Job summary
We
are currently seeking a Volunteer Operations Manager as part of the recently
agreed investment in volunteering to help us to deliver our strategic and
operational ambitions in line with our three-year plan.
The
successful post-holder will be focused on evolving and delivering our
volunteering strategy, raising our profile and making Teesside Hospice a great
choice for those wishing to volunteer.
The
post holder will ensure Teesside Hospice provide an outstanding experience for
our volunteers so that our volunteers continue to be motivated to give their
time and support to deliver the amazing work we do and understand the important
part they play in our ability to deliver our services.
The
post holder will be a dynamic individual with strong leadership and
organisational skills, have a passion for volunteering and a proven track
record in volunteer management. They will need to be self-motivated, capable of
working both independently and as part of a team and committed to our values.
This
role is pivotal in ensuring excellence is achieved throughout the HR
department.
Main duties of the job
The responsibilities will span across implementing effective volunteer management strategies, enhancing volunteer engagement and recognition and foster strong community and corporate partnerships, whilst implementing robust systems that ensure the optimal volunteering experience, evaluate the outcomes and value of the volunteer programme.
About us
Teesside Hospice are a dedicated provider of specialist end of life care services, supporting the community across Middlesbrough and the surrounding areas.
We are changing and adapting and it is an exciting time to join us. We'll provide you with a welcoming and supportive working environment, other benefits include:
Contributory pension scheme (NHS transferrable)
Employee Assistance Programme
Supportive induction, and training and development
Free parking
Our strong values underpin how we work and interact with each other, our patients and their families and our supporters:
- We are compassionate
- We are skilled
- We are trustworthy
- We are ethical
- We are accountable
- We act with integrity
Job description
Job responsibilities
General
duties
-
Develop a volunteer
strategy in conjunction with the HR Manager.
-
Line Manage the HR
Assistant (Volunteer administration) and the unpaid Volunteer ambassador
roles.
-
Promote and develop
new opportunities for volunteering in collaboration with managers, develop
and implement plans to meet existing and future organisational needs.
-
Support departments
to design and review volunteer role profiles for all volunteer opportunities
within the organisation.
-
Oversee the
proactive and reactive recruitment to secure sufficient volunteers with the
right skills and expertise to sustain charity operations.
-
Develop innovative
recruitment campaigns to attract new and diverse groups of volunteers.
-
In conjunction with
the HR Assistant (volunteer administration) ensure volunteers undergo an
appropriate selection and onboarding process, acting as a liaison point
between volunteers and individual managers.
-
Deliver and review
rolling training sessions to volunteer covering core activities. Assess said
training and learning needs using informal and formal methods, to implement
opportunities to assess the effectiveness.
-
Provide training to
Volunteer Line Managers to ensure effective supervision of volunteers within
their areas.
-
Develop, establish
and support effective ways of communicating and engaging volunteers, to
maintain their interest and ensure they feel valued and involved. Facilitate
peer-to-peer engagement opportunities for volunteers.
-
Development of
volunteer stewardship surveys, an annual programme of
- events,
appreciation, wellbeing etc.
-
Development of
strategies to boost volunteer motivation particularly in retail volunteering
to foster a sense of belonging.
-
Embed an effective
volunteer recognition programme, identifying methods of acknowledging
outstanding contribution of volunteers.
-
Network with local,
regional and national organisations to maintain awareness of best practice
and initiatives around the area of volunteering.
-
Raise the awareness
and profile of Teesside Hospice from a volunteering perspective with
potential partners schools, local authorities, probationary service, corporates.
Attend Volunteer/Job fairs and other suitable events to promote volunteering
at the Hospice.
-
Plan, organise and
host pop up events at a variety of public locations to promote the Hospice
including engaging with potential volunteers.
-
Identification of
potential funding streams in line with trends identified.
-
Development of a
Volunteer advisory board
-
Support with the
creation and delivery of volunteer marketing and publicity opportunities.
-
Assist SMT in
achieving and monitoring KPIs and targets in relation to the volunteer
programme and evidencing impact of volunteering.
- Systems,
Policy & Practice
-
Identify and attend
training or other learning opportunities to develop and maintain expertise around
the topic of volunteer management.
-
Conduct assessments
and evaluations on volunteer activity, providing regular informative timely
reports including advising SMT on volunteer feedback and insights.
-
To provide strategic
and policy support to the Senior Management Team relating to the volunteering
programme.
-
Ensure appropriate
policies and procedures are in place and used effectively to allow
identification of forecasting and trend analysis.
-
Ensure relevant and
legal checks are carried out in line with Hospice Policy and required
legislation e.g. DBS, insurance etc.
-
Ensure diversity aims are reflected
in both the volunteering pool and in the volunteer roles.
-
Keep an up-to-date knowledge of
changes in legislation and best practice. Maintain an awareness of national
developments in volunteering and advise the Hospice as appropriate.
-
To support the delivery of the HR
service when required, support your fellow HR Assistant with general HR
administrative tasks related to employees.
-
Any other duties within the scope and
intent of the role.
Job description
Job responsibilities
General
duties
-
Develop a volunteer
strategy in conjunction with the HR Manager.
-
Line Manage the HR
Assistant (Volunteer administration) and the unpaid Volunteer ambassador
roles.
-
Promote and develop
new opportunities for volunteering in collaboration with managers, develop
and implement plans to meet existing and future organisational needs.
-
Support departments
to design and review volunteer role profiles for all volunteer opportunities
within the organisation.
-
Oversee the
proactive and reactive recruitment to secure sufficient volunteers with the
right skills and expertise to sustain charity operations.
-
Develop innovative
recruitment campaigns to attract new and diverse groups of volunteers.
-
In conjunction with
the HR Assistant (volunteer administration) ensure volunteers undergo an
appropriate selection and onboarding process, acting as a liaison point
between volunteers and individual managers.
-
Deliver and review
rolling training sessions to volunteer covering core activities. Assess said
training and learning needs using informal and formal methods, to implement
opportunities to assess the effectiveness.
-
Provide training to
Volunteer Line Managers to ensure effective supervision of volunteers within
their areas.
-
Develop, establish
and support effective ways of communicating and engaging volunteers, to
maintain their interest and ensure they feel valued and involved. Facilitate
peer-to-peer engagement opportunities for volunteers.
-
Development of
volunteer stewardship surveys, an annual programme of
- events,
appreciation, wellbeing etc.
-
Development of
strategies to boost volunteer motivation particularly in retail volunteering
to foster a sense of belonging.
-
Embed an effective
volunteer recognition programme, identifying methods of acknowledging
outstanding contribution of volunteers.
-
Network with local,
regional and national organisations to maintain awareness of best practice
and initiatives around the area of volunteering.
-
Raise the awareness
and profile of Teesside Hospice from a volunteering perspective with
potential partners schools, local authorities, probationary service, corporates.
Attend Volunteer/Job fairs and other suitable events to promote volunteering
at the Hospice.
-
Plan, organise and
host pop up events at a variety of public locations to promote the Hospice
including engaging with potential volunteers.
-
Identification of
potential funding streams in line with trends identified.
-
Development of a
Volunteer advisory board
-
Support with the
creation and delivery of volunteer marketing and publicity opportunities.
-
Assist SMT in
achieving and monitoring KPIs and targets in relation to the volunteer
programme and evidencing impact of volunteering.
- Systems,
Policy & Practice
-
Identify and attend
training or other learning opportunities to develop and maintain expertise around
the topic of volunteer management.
-
Conduct assessments
and evaluations on volunteer activity, providing regular informative timely
reports including advising SMT on volunteer feedback and insights.
-
To provide strategic
and policy support to the Senior Management Team relating to the volunteering
programme.
-
Ensure appropriate
policies and procedures are in place and used effectively to allow
identification of forecasting and trend analysis.
-
Ensure relevant and
legal checks are carried out in line with Hospice Policy and required
legislation e.g. DBS, insurance etc.
-
Ensure diversity aims are reflected
in both the volunteering pool and in the volunteer roles.
-
Keep an up-to-date knowledge of
changes in legislation and best practice. Maintain an awareness of national
developments in volunteering and advise the Hospice as appropriate.
-
To support the delivery of the HR
service when required, support your fellow HR Assistant with general HR
administrative tasks related to employees.
-
Any other duties within the scope and
intent of the role.
Person Specification
Experience
Essential
- Strong interpersonal skills and relationship management
- Experience of working with volunteers
- Experience of database management and extracting and analysing reports
Desirable
- Experience in volunteer coordination/people management and/or HR administration.
- Experience of supervising or managing a team is preferable
- Experience of designing and delivering training
Other
Essential
- Independently mobile and able to travel across the community served and the locations owned by Teesside Hospice.
Qualifications
Essential
- Education to include GCSE pass (A-C) in maths and English or equivalent
Desirable
- Formal qualification in related area
Person Specification
Experience
Essential
- Strong interpersonal skills and relationship management
- Experience of working with volunteers
- Experience of database management and extracting and analysing reports
Desirable
- Experience in volunteer coordination/people management and/or HR administration.
- Experience of supervising or managing a team is preferable
- Experience of designing and delivering training
Other
Essential
- Independently mobile and able to travel across the community served and the locations owned by Teesside Hospice.
Qualifications
Essential
- Education to include GCSE pass (A-C) in maths and English or equivalent
Desirable
- Formal qualification in related area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
