Job summary
The PCN Business and Transformation Manager will work with
two Primary Care Networks (PCNs) - Horsham Central and Chanctonbury. The post
holder will be guiding and supporting each network to strategically develop,
and will provide a central source of leadership and management to aid service
transformation for the Horsham population. You will be integral to developing
the capacity of individuals, teams and services within PCNs, whilst holding
line management responsibility for Additional Roles Staff, both clinical and
non-clinical, deployed across the PCNs.
The ideal candidate will need to be proactive, have a passion
for Primary Care, and have a proven track record in delivering Primary Care
improvements. You would support
increased access to care for patients on a range of integrated digital
transformation projects that would enable the staff to work more effectively
and help to sustain the future of general practice services.
Main duties of the job
As Business and
Transformation Manager you would work within the PCN to lead and develop a
strategic plan to build a robust infrastructure for PCNs, which:
- Is underpinned by a quality improvement methodology
- Drives integrated working
- Drives efficiency and reduces duplication
- Reduces variation between practices
- Is underpinned with easy-to-understand data packs to
support decision-making that includes but is not limited to demand, capacity,
utilisation data, staff, and patient experience
- Builds staff skills and capabilities
- Enhances patient access whilst protecting our workforce
- Takes into consideration the digital maturity of the PCN
- Takes into consideration the population's health needs and
health inequalities within our community
- Improves digital accessibility
for our patients
The post holder will build strong working relationships with the Sussex Integrated Care Board, Community
Trust, Local Authorities and various Voluntary, Community, and Social
Enterprises (VSCEs). They will represent
the PCNs and ABC at multiple external partner meetings, serving as a local
advocate for Primary Care.
The
successful candidate will join a small team, working closely with the Associate
Director of Transformation, Head of Practice Support and three other PCN
Development Managers that support Mid Sussex, Crawley and Surrey PCNs.
About us
Alliance for Better Care (ABC) is a GP Federation uniting 77
NHS GP member practices across 98 sites within 24 Primary Care Networks in
Sussex and Surrey. We support our Primary Care colleagues - and their patients
- to transform how healthcare is delivered in their communities.
As a membership organisation, our focus is to work in partnership with our
members and help them to improve the provision of General Practices in the
local area.
Our strength lies not just in our ability to connect all
areas of primary care, but also in the way we support and strengthen the role
primary care plays in the rest of the system. Were a bridge between our
practices and the wider healthcare network
We work with and listen to our GP Practices, PCNs, Hospitals, Community
Organisations and the Third Sector. These vital partnerships ensure that,
together, we deliver a truly integrated approach that offers the support and
expertise needed to effectively serve our communities.
Benefits
- Generous annual leave allowance
- Access to NHS pension
- Bespoke training programme
- Cycle to Work Scheme
- Employee Assistance Programme
- NHS discounts
- Leadership Development Programme
- Salary sacrifice schemes technology and
electric vehicle
- Opportunities for secondments
Job description
Job responsibilities
Recruitment, management and support of Additional Roles (ARRS)
Working with close support from the Peoples Team and the
Learning and Development Coordinator, the post holder will:
- Establish teams of ARRS staff within PCNs,
supporting PCNs to identify workforce need and develop or recruit staff in to
this
- Act as an ABC point of contact for a team of
clinicians and other care professionals, ensuring they receive the necessary
support to thrive in their roles, including objective setting and appraisals
with the PCN lead and providing a regular touch point for any concerns
- Facilitate and lead interviews, onboarding and
induction processes for new staff members, ensuring their smooth integration
into the PCN and ABC
- Support or establish where not already in
existence networks of ARRS roles of specific disciplines between PCNs
- Have a good working knowledge of ABCs policies
and procedures for managing concerns and issues relating to employee
performance and conduct
- Lead on processes including sickness reviews,
investigations, disciplinaries and performance improvement plans, if required
PCN transformation and strategic planning
The post holder will collaborate closely with the Practice
Managers and Clinical Directors to:
- Develop the PCNs use of services, processes and
new technology to improve overall efficiency in a range of projects including
but not limited to, cloud telephony, digital triage, promoting the use of the
NHS App, and optimising the use of clinical systems
- Guide and support the PCNs in strategically
developing and expanding their networks to better serve the population
- Design and implement targeted healthcare
initiatives, and write bids or
proposals to achieve these initiatives
- Lead and develop a strategic plan that includes
a robust digital infrastructure
- Support PCNs in holding their own mission and
plan for delivery, translating this to a business plan against which they can
track progress
- Clarify objectives and priorities for network
delivery in line with operational capacity, financial parameters and contract
requirements
- Promote the engagement of all PCN practices and
act as an ambassador for the network
- To proactively build relationships with system
leaders to help influence proactive and new models of care
- To use business intelligence tools to aid
data-driven decisions
- Attend PCN board meetings and Practice Manager
meetings
- Work closely with ABC Finance team to develop
and maintain a good understanding of the PCNs financial position
Business Operations
- To provide
oversight and accountability to the delivery of PCN contracts and
specifications
- Identify and
record risks and issues and develop contingency plans with Network Leads
- Ensure all
relevant national strategies, policies, targets, and frameworks are fully
implemented
- To drive
issues through to resolution, acting as a point of expertise
- To support the
collation of financial information, compiling and presenting financial reports
- To ensure that
the PCN's physical and financial resources are managed and maintained for
maximum effectiveness
- To foster a
culture of collaboration and promote learning to drive continuous improvement
- To take an
active role in the development and embedding of the PCN's culture, values and
reputation
- To represent
the network at external meetings
- To facilitate
progression for the PCN staff to promote retention
Ensuring delivery of the PCN DES
The post holder will:
- Build a working knowledge of relevant NHS
contracts and initiatives and understand the impact or opportunities for GP
practices and their population
- Support PCNs by providing straightforward and
simple processes to follow to demonstrate DES compliance and achieve
financially incentivised targets
- Share learning and best practice between PCNs in
achieving full delivery
- Offer direct support to the PCN Clinical
Directors so that their role, as outlined in the Network Contract DES, can be
fulfilled
Integrated
Neighbourhood Teams (INTs)
The post holder will be responsible for building and
maintaining key working relationships and for driving the development of
Integrated Community Teams by:
- Working closely with the Horsham Neighbourhood
Lead in the development of Integrated Community Teams
- Represent the PCNs and ABC at internal and
external partner meetings including neighbourhood workshops
- To operate effectively, the post holder will
need to establish excellent working relationships with:
-
GPs (partners
and salaried) across the PCN
- PCN
Practice Managers and Deputies
-
PCN
employed Additional Roles staff
-
ABC wider
team e.g. Clinical Services, People Team etc
-
Sussex
Integrated Care Board
-
Community
Care: e.g. SCFT AND SPFT
-
Third
Sector: e.g. Age UK
-
Local
authorities e.g. District Council
Project management
The post holder will:
- Drive
improvements in patient access, service, and experience
- Ensure that
digital and operational transformation is embedded and aligned with system and
national strategies in collaboration with the ICB Digital Transformation team
- Manage the set
up and delivery of multiple projects working with colleagues and experts to
scope, plan, design and oversee effective delivery
- Provide
expertise of best practice change and project management methodologies
Data Analysis
- Interrogate
and analyse data to assess demand, capacity, and activity to support the
delivery of clear project reporting and project outcomes
- Submit regular
high-level project reports showing progress against milestones, status,
resource requirements, risks and dependencies and recommend a range of options
- Develop key
performance indicators and milestones for specific programmes and projects,
managing conflicts and ensuring interdependencies are managed effectively
- Create and
maintain accurate documentation in relation to finances, standard operating
procedures, contracts, contacts, and decision-making, which is accessible
centrally
Service improvements
- Hit government
set targets and support population health management
- Identify
opportunities for streamlining the service within the PCN
- Enable PCN
staff to maximise clinical efficiency and enhance internal and external
communications
- Embed patient
and public involvement at all levels of decision making
- Communication
- Engage and
develop effective communication channels with key strategic policy makers to
influence policy making
- Communicate
the vision for the PCN and support the development of strategy and operational
policies to support this vision
- Act as a
champion for patients and their interests and involve the public in the policy
development and decision-making
- Build
relationships and facilitate cooperation between the practices and at
neighbourhood level to improve patient care delivery
Job description
Job responsibilities
Recruitment, management and support of Additional Roles (ARRS)
Working with close support from the Peoples Team and the
Learning and Development Coordinator, the post holder will:
- Establish teams of ARRS staff within PCNs,
supporting PCNs to identify workforce need and develop or recruit staff in to
this
- Act as an ABC point of contact for a team of
clinicians and other care professionals, ensuring they receive the necessary
support to thrive in their roles, including objective setting and appraisals
with the PCN lead and providing a regular touch point for any concerns
- Facilitate and lead interviews, onboarding and
induction processes for new staff members, ensuring their smooth integration
into the PCN and ABC
- Support or establish where not already in
existence networks of ARRS roles of specific disciplines between PCNs
- Have a good working knowledge of ABCs policies
and procedures for managing concerns and issues relating to employee
performance and conduct
- Lead on processes including sickness reviews,
investigations, disciplinaries and performance improvement plans, if required
PCN transformation and strategic planning
The post holder will collaborate closely with the Practice
Managers and Clinical Directors to:
- Develop the PCNs use of services, processes and
new technology to improve overall efficiency in a range of projects including
but not limited to, cloud telephony, digital triage, promoting the use of the
NHS App, and optimising the use of clinical systems
- Guide and support the PCNs in strategically
developing and expanding their networks to better serve the population
- Design and implement targeted healthcare
initiatives, and write bids or
proposals to achieve these initiatives
- Lead and develop a strategic plan that includes
a robust digital infrastructure
- Support PCNs in holding their own mission and
plan for delivery, translating this to a business plan against which they can
track progress
- Clarify objectives and priorities for network
delivery in line with operational capacity, financial parameters and contract
requirements
- Promote the engagement of all PCN practices and
act as an ambassador for the network
- To proactively build relationships with system
leaders to help influence proactive and new models of care
- To use business intelligence tools to aid
data-driven decisions
- Attend PCN board meetings and Practice Manager
meetings
- Work closely with ABC Finance team to develop
and maintain a good understanding of the PCNs financial position
Business Operations
- To provide
oversight and accountability to the delivery of PCN contracts and
specifications
- Identify and
record risks and issues and develop contingency plans with Network Leads
- Ensure all
relevant national strategies, policies, targets, and frameworks are fully
implemented
- To drive
issues through to resolution, acting as a point of expertise
- To support the
collation of financial information, compiling and presenting financial reports
- To ensure that
the PCN's physical and financial resources are managed and maintained for
maximum effectiveness
- To foster a
culture of collaboration and promote learning to drive continuous improvement
- To take an
active role in the development and embedding of the PCN's culture, values and
reputation
- To represent
the network at external meetings
- To facilitate
progression for the PCN staff to promote retention
Ensuring delivery of the PCN DES
The post holder will:
- Build a working knowledge of relevant NHS
contracts and initiatives and understand the impact or opportunities for GP
practices and their population
- Support PCNs by providing straightforward and
simple processes to follow to demonstrate DES compliance and achieve
financially incentivised targets
- Share learning and best practice between PCNs in
achieving full delivery
- Offer direct support to the PCN Clinical
Directors so that their role, as outlined in the Network Contract DES, can be
fulfilled
Integrated
Neighbourhood Teams (INTs)
The post holder will be responsible for building and
maintaining key working relationships and for driving the development of
Integrated Community Teams by:
- Working closely with the Horsham Neighbourhood
Lead in the development of Integrated Community Teams
- Represent the PCNs and ABC at internal and
external partner meetings including neighbourhood workshops
- To operate effectively, the post holder will
need to establish excellent working relationships with:
-
GPs (partners
and salaried) across the PCN
- PCN
Practice Managers and Deputies
-
PCN
employed Additional Roles staff
-
ABC wider
team e.g. Clinical Services, People Team etc
-
Sussex
Integrated Care Board
-
Community
Care: e.g. SCFT AND SPFT
-
Third
Sector: e.g. Age UK
-
Local
authorities e.g. District Council
Project management
The post holder will:
- Drive
improvements in patient access, service, and experience
- Ensure that
digital and operational transformation is embedded and aligned with system and
national strategies in collaboration with the ICB Digital Transformation team
- Manage the set
up and delivery of multiple projects working with colleagues and experts to
scope, plan, design and oversee effective delivery
- Provide
expertise of best practice change and project management methodologies
Data Analysis
- Interrogate
and analyse data to assess demand, capacity, and activity to support the
delivery of clear project reporting and project outcomes
- Submit regular
high-level project reports showing progress against milestones, status,
resource requirements, risks and dependencies and recommend a range of options
- Develop key
performance indicators and milestones for specific programmes and projects,
managing conflicts and ensuring interdependencies are managed effectively
- Create and
maintain accurate documentation in relation to finances, standard operating
procedures, contracts, contacts, and decision-making, which is accessible
centrally
Service improvements
- Hit government
set targets and support population health management
- Identify
opportunities for streamlining the service within the PCN
- Enable PCN
staff to maximise clinical efficiency and enhance internal and external
communications
- Embed patient
and public involvement at all levels of decision making
- Communication
- Engage and
develop effective communication channels with key strategic policy makers to
influence policy making
- Communicate
the vision for the PCN and support the development of strategy and operational
policies to support this vision
- Act as a
champion for patients and their interests and involve the public in the policy
development and decision-making
- Build
relationships and facilitate cooperation between the practices and at
neighbourhood level to improve patient care delivery
Person Specification
Personal Qualities & Attributes
Essential
- Ability to communicate effectively, both verbally and in writing or using assistive technology, with colleagues, patients, community groups, partner agencies and stakeholders
- Ability to work calmly under pressure
- Ability to process and manage conflicting advice and priorities
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to adapt your leadership and management style to different situations
- Ability to be positive and solution focused
- Ability to work as part of a dispersed team
- Ability to deliver technical information in a non-technical and engaging way to a range of stakeholders
- Ability to provide leadership and to finish work tasks
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Commitment to professional development
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Ability to work flexibly and enthusiastically within a team or on own initiative
Qualifications
Essential
- Educated to a degree level or equivalent experience
- Evidence of continued professional development relevant to the role
Desirable
- PRINCE2 or equivalent project management qualification or experience
Other Requirements
Essential
- An ability to maintain confidentiality and trust
- Used to working in a busy environment
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Champion of equality and valuing diversity
- Operates at all times in line with Confidentiality and Data Protection Act
Experience
Essential
- Experience in delivering multiple programmes of IT projects through the entire project lifestyle in a health or care setting
- Extensive experience of managing projects and delivering them within agreed timescales and budgets
- Good understanding of the digital agenda methodologies
- Experience of providing support and input into complex programmes
- Experience of working autonomously on a pre-determined piece of work
- Experience in analysing assessments and resolving failures to meet project standards
- Experience of interpreting national policy and implementing this through programmes of work
- Experience of data collection and providing monitoring information to assess the impact of services
- Experience of patient and public involvement which includes evidence of both informal and formal consultation
Desirable
- Primary care experience in either provider or commissioning environment
Skills & Knowledge
Essential
- Excellent project management skills
- Alongside being a strategic thinker and planner, the post holder must be able to operationalise strategies by hands on support and delivery
- Adopts a systematic approach to problem solving using varied sources of information
- High level of written and oral communication skills
- Good understanding of the Digital agenda within the NHS and Social Care / Care Sector
- Knowledge of governance and compliance methodologies
- Good knowledge of Microsoft Office products, EMIS and SystmOne
- Can deliver technical information in a non-technical way to a range of stakeholders
- Excellent organisation and time management skills with an ability to prioritise and meet deadlines
- Numerical and financial management skills; understanding of budget management or cost improvement programmes
- An understanding of the bodies in the wider Health system digital and IT systems such as NHS trusts and linkage
Person Specification
Personal Qualities & Attributes
Essential
- Ability to communicate effectively, both verbally and in writing or using assistive technology, with colleagues, patients, community groups, partner agencies and stakeholders
- Ability to work calmly under pressure
- Ability to process and manage conflicting advice and priorities
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to adapt your leadership and management style to different situations
- Ability to be positive and solution focused
- Ability to work as part of a dispersed team
- Ability to deliver technical information in a non-technical and engaging way to a range of stakeholders
- Ability to provide leadership and to finish work tasks
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Commitment to professional development
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Ability to work flexibly and enthusiastically within a team or on own initiative
Qualifications
Essential
- Educated to a degree level or equivalent experience
- Evidence of continued professional development relevant to the role
Desirable
- PRINCE2 or equivalent project management qualification or experience
Other Requirements
Essential
- An ability to maintain confidentiality and trust
- Used to working in a busy environment
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Champion of equality and valuing diversity
- Operates at all times in line with Confidentiality and Data Protection Act
Experience
Essential
- Experience in delivering multiple programmes of IT projects through the entire project lifestyle in a health or care setting
- Extensive experience of managing projects and delivering them within agreed timescales and budgets
- Good understanding of the digital agenda methodologies
- Experience of providing support and input into complex programmes
- Experience of working autonomously on a pre-determined piece of work
- Experience in analysing assessments and resolving failures to meet project standards
- Experience of interpreting national policy and implementing this through programmes of work
- Experience of data collection and providing monitoring information to assess the impact of services
- Experience of patient and public involvement which includes evidence of both informal and formal consultation
Desirable
- Primary care experience in either provider or commissioning environment
Skills & Knowledge
Essential
- Excellent project management skills
- Alongside being a strategic thinker and planner, the post holder must be able to operationalise strategies by hands on support and delivery
- Adopts a systematic approach to problem solving using varied sources of information
- High level of written and oral communication skills
- Good understanding of the Digital agenda within the NHS and Social Care / Care Sector
- Knowledge of governance and compliance methodologies
- Good knowledge of Microsoft Office products, EMIS and SystmOne
- Can deliver technical information in a non-technical way to a range of stakeholders
- Excellent organisation and time management skills with an ability to prioritise and meet deadlines
- Numerical and financial management skills; understanding of budget management or cost improvement programmes
- An understanding of the bodies in the wider Health system digital and IT systems such as NHS trusts and linkage
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
