and self-development.

To encourage and promote the philosophy of Teesside Hospice and present a good

public image, to co-operate with all staff in maintaining good relationships with

outside agencies in order to uphold the charitys image and to win increased

support for its work.

To be able to communicate effectively with all members of the team and to

develop excellent relationships with community teams as appropriate to the role.

To participate in mandatory Clinical supervision or reflective practice as necessary

as directed by the clinical leader.

To undertake risk assessment and management to ensure that staff, families and

visitors are safe.

To be aware of the adult and child protection procedures and policy within

Teesside Hospice, to attend all safeguarding training and to adhere to the Local

Safeguarding Procedures at all times.

To participate in the induction of new staff to the department and wider hospice

as necessary.

To support student nurses during their placement at Teesside Hospice and work

alongside them as directed by the registered nurse.

To be able to carry out effective complaint, accident and incident reporting.

To play an active part in the Clinical Governance framework within the hospice.

To be aware of the Infection Prevention and Control policies and work in

accordance with IPC procedures at all times.

To be able to support the patient and the family at the time of death, respecting

an individuals beliefs, community, culture and religion.

To be aware of, and responsive to, the changing nature of the Hospice and adopt a

flexible and pro-active approach to work.

To undertake administration changes in accordance with hospice policy

Education & Training

Attend all mandatory training courses i.e. Resuscitation, Moving and Handling, and

Health and Safety training.

Access in-house training programme to further develop your palliative care

knowledge.

Attend and complete relevant Palliative and End of Life Training.

Attend and complete clinical skills training including medicines management

Maintain own Portfolio, and complete core competencies.

Person Specification

Personal Attributes/Key skills

Essential

• Self-awareness and an ability to recognize stress and use coping mechanisms.
• Flexible, approachable and trustworthy.
• Commitment and interest in learning and personal development

Experience

Essential

• An understanding of what a person-centred approach.
• Some experience of working with patients with life limiting illness or end of life care.
• Understanding of and adherence to patient confidentiality

Desirable

• Understanding of safeguarding and preventing patients from abuse.
• Understanding of infection prevention and control.

Other

Essential

• The ability to work a mixture of shifts, including nights to cover a 24 hour 7 day week service.

Qualifications

Essential

• Minimum level NVQ level 2 or 3 in Health & Social Care.
• A good standard of general education.

Skills & Abilities

Essential

• Team working skills.
• Good listening and excellent interpersonal skills/communication skills.
• An ability to manage challenging situations.
• Ability to work on own initiative.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Teesside Hospice

Address

Teesside Hospice

1 Northgate Road

Middlesbrough

Cleveland

TS55NW

Employer's website

https://www.teessidehospice.org (Opens in a new tab)