Job summary
This role will support the PCN Pharmacy team in the smooth co-ordination of care across the North Tandridge Primary Care Network.
The ambition is to better utilise the role of pharmacy within primary care to pro-actively help patients stay safe and well and out of hospital as well as helping to reduce the demands on general practice.
The Coordinator will support the Clinical Pharmacists in identifying and managing a caseload of patients to ensure effective and efficient use of medicines.
Main duties of the job
The post holder will work as part of a multi-disciplinary team and this role involves provision of technical support for the pharmacy service to ensure professional operational standards and excellence in pharmaceutical care and safety are maintained.
The role will support the practices within North Tandridge PCN to ensure the delivery of safe, effective and efficient systems for medicines related clinical correspondence; repeat prescribing, medicines optimisation, reducing medicines waste and maximising patient outcomes.
Potential
opportunity to train to become a Pharmacy Technician if interested.
About us
Alliance for Better Care CIC is a GP Federation that unites 47 NHS GP practices across 12 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues as well as their patients, to transform how healthcare is managed within the community.
As a membership organisation, our focus is to work in partnership with our members and help them to improve the provision of General Practices in the local area.
We work with and listen to our GP Practices, PCNs, Hospitals, Community Organisations and the Third Sector. These vital partnerships ensure that, together, we deliver a truly integrated approach that offers the support and expertise needed to effectively serve our communities.
Job description
Job responsibilities
Primary
duties and areas of responsibility
- To work
across a Primary Care Network supporting a wide range of patients of all ages
alongside the Pharmacy Team.
- Identify
patients that may need support by receiving information about transfers of care
(including hospital admissions and discharges) and from internal practice
intelligence.
- Support the coordination of appointments for the Pharmacy Team to
ensure achievement of Impact and Investment Fund indicators including
Structured Medication Reviews
- Help
patients understand their condition by liaising with clinical colleagues,
especially the practice pharmacists, regarding their medication. Aim for
patients to have specific instructions regarding their medication and
understand how they access repeat prescriptions and reviews.
- With the
help of relevant clinical colleagues, develop a care plan to address patients
personal health care needs. Ensure care plans are maintained, updated, and
uploaded to all relevant systems for sharing with other providers, including EMIS
and ShareMyCare.
- With the
help of relevant clinical colleagues, educate patients (and if applicable and
if appropriate consent is in place, their carers or family) about their
condition and medication, and give them specific instructions.
- Signpost team members, service users
and carers to relevant services including the CPCS Service
- Liaising
with Acute Trusts, Hospices, Community and Social Care providers as required
Record Keeping and General
Responsibilities
- Keeping
up to date records in all GP clinical systems across the PCN, including data
that can be reported on and shared with the PCN for outcomes, on a monthly
basis
- To use
read codes to tag those patients identified for interventions and must be
placed on the patients record, so that activity and metrics associated with
these patients can be tracked over time by the PCN to monitor outcomes and
provide data for proof of concept
- Uploading
and maintaining patient care plans to EMIS and other relevant systems as
necessary
- To
actively engage with the practice teams within the PCN, ensure effective
liaison with all PCN staff and contribute to the overall aims of the PCN
- Ensuring
templates are completed by professionals in order to provide accurate data, by
encouraging there use and auditing regularly to ensure adherence
- To
support the Pharmacist team to collate monthly data from each Practice within the
PCN
- To
attend and contribute to relevant meetings
Miscellaneous
- Work as
part of the team to seek feedback, continually improve the service and contribute to business planning
- Undertake
any tasks consistent with the level of the post and the scope of the role,
ensuring that work is delivered in a timely and effective manner
- Duties
may vary from time to time, without changing the general character of the post
or the level of responsibility
Job description
Job responsibilities
Primary
duties and areas of responsibility
- To work
across a Primary Care Network supporting a wide range of patients of all ages
alongside the Pharmacy Team.
- Identify
patients that may need support by receiving information about transfers of care
(including hospital admissions and discharges) and from internal practice
intelligence.
- Support the coordination of appointments for the Pharmacy Team to
ensure achievement of Impact and Investment Fund indicators including
Structured Medication Reviews
- Help
patients understand their condition by liaising with clinical colleagues,
especially the practice pharmacists, regarding their medication. Aim for
patients to have specific instructions regarding their medication and
understand how they access repeat prescriptions and reviews.
- With the
help of relevant clinical colleagues, develop a care plan to address patients
personal health care needs. Ensure care plans are maintained, updated, and
uploaded to all relevant systems for sharing with other providers, including EMIS
and ShareMyCare.
- With the
help of relevant clinical colleagues, educate patients (and if applicable and
if appropriate consent is in place, their carers or family) about their
condition and medication, and give them specific instructions.
- Signpost team members, service users
and carers to relevant services including the CPCS Service
- Liaising
with Acute Trusts, Hospices, Community and Social Care providers as required
Record Keeping and General
Responsibilities
- Keeping
up to date records in all GP clinical systems across the PCN, including data
that can be reported on and shared with the PCN for outcomes, on a monthly
basis
- To use
read codes to tag those patients identified for interventions and must be
placed on the patients record, so that activity and metrics associated with
these patients can be tracked over time by the PCN to monitor outcomes and
provide data for proof of concept
- Uploading
and maintaining patient care plans to EMIS and other relevant systems as
necessary
- To
actively engage with the practice teams within the PCN, ensure effective
liaison with all PCN staff and contribute to the overall aims of the PCN
- Ensuring
templates are completed by professionals in order to provide accurate data, by
encouraging there use and auditing regularly to ensure adherence
- To
support the Pharmacist team to collate monthly data from each Practice within the
PCN
- To
attend and contribute to relevant meetings
Miscellaneous
- Work as
part of the team to seek feedback, continually improve the service and contribute to business planning
- Undertake
any tasks consistent with the level of the post and the scope of the role,
ensuring that work is delivered in a timely and effective manner
- Duties
may vary from time to time, without changing the general character of the post
or the level of responsibility
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional and personal development
Desirable
- NVQ Level 3, Advanced level or equivalent qualifications or working towards
- Training in motivational coaching and interviewing or equivalent experience
Experience
Essential
- Experience of working directly in either the NHS or Adult Social Care
Desirable
- Experience as a Medicines Dispenser or working within a Pharmacy setting
Personal Qualities & Attributes
Essential
- Ability to listen, empathise with people and provide person- centred support in a non-judgemental way
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from all communities
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess/manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role e.g. when there is a mental health need requiring a qualified practitionerExcellent IT skills including Excel, knowledge of GP systems
- Able to provide leadership and to finish work tasks
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Commitment to collaborative working with all local agencies (including VCSE organisations and community groups). Able to work with others to reduce hierarchies and find creative solutions to community issues
- Demonstrates personal accountability, emotional resilience and works well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- High level of written and oral communication skills
- Ability to work flexibly and enthusiastically within a team or on own initiative
- Understanding of the needs of small volunteer-led community groups and ability to support their development
- Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional and personal development
Desirable
- NVQ Level 3, Advanced level or equivalent qualifications or working towards
- Training in motivational coaching and interviewing or equivalent experience
Experience
Essential
- Experience of working directly in either the NHS or Adult Social Care
Desirable
- Experience as a Medicines Dispenser or working within a Pharmacy setting
Personal Qualities & Attributes
Essential
- Ability to listen, empathise with people and provide person- centred support in a non-judgemental way
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from all communities
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess/manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role e.g. when there is a mental health need requiring a qualified practitionerExcellent IT skills including Excel, knowledge of GP systems
- Able to provide leadership and to finish work tasks
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Commitment to collaborative working with all local agencies (including VCSE organisations and community groups). Able to work with others to reduce hierarchies and find creative solutions to community issues
- Demonstrates personal accountability, emotional resilience and works well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- High level of written and oral communication skills
- Ability to work flexibly and enthusiastically within a team or on own initiative
- Understanding of the needs of small volunteer-led community groups and ability to support their development
- Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
