Job summary
Are
you self-motivated with strong communication skills to help support the
continued development of an evolving bereavement service?
We
are looking to appoint a Bereavement Support Coordinator to join the Bereavement
Service providing support to people living in and around the Dudley Borough.
As a
Bereavement Support Coordinator, you will work as part of the Patient and
Family Support Services providing information and support for bereaved
individuals and their families. The role includes assessing referrals,
delivering skillful and compassionate support to individuals, and groups. Alongside supervising volunteers, you will be required to assist
in education and training sessions for volunteers and others who support
bereaved people.
Main duties of the job
Coordinating the delivery and administration
of hospice bereavement care.
Providing post bereavement support
to family, friends
and carers of hospice
patients and some pre-bereavement support.
Delivering support
in individual, family,
and groups settings
as appropriate.
The supervision of volunteers delivering bereavement care.
Working
closely with all members of the hospice team, in identification of clients and delivery
of service.
Supporting the delivery of educational commitments.
Delivery of post-bereavement support
and advice with individuals and
families.
Provision of a supportive approach, which is appropriate to client needs.
Identification of cases appropriate for allocation to Bereavement Volunteers.
Organisation and administration of the
referral of clients, who may need further support
from external agencies.
Maintaining working
relationships with other external services
and ensure effective liaison.
About us
Every day, we strive to achieve our vision of providing a safe, compassionate environment, with highly-skilled staff with time to listen, advise and create personalised holistic programmes of care.
Our care provides emotional and practical support, helping to reduce symptoms of illness and the side effects of treatment.
It is our intention to continue, where possible, to identify and take advantage of opportunities to expand on the work that we do and offer our support to more and more people in our community.
One daywed like to be able to offer our support to everyone who needs us.
Our values are simple: care, compassion and kindness. It is these values, that makeourvision a reality every day.
Job description
Job responsibilities
In discussion with the Bereavement Service Manager, assist
in:
Refining and developing the systems for the administration for bereavement care, making best use of IT resources and
administration support.
Coordinating and developing the internal and external referral
processes for bereavement
support.
Supporting the development and administration of bereavement volunteers' activities.
Providing case load supervision of the bereavement volunteers.
Engagement in the bereavement and
psychosocial training of hospice staff and volunteers and the wider hospice
community as requested.
Supporting the development and implementation of relevant policies
and the identification of
service priorities and opportunities.
Evaluation, audit,
and research within the hospice.
Working within the agreed
policies, procedures and guidelines identified by the Hospice.
Engage in professional development opportunities.
Engage in regular supervision.
To complete induction and
organisational mandatory training requirements and appraisal processes.
Job description
Job responsibilities
In discussion with the Bereavement Service Manager, assist
in:
Refining and developing the systems for the administration for bereavement care, making best use of IT resources and
administration support.
Coordinating and developing the internal and external referral
processes for bereavement
support.
Supporting the development and administration of bereavement volunteers' activities.
Providing case load supervision of the bereavement volunteers.
Engagement in the bereavement and
psychosocial training of hospice staff and volunteers and the wider hospice
community as requested.
Supporting the development and implementation of relevant policies
and the identification of
service priorities and opportunities.
Evaluation, audit,
and research within the hospice.
Working within the agreed
policies, procedures and guidelines identified by the Hospice.
Engage in professional development opportunities.
Engage in regular supervision.
To complete induction and
organisational mandatory training requirements and appraisal processes.
Person Specification
Experience
Essential
- Excellent interpersonal skills.
- Good written & verbal communication skills with awareness of the need for confidentiality always.
- Good listening skills with the ability to adopt appropriate style and method of communication.
- Ability to receive, understand and convey information and ideas effectively to others.
- Ability to recognise mental and physical health problems and identify when further advice is required and seek support accordingly.
- Good organisational skills including information, resources, and time management.
- UpToDate IT skills.
- Knowledge of the local area, networks, and communities.
Desirable
- Experience of working within health, social care, or the voluntary sector.
Qualifications
Essential
Personal Qualities
Essential
- Emotional robustness and ability to work in highly emotive and stressful circumstances.
- Self-awareness and an understanding of grief and trauma reactions.
- Ability to work to tight deadlines.
- Ability to travel independently.
- Self-motivated and able to show initiative while maintaining a person-centred approach.
- A team player able to work well with others within and outside of the team and willingness to work flexibly, including lone working when needed.
Person Specification
Experience
Essential
- Excellent interpersonal skills.
- Good written & verbal communication skills with awareness of the need for confidentiality always.
- Good listening skills with the ability to adopt appropriate style and method of communication.
- Ability to receive, understand and convey information and ideas effectively to others.
- Ability to recognise mental and physical health problems and identify when further advice is required and seek support accordingly.
- Good organisational skills including information, resources, and time management.
- UpToDate IT skills.
- Knowledge of the local area, networks, and communities.
Desirable
- Experience of working within health, social care, or the voluntary sector.
Qualifications
Essential
Personal Qualities
Essential
- Emotional robustness and ability to work in highly emotive and stressful circumstances.
- Self-awareness and an understanding of grief and trauma reactions.
- Ability to work to tight deadlines.
- Ability to travel independently.
- Self-motivated and able to show initiative while maintaining a person-centred approach.
- A team player able to work well with others within and outside of the team and willingness to work flexibly, including lone working when needed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
