Clinical Administrator

ellenor

Information:

This job is now closed

Job summary

Do you have great customer service, a friendly, approachable manner and confidence in administration? If so, we are looking for someone just like you!

As an administrator, you will be confident working across both clinical and non-clinical teams, handling queries, and telephone calls and managing a shared inbox. You will be based between the hospice ward and on-site office so the capacity to navigate challenging circumstances and situations is essential.

About Us:

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

Main duties of the job

Key responsibilities of the role include:

  • Entering and extracting information via the patient electronic records system.
  • Managing queries relating to the administration team.
  • Scanning, filing and printing as required.
  • Taking calls and recording patient information
  • Completing statutory and mandatory training

About us

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Date posted

24 April 2024

Pay scheme

Other

Salary

£22,704 a year Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

B0147-24-0004

Job locations

Coldharbour Road

Northfleet

Gravesend

Kent

DA11 7HQ


Job description

Job responsibilities

ellenor Hospice is a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across West Kent and the London Borough of Bexley. The organisation has in-patient and outpatient and Living Well services at Northfleet, comprehensive Hospice at Home services and a range of out-patient and community services all supported and delivered through a multi-disciplinary team.

Role Purpose:

This role is varied and covers all aspects of general admin, working alongside clinical and non-clinical teams. The ability to manage difficult circumstances and situations is required.

The postholder will assist in the smooth running of administration, answering calls ensuring they are directed to the correct department with accurate information.

Main duties and responsibilities:

Entering and extracting information via the patient electronic records system

Managing queries relating to the administration team

Scanning, filing and printing as required.

Taking calls, and recording accurate patient information and colleague messages where relevant

Completing statutory and mandatory training

Attending meetings and taking minutes where required

General:

To be aware of the philosophy of ellenor and to behave as a fit representative.

To abide by the Hospices general confidentiality policy

To be aware of guidelines stated in the staff handbook and all relevant policies and procedures.

To undertake a bi-annual performance review when a personal development plan will be discussed and developed.

Job description

Job responsibilities

ellenor Hospice is a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across West Kent and the London Borough of Bexley. The organisation has in-patient and outpatient and Living Well services at Northfleet, comprehensive Hospice at Home services and a range of out-patient and community services all supported and delivered through a multi-disciplinary team.

Role Purpose:

This role is varied and covers all aspects of general admin, working alongside clinical and non-clinical teams. The ability to manage difficult circumstances and situations is required.

The postholder will assist in the smooth running of administration, answering calls ensuring they are directed to the correct department with accurate information.

Main duties and responsibilities:

Entering and extracting information via the patient electronic records system

Managing queries relating to the administration team

Scanning, filing and printing as required.

Taking calls, and recording accurate patient information and colleague messages where relevant

Completing statutory and mandatory training

Attending meetings and taking minutes where required

General:

To be aware of the philosophy of ellenor and to behave as a fit representative.

To abide by the Hospices general confidentiality policy

To be aware of guidelines stated in the staff handbook and all relevant policies and procedures.

To undertake a bi-annual performance review when a personal development plan will be discussed and developed.

Person Specification

Experience

Desirable

  • Experience in Administration
  • Previous EMIS experience is advantageous
Person Specification

Experience

Desirable

  • Experience in Administration
  • Previous EMIS experience is advantageous

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ellenor

Address

Coldharbour Road

Northfleet

Gravesend

Kent

DA11 7HQ


Employer's website

https://www.ellenor.org (Opens in a new tab)

Employer details

Employer name

ellenor

Address

Coldharbour Road

Northfleet

Gravesend

Kent

DA11 7HQ


Employer's website

https://www.ellenor.org (Opens in a new tab)

For questions about the job, contact:

Deputy Head of Clinical Admin

Nicole Blacker

01474320007

Date posted

24 April 2024

Pay scheme

Other

Salary

£22,704 a year Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

B0147-24-0004

Job locations

Coldharbour Road

Northfleet

Gravesend

Kent

DA11 7HQ


Supporting documents

Privacy notice

ellenor's privacy notice (opens in a new tab)