Job summary
Alliance for Better Care are looking for a People Services Business Partner to join their friendly People team.
We are looking for a highly motivated and enthusiastic individual who will support the People Services Team in providing a professional, comprehensive and responsive service.
The successful candidate will partner with a key business area (Clinical Services/PCN Team) to develop and implement effective HR policies and practices that will support the Head of People Services with the strategic growth of the organisation. You will work alongside the People Services Business Partner who supports the Clinical Services within the organisation and together will provide line management to the People Service Coordinators for your business area.
This is a 9 month fixed term contract (Maternity cover) and is a part time position (22.5 hours per week) with the flexibility of Hybrid working.
Main duties of the job
- To actively participate in the implementation and delivery of the People Services strategy plan.
- To partner with a key business area (Clinical Services/PCN Team) to develop and implement effective HR policies and practices that will support the Head of People Services with the strategic growth of the organisation.
- Offer sound employee relations advice based on policy, best practice and risk analysis to ensure the organisation is able to adequately balance the needs of the business, the employee and the service/practice.
- Work with the Head of People Services to develop people strategies and design approaches for business area.
- To manage the People Services Coordinators for business area.
About us
Alliance for Better Care CIC is a GP Federation that unites 47 NHS GP practices across 12 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues as well as their patients, to transform how healthcare is managed within the community. As a membership organisation, our focus is to work in partnership with our members and help them to improve the provision of General Practices in the local area. We work with and listen to our GP Practices, PCNs, Hospitals, Community Organisations and the Third Sector. These vital partnerships ensure that, together, we deliver a truly integrated approach that offers the support and expertise needed to effectively serve our communities.
Alliance for Better Care has a clear mission to Transform how people manage their health in their communities so that we all live happier lives. Rapid expansion over the last three years has enabled us to make significant progress on this mission. Planning the next stage of our strategy has made clear that we need in-house expertise and management of learning and development to better support our growing team. This post therefore presents an exciting opportunity to develop a function and team within ABC as we continue on our journey.
Job description
Job responsibilities
Primary duties and areas of responsibility
Business Strategy
- Partner with key business leaders (Clinical Service Managers, PCN Development Managers etc.) to glean a firm understanding of business need so that this can be translated into effective HR solutions.
- Develop a thorough understanding of both the key organisational goals and People Services strategic direction, contributing to the decision making process and ensuring evolving workforce requirements are continually considered through regular discussion with the Head of People Services and People Services Business Partner for other business area.
- Influence and drive business thinking and develop HR processes that support operational objectives, organisation change, design and resource plans.
Employee Relations
- Lead on the provision of effective advice, information and guidance when dealing with highly complex employee relations cases, supporting ABCs values and business objectives.
- Coach and influence managers to develop their people management and leadership skills, constructively challenge inappropriate behaviours and deal with difficult and contentious issues to deliver effective outcomes in line with being a compassionate organisation.
- Review, develop and update relevant HR policies, ensuring research into best practice, interpretation of legislation and national guidance are followed.
Governance
- Working with the Learning and Development Manager on the development, implementation and monitoring of organisational regulatory compliance for designated business area. To include areas such as:
- Recruitment and onboarding
- Training
- Supervision and Appraisal
HR KPIs
- Work closely with the Head of People Service to ensure that service standards are continually improved through review of workforce information, monthly metric reporting and in depth case discussions.
Line Management
- Responsible for the direct line management for People Service Coordinators in business area. To include conducting regular supervision and appraisals, holding regular team meetings to discuss agendas and drive People Services strategic objectives, and be the first point of contact for any queries.
Job description
Job responsibilities
Primary duties and areas of responsibility
Business Strategy
- Partner with key business leaders (Clinical Service Managers, PCN Development Managers etc.) to glean a firm understanding of business need so that this can be translated into effective HR solutions.
- Develop a thorough understanding of both the key organisational goals and People Services strategic direction, contributing to the decision making process and ensuring evolving workforce requirements are continually considered through regular discussion with the Head of People Services and People Services Business Partner for other business area.
- Influence and drive business thinking and develop HR processes that support operational objectives, organisation change, design and resource plans.
Employee Relations
- Lead on the provision of effective advice, information and guidance when dealing with highly complex employee relations cases, supporting ABCs values and business objectives.
- Coach and influence managers to develop their people management and leadership skills, constructively challenge inappropriate behaviours and deal with difficult and contentious issues to deliver effective outcomes in line with being a compassionate organisation.
- Review, develop and update relevant HR policies, ensuring research into best practice, interpretation of legislation and national guidance are followed.
Governance
- Working with the Learning and Development Manager on the development, implementation and monitoring of organisational regulatory compliance for designated business area. To include areas such as:
- Recruitment and onboarding
- Training
- Supervision and Appraisal
HR KPIs
- Work closely with the Head of People Service to ensure that service standards are continually improved through review of workforce information, monthly metric reporting and in depth case discussions.
Line Management
- Responsible for the direct line management for People Service Coordinators in business area. To include conducting regular supervision and appraisals, holding regular team meetings to discuss agendas and drive People Services strategic objectives, and be the first point of contact for any queries.
Person Specification
Experience
Essential
- At least 2 years experience working in a HR Manager role or equivalent
- Experience of advising on complex employee relations cases
- Experience of working in an organisation with complex structures
Desirable
- Experience of working within the healthcare sector and an understanding of CQC requirements in relation to supervision, appraisal and onboarding governance
- Experience of using Access HRIS
Skills and Abilities
Essential
- Problem solving and decision making skills
- Highly developed verbal, numerical and critical reasoning
- Ability to draft well written employee relation documents
- Excellent presentation skills
Knowledge
Essential
- Sound knowledge of employment law and case law
Other
Essential
- Committed to team working
- Confident communicator
Management
Essential
- Line Management experience
Qualifications
Essential
Desirable
- CIPD Level 7 or working towards
Person Specification
Experience
Essential
- At least 2 years experience working in a HR Manager role or equivalent
- Experience of advising on complex employee relations cases
- Experience of working in an organisation with complex structures
Desirable
- Experience of working within the healthcare sector and an understanding of CQC requirements in relation to supervision, appraisal and onboarding governance
- Experience of using Access HRIS
Skills and Abilities
Essential
- Problem solving and decision making skills
- Highly developed verbal, numerical and critical reasoning
- Ability to draft well written employee relation documents
- Excellent presentation skills
Knowledge
Essential
- Sound knowledge of employment law and case law
Other
Essential
- Committed to team working
- Confident communicator
Management
Essential
- Line Management experience
Qualifications
Essential
Desirable
- CIPD Level 7 or working towards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.