Job summary
The objective of
the Business and Transformation Manager is to provide a central source of
leadership and management to aid service transformation for our population.
The ideal candidate
will need to be proactive, have a passion for Primary Care, and have a proven
track record in delivering Primary Care improvements.
The remit of this
role is broad and will require attention to detail in delivering high-quality
day-to-day operations.
You would support
increased access to care for patients on a range of integrated digital
transformation projects that would enable the staff to work more effectively
and help to sustain the future of general practice services.
Main duties of the job
As Business and
Transformation Manager you would work within the PCN to lead and develop a
strategic plan to build a robust infrastructure for Horsham Central PCN, which:
- Is underpinned by a quality improvement
methodology
- Drives integrated working
- Drives efficiency and reduces duplication
- Reduces variation between practices
- Is underpinned with easy-to-understand data packs to support decision-making that
includes but is not limited to demand, capacity, utilisation data, staff, and
patient experience
- Builds staff skills and capabilities
- Enhances patient access whilst protecting our
workforce
- Takes into consideration the digital maturity of
the PCN
- Takes into consideration the population's health
needs and health inequalities within our community
- Improves digital accessibility for our patients
About us
Alliance for Better
Care CIC is a GP Federation that unites 47 NHS GP practices across 12 Primary
Care Networks in Sussex and Surrey. We support our Primary Care colleagues as
well as their patients, to transform how healthcare is managed within the community.
As a membership organisation, our focus is to work in partnership with our
members and help them to improve the provision of General Practices in the
local area.
We work with and listen to our GP Practices, PCNs, Hospitals, Community
Organisations, and the Third Sector. These vital partnerships ensure that,
together, we deliver a truly integrated approach that offers the support and
expertise needed to effectively serve our communities.
More about our organisation: www.allianceforbettercare.org
Horsham Central Primary Care Network
is a NHS Collaboration between two GP Practices Holbrook Surgery and
Riverside Medical Practice - working together to provide enhanced access
services.
Our surgery teams work closely, sharing expertise and
resources to develop new services. Our vision is to continue to improve the
quality of care that we provide in alignment with the needs of our patient
population.
Our PCN builds on the existing primary care
services and enables a greater provision of proactive, personalised and more
integrated health and social care. We are supported by practitioners in
additional roles who allow us to create bespoke multi-disciplinary teams based
on the needs of our local population.
Job description
Job responsibilities
To work closely
with the Practice Managers in developing the PCNs use of new services,
processes and technology to improve overall efficiency in a range of projects
including but not limited to, cloud telephony, digital triage, promoting the
use of the NHS App, and optimising the use of clinical systems.
Strategic Planning
- To lead and develop a strategic plan that
includes a robust digital infrastructure
- Support PCNs in holding their own mission and
plan for delivery, translating this to a business plan against which they can
track progress
- To clarify objectives and priorities for network
delivery in line with operational capacity, financial parameters and contract
requirements
- Promote the engagement of all PCN practices and
act as an ambassador for the network
- To proactively build relationships with system
leaders to help influence proactive and new models of care
- To use business intelligence tools to aid
data-driven decisions
Business Operations
- To provide oversight and accountability to the
delivery of PCN contracts and specifications
- Identify and record risks and issues and develop
contingency plans with Network Leads
- Ensure all relevant national strategies,
policies, targets, and frameworks are fully implemented
- To drive issues through to resolution, acting as
a point of expertise
- To support the collation of financial
information, compiling and presenting financial reports
- To ensure that the PCN's physical and financial
resources are managed and maintained for maximum effectiveness
- Manage allocated staff, including recruitment,
induction, setting workload priorities, delegating tasks, day-to-day
management, including appraisal/ investigations etc
- Work to
establish teams of ARRS staff within PCNs, supporting PCNs to identify
workforce need and develop or recruit staff in to this
- Ensure
ARRS staff have all necessary support to thrive in their role including
objective setting with the PCN lead and providing a regular touch point for any
concerns
- Support or establish where not already in
existence networks of ARRS roles of specific disciplines between PCNs
- To foster a culture of collaboration and promote
learning to drive continuous improvement
- To take an active role in the development and
embedding of the PCN's culture, values and reputation
- To represent the network at external
meetings
- To facilitate progression for the PCN staff to
promote retention
Project
management
- Drive improvements in patient access, service,
and experience
- Ensure that digital and operational
transformation is embedded and aligned with system and national strategies in
collaboration with the ICB Digital Transformation team
- Manage the set up and delivery of multiple
projects working with colleagues and experts to scope, plan, design and oversee
effective delivery
- Provide expertise of best practice change and
project management methodologies
Analysis
- Interrogate and analyse data to assess demand,
capacity, and activity to support the delivery of clear project reporting and
project outcomes
- Submit regular high-level project reports showing
progress against milestones, status, resource requirements, risks and
dependencies and recommend a range of options
- Develop key performance indicators and milestones
for specific programmes and projects, managing conflicts and ensuring
interdependencies are managed effectively
- Create and maintain accurate documentation in
relation to finances, standard operating procedures, contracts, contacts, and
decision-making, which is accessible centrally
Service
improvements
- Hit government set targets and support population
health management
- Identify opportunities for streamlining the
service within the PCN
- Enable PCN staff to maximise clinical efficiency
and enhance internal and external communications
- Embed patient and public involvement at all
levels of decision making
Communication
- Engage and develop effective communication
channels with key strategic policy makers to influence policy making
- Communicate the vision for the PCN and support
the development of strategy and operational policies to support this vision
- Act as a champion for patients and their
interests and involve the public in the policy development and decision-making
- Build relationships and facilitate cooperation
between the practices and at neighbourhood level to improve patient care
delivery
Study Leave/Training
There are opportunities for a study leave allowance.
Supervision
Regular supervisions on a one-to-one basis including an
annual formal appraisal are held with a line manager. If you are in a
patient-facing role, you will also receive regular Clinical Supervisions with a
Clinical Supervisor.
Benefits
- Generous annual leave allowance
- Access
to NHS pension
- Bespoke
training programme
- Cycle
to Work Scheme
- Employee
Assistance Programme
- Enhanced
maternity pay
- NHS
discounts
- Leadership
Development Programme
- Salary
sacrifice schemes technology and electric vehicle
- Opportunities
for secondments
For further information please see full job description.
Job description
Job responsibilities
To work closely
with the Practice Managers in developing the PCNs use of new services,
processes and technology to improve overall efficiency in a range of projects
including but not limited to, cloud telephony, digital triage, promoting the
use of the NHS App, and optimising the use of clinical systems.
Strategic Planning
- To lead and develop a strategic plan that
includes a robust digital infrastructure
- Support PCNs in holding their own mission and
plan for delivery, translating this to a business plan against which they can
track progress
- To clarify objectives and priorities for network
delivery in line with operational capacity, financial parameters and contract
requirements
- Promote the engagement of all PCN practices and
act as an ambassador for the network
- To proactively build relationships with system
leaders to help influence proactive and new models of care
- To use business intelligence tools to aid
data-driven decisions
Business Operations
- To provide oversight and accountability to the
delivery of PCN contracts and specifications
- Identify and record risks and issues and develop
contingency plans with Network Leads
- Ensure all relevant national strategies,
policies, targets, and frameworks are fully implemented
- To drive issues through to resolution, acting as
a point of expertise
- To support the collation of financial
information, compiling and presenting financial reports
- To ensure that the PCN's physical and financial
resources are managed and maintained for maximum effectiveness
- Manage allocated staff, including recruitment,
induction, setting workload priorities, delegating tasks, day-to-day
management, including appraisal/ investigations etc
- Work to
establish teams of ARRS staff within PCNs, supporting PCNs to identify
workforce need and develop or recruit staff in to this
- Ensure
ARRS staff have all necessary support to thrive in their role including
objective setting with the PCN lead and providing a regular touch point for any
concerns
- Support or establish where not already in
existence networks of ARRS roles of specific disciplines between PCNs
- To foster a culture of collaboration and promote
learning to drive continuous improvement
- To take an active role in the development and
embedding of the PCN's culture, values and reputation
- To represent the network at external
meetings
- To facilitate progression for the PCN staff to
promote retention
Project
management
- Drive improvements in patient access, service,
and experience
- Ensure that digital and operational
transformation is embedded and aligned with system and national strategies in
collaboration with the ICB Digital Transformation team
- Manage the set up and delivery of multiple
projects working with colleagues and experts to scope, plan, design and oversee
effective delivery
- Provide expertise of best practice change and
project management methodologies
Analysis
- Interrogate and analyse data to assess demand,
capacity, and activity to support the delivery of clear project reporting and
project outcomes
- Submit regular high-level project reports showing
progress against milestones, status, resource requirements, risks and
dependencies and recommend a range of options
- Develop key performance indicators and milestones
for specific programmes and projects, managing conflicts and ensuring
interdependencies are managed effectively
- Create and maintain accurate documentation in
relation to finances, standard operating procedures, contracts, contacts, and
decision-making, which is accessible centrally
Service
improvements
- Hit government set targets and support population
health management
- Identify opportunities for streamlining the
service within the PCN
- Enable PCN staff to maximise clinical efficiency
and enhance internal and external communications
- Embed patient and public involvement at all
levels of decision making
Communication
- Engage and develop effective communication
channels with key strategic policy makers to influence policy making
- Communicate the vision for the PCN and support
the development of strategy and operational policies to support this vision
- Act as a champion for patients and their
interests and involve the public in the policy development and decision-making
- Build relationships and facilitate cooperation
between the practices and at neighbourhood level to improve patient care
delivery
Study Leave/Training
There are opportunities for a study leave allowance.
Supervision
Regular supervisions on a one-to-one basis including an
annual formal appraisal are held with a line manager. If you are in a
patient-facing role, you will also receive regular Clinical Supervisions with a
Clinical Supervisor.
Benefits
- Generous annual leave allowance
- Access
to NHS pension
- Bespoke
training programme
- Cycle
to Work Scheme
- Employee
Assistance Programme
- Enhanced
maternity pay
- NHS
discounts
- Leadership
Development Programme
- Salary
sacrifice schemes technology and electric vehicle
- Opportunities
for secondments
For further information please see full job description.
Person Specification
Personal Qualities & Attributes
Essential
- Ability to communicate effectively, both verbally and in writing with colleagues, patients, community groups, partner agencies and stakeholders
- Ability to work calmly under pressure
- Ability to process and manage conflicting advice and priorities
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to adapt your leadership and management style to different situations
- Ability to be positive and solution focused.
- Ability to work as part of a dispersed team
- Ability to deliver technical information in a non-technical and engaging way to a range of stakeholders
- Ability to provide leadership and to finish work tasks
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Commitment to professional development
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Ability to work flexibly and enthusiastically within a team or on own initiative
Qualifications
Essential
- Educated to a degree level or equivalent experience
- Evidence of continued professional development relevant to the role
- PRINCE2 or equivalent project management qualification or experience
Desirable
Other Requirements
Essential
- An ability to maintain confidentiality and trust
- Used to working in a busy environment
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Champion of equality and valuing diversity
- Operates at all times in line with Confidentiality and Data Protection Act
Experience
Essential
- Experience in delivering multiple programmes of IT projects through the entire project lifestyle in a health or care setting
- Extensive experience of managing projects and delivering them within agreed timescales and budgets
- Good understanding of the digital agenda methodologies
- Experience of providing support and input into complex programmes
- Experience of working autonomously on a pre-determined piece of work
- Experience in analysing assessments and resolving failures to meet project standards
- Experience of interpreting national policy and implementing this through programmes of work
- Experience of data collection and providing monitoring information to assess the impact of services
- Experience of patient and public involvement which includes evidence of both informal and formal consultation
- Primary care experience in either provider or commissioning environment
Skills & Knowledge
Essential
- Excellent project management skills
- Alongside being a strategic thinker and planner, the post holder must be able to operationalise strategies by hands on support and delivery
- Adopts a systematic approach to problem solving using varied sources of information
- High level of written and oral communication skills
- Good understanding of the Digital agenda within the NHS and Social Care / Care Sector
- Knowledge of governance and compliance methodologies
- Good knowledge of Microsoft Office products, EMIS and SystmOne
- Can deliver technical information in a non-technical way to a range of stakeholders
- Excellent organisation and time management skills with an ability to prioritise and meet deadlines
- Numerical and financial management skills; understanding of budget management or cost improvement programmes
- An understanding of the bodies in the wider Health system digital and IT systems such as NHS trusts and linkage
Person Specification
Personal Qualities & Attributes
Essential
- Ability to communicate effectively, both verbally and in writing with colleagues, patients, community groups, partner agencies and stakeholders
- Ability to work calmly under pressure
- Ability to process and manage conflicting advice and priorities
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to adapt your leadership and management style to different situations
- Ability to be positive and solution focused.
- Ability to work as part of a dispersed team
- Ability to deliver technical information in a non-technical and engaging way to a range of stakeholders
- Ability to provide leadership and to finish work tasks
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Commitment to professional development
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Ability to work flexibly and enthusiastically within a team or on own initiative
Qualifications
Essential
- Educated to a degree level or equivalent experience
- Evidence of continued professional development relevant to the role
- PRINCE2 or equivalent project management qualification or experience
Desirable
Other Requirements
Essential
- An ability to maintain confidentiality and trust
- Used to working in a busy environment
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Champion of equality and valuing diversity
- Operates at all times in line with Confidentiality and Data Protection Act
Experience
Essential
- Experience in delivering multiple programmes of IT projects through the entire project lifestyle in a health or care setting
- Extensive experience of managing projects and delivering them within agreed timescales and budgets
- Good understanding of the digital agenda methodologies
- Experience of providing support and input into complex programmes
- Experience of working autonomously on a pre-determined piece of work
- Experience in analysing assessments and resolving failures to meet project standards
- Experience of interpreting national policy and implementing this through programmes of work
- Experience of data collection and providing monitoring information to assess the impact of services
- Experience of patient and public involvement which includes evidence of both informal and formal consultation
- Primary care experience in either provider or commissioning environment
Skills & Knowledge
Essential
- Excellent project management skills
- Alongside being a strategic thinker and planner, the post holder must be able to operationalise strategies by hands on support and delivery
- Adopts a systematic approach to problem solving using varied sources of information
- High level of written and oral communication skills
- Good understanding of the Digital agenda within the NHS and Social Care / Care Sector
- Knowledge of governance and compliance methodologies
- Good knowledge of Microsoft Office products, EMIS and SystmOne
- Can deliver technical information in a non-technical way to a range of stakeholders
- Excellent organisation and time management skills with an ability to prioritise and meet deadlines
- Numerical and financial management skills; understanding of budget management or cost improvement programmes
- An understanding of the bodies in the wider Health system digital and IT systems such as NHS trusts and linkage
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.