Job summary
As an IT Support Technician, you will be the
backbone of our technology operations, ensuring seamless and efficient use of
hardware and software for our team. Your primary responsibilities will involve
troubleshooting and resolving technical issues, performing system updates, and
providing exceptional customer service to end-users.
Main duties of the job
You will collaborate with other IT professionals to maintain network security, manage user accounts, and optimize system performance.
Your role is essential in keeping our digital infrastructure robust, secure, and up-to-date, allowing our organization to thrive in a tech-driven world. You will also play a pivotal role in supporting company wide projects on new software to improve services and internal processes.
About us
Alliance for Better Care CIC is a GP
Federation that unites 83 NHS GP practices across 22 Primary Care Networks in
Sussex and Surrey. We support our Primary Care colleagues as well as their
patients, to transform how healthcare is managed within the community.
As a membership organisation, our focus is to
work in partnership with our members and help them to improve the provision of
General Practices in the local area.
Our strength lies not just in our ability to
connect all areas of primary care, but also in the way we support and
strengthen the role primary care plays in the rest of the system. Were a
bridge between our practices and the wider healthcare network
We work with and listen to our GP
Practices, PCNs, Hospitals, Community Organisations and the Third Sector. These
vital partnerships ensure that, together, we deliver a truly integrated
approach that offers the support and expertise needed to effectively serve our
communities.
More about our organisation:
www.allianceforbettercare.org
Our Values:
- We innovate - If we can do something better, we should.
- We are honest - Even when it its difficult.
- We care - And put the
patient first.
- We are inclusive - We listen and we act.
- We deliver - And were known to like a challenge!
Job description
Job responsibilities
Primary duties and areas of responsibility
- Provide desk side and remote based end user support to troubleshoot issues and problems with equipment and/or systems including repairing and replacing equipment as necessary.
- Installing, configuring, monitoring and maintaining computer hardware, software, systems, networks and printers.
- Setting up and administrating user accounts to systems.
- Supporting on projects as instructed by the Digital Transformation Manager and Management Team to meet strategic goals of efficiency improvements in systems across the company.
- To support in the roll out of new software across the business.
- Maintaining and updating technical documentation as required, including ensuring systems meet Information Governance standards.
- Ensuring all logs for equipment and software are maintained.
- Provide system training to employees and customers including clinical system training.
- Complete audits on systems users in line with company policies.
Job description
Job responsibilities
Primary duties and areas of responsibility
- Provide desk side and remote based end user support to troubleshoot issues and problems with equipment and/or systems including repairing and replacing equipment as necessary.
- Installing, configuring, monitoring and maintaining computer hardware, software, systems, networks and printers.
- Setting up and administrating user accounts to systems.
- Supporting on projects as instructed by the Digital Transformation Manager and Management Team to meet strategic goals of efficiency improvements in systems across the company.
- To support in the roll out of new software across the business.
- Maintaining and updating technical documentation as required, including ensuring systems meet Information Governance standards.
- Ensuring all logs for equipment and software are maintained.
- Provide system training to employees and customers including clinical system training.
- Complete audits on systems users in line with company policies.
Person Specification
Location
Essential
- Please note this role is based on-site in our Horley office with some travel to Crawley required. The successful candidate must be able to reliably commute to Horley, Surrey on a daily basis and have a full UK driving licence.
Qualifications
Essential
- Evidence of continued professional development relevant to the role
- Valid UK Drivers License
Desirable
- IT specific qualification
Experience
Essential
- Experience of successfully delivering IT or system support
- Proficiency in Microsoft three-six-five suite of products Including but not limited to Microsoft Teams, Outlook, Word, Excel, OneDrive and SharePoint
- Experience configuring Windows Eleven for business use
- Experience in computer repair
Desirable
- Knowledge of Microsoft Entra ID and Microsoft Intune
Skills and abilities
Essential
- Experience in working with Microsoft systems including Microsoft Teams, Outlook, Word and Excel
- Experienced in Microsoft Entra, Intune or Azure
- Ability to work autonomously
- Organisation and systematic approach to work
- High level of written and oral communication skills
- Strong problem-solving abilities
- Ability to work well in a team environment
- Understanding of IT security principles
Desirable
- Experienced in using Salesforce and/or other ITSM Software
Person Specification
Location
Essential
- Please note this role is based on-site in our Horley office with some travel to Crawley required. The successful candidate must be able to reliably commute to Horley, Surrey on a daily basis and have a full UK driving licence.
Qualifications
Essential
- Evidence of continued professional development relevant to the role
- Valid UK Drivers License
Desirable
- IT specific qualification
Experience
Essential
- Experience of successfully delivering IT or system support
- Proficiency in Microsoft three-six-five suite of products Including but not limited to Microsoft Teams, Outlook, Word, Excel, OneDrive and SharePoint
- Experience configuring Windows Eleven for business use
- Experience in computer repair
Desirable
- Knowledge of Microsoft Entra ID and Microsoft Intune
Skills and abilities
Essential
- Experience in working with Microsoft systems including Microsoft Teams, Outlook, Word and Excel
- Experienced in Microsoft Entra, Intune or Azure
- Ability to work autonomously
- Organisation and systematic approach to work
- High level of written and oral communication skills
- Strong problem-solving abilities
- Ability to work well in a team environment
- Understanding of IT security principles
Desirable
- Experienced in using Salesforce and/or other ITSM Software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
