Job summary
Alliance
for Better Care is innovative in developing services which help support member
practices and PCNs by reducing their workload and saving them money. By
employing highly skilled people and operating at scale across multiple areas
and organisations we are able to deliver services which are not only high
quality but are also excellent value for money.
We are pleased to be able to offer this role on a zero hour contract initially, for a start date of early to mid-March, with a view to moving to a fixed-term contract for the right candidate.
As well as hybrid and remote working, our benefits package offers the following:
- Generous annual leave allowance
- Access to NHS pension
- Bespoke training programme
- Cycle to Work Scheme
- Employee Assistance Programme
- Enhanced maternity pay
- NHS discounts
- Leadership Development Programme
- Salary sacrifice schemes technology and
electric vehicle
- Opportunities for secondments
Main duties of the job
The Workflow At Scale service aims to relieve practices of their daily workflow burden by allowing them to outsource this work to an experienced and efficient team of administrators and clinicians who will manage the workflow process on behalf of multiple practices.
The Workflow Administrator will form a key part of this team. As well as managing the daily workflow process, they will work closely with the Service Manager and Head of Service to develop and evolve the service and to ensure that high levels of quality and efficiency are maintained as the service grows.
The role will be predominantly remote, with occasional office-based team days, at least once per month. The role will begin as a zero hour contract, potentially moving to a fixed-term contract for the right individual.
About us
Alliance for Better Care CIC is a GP Federation that unites 47 NHS GP practices across 12 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues as well as their patients, to transform how healthcare is managed within the community.As a membership organisation, our focus is to work in partnership with our members and help them to improve the provision of General Practices in the local area.
We work with and listen to our GP Practices, PCNs, Hospitals, Community Organisations and the Third Sector. These vital partnerships ensure that, together, we deliver a truly integrated approach that offers the support and expertise needed to effectively serve our communities.Alliance for Better Care is innovative in developing services which help support member practices and PCNs by reducing their workload and saving them money. By employing highly skilled people and operating at scale across multiple areas and organisations we are able to deliver services which are not only high quality but are also excellent value for money.
We provide services including:
- Anti-Viral COVID medication (nMABs)
- Anticipatory care
- Winter access Hubs
- BP At Home
- Covid At Home
- Enhanced Access
- Refugee and Asylum Seeker Support
- uCATs (Urgent Care at Scale Service)
- Urgent Primary Care Support
- Vaccination Programme
- Wound Care Service
Job description
Job responsibilities
- Process all correspondence according to the agreed protocols and action as appropriate to ensure safe and efficient patient care
- File letters, correspondence, discharge summaries and other documentation into patient record
- Identify key clinical and patient data
- Complete actions requested in correspondence as appropriate and/or ensure they are completed by the appropriate team member
- Read coding information such as BP recordings, height, weight and smoking status to the patients record in the relevant clinical system
- Accurately code patient medical records
- Transfer relevant data from clinical correspondence and input into patient electronic record
- Identify urgent or complex documentation and ensure this is dealt with in line with protocols, for example, safeguarding documentation
- Identify and refer clinical and administrative actions as necessary
- Ensure compliance with coding guidelines
- Maintain data integrity at all times
- Work with the Service Manager to identify efficiencies and improvements
Supervision:
Regular supervisions on a one-to-one basis including an annual formal appraisal will be held with a line manager. If you are in a patient-facing role, you will also receive regular Clinical Supervisions with a Clinical Supervisor.
Job description
Job responsibilities
- Process all correspondence according to the agreed protocols and action as appropriate to ensure safe and efficient patient care
- File letters, correspondence, discharge summaries and other documentation into patient record
- Identify key clinical and patient data
- Complete actions requested in correspondence as appropriate and/or ensure they are completed by the appropriate team member
- Read coding information such as BP recordings, height, weight and smoking status to the patients record in the relevant clinical system
- Accurately code patient medical records
- Transfer relevant data from clinical correspondence and input into patient electronic record
- Identify urgent or complex documentation and ensure this is dealt with in line with protocols, for example, safeguarding documentation
- Identify and refer clinical and administrative actions as necessary
- Ensure compliance with coding guidelines
- Maintain data integrity at all times
- Work with the Service Manager to identify efficiencies and improvements
Supervision:
Regular supervisions on a one-to-one basis including an annual formal appraisal will be held with a line manager. If you are in a patient-facing role, you will also receive regular Clinical Supervisions with a Clinical Supervisor.
Person Specification
Behaviours and Values
Essential
- Champion of equality and valuing diversity
- Operates at all times in line with Confidentiality and Data Protection Act
Qualifications
Essential
- GCSE or equivalent qualification in Maths & English language
Desirable
- A-Level or equivalent qualification in relevant subject
Experience
Essential
- Minimum of 2 years of working within the Health Service or allied profession
- Evidence of previous experience of workflow processes
- Experience of working with primary care clinical software systems (SystmOne, EMIS)
- Experience of working with range of professionals including senior clinicians
Desirable
- Minimum 2 years of working in a primary care setting
- Knowledge of summarising within general practice
Skills and abilities
Essential
- Excellent written and verbal communication skills
- Demonstrative collaborative working qualities (essential)
- Ability to work flexibly, use initiative, prioritise workload and delegate
- Understanding of operational service management
- Ability to establish excellent working relationships
- Pro-active self-starter, able to set and deliver own objectives
- Working knowledge of Microsoft packages and clinical systems and applications
Desirable
- Commitment to and evidence of Continuing Professional Development (CPD)
Person Specification
Behaviours and Values
Essential
- Champion of equality and valuing diversity
- Operates at all times in line with Confidentiality and Data Protection Act
Qualifications
Essential
- GCSE or equivalent qualification in Maths & English language
Desirable
- A-Level or equivalent qualification in relevant subject
Experience
Essential
- Minimum of 2 years of working within the Health Service or allied profession
- Evidence of previous experience of workflow processes
- Experience of working with primary care clinical software systems (SystmOne, EMIS)
- Experience of working with range of professionals including senior clinicians
Desirable
- Minimum 2 years of working in a primary care setting
- Knowledge of summarising within general practice
Skills and abilities
Essential
- Excellent written and verbal communication skills
- Demonstrative collaborative working qualities (essential)
- Ability to work flexibly, use initiative, prioritise workload and delegate
- Understanding of operational service management
- Ability to establish excellent working relationships
- Pro-active self-starter, able to set and deliver own objectives
- Working knowledge of Microsoft packages and clinical systems and applications
Desirable
- Commitment to and evidence of Continuing Professional Development (CPD)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
