Primary Care Coordinator - South Crawley PCN

Job description

Job responsibilities

The post holder is to provide time and support to patients, acting as a single point of contact to enable them to navigate the health care system. In this way, you will provide a more joined-up and co-ordinated care journey for the patient. You will work closely with the GPs and other primary care professionals within the PCN, to identify and manage patients, making sure that appropriate support is made available to them and ensuring that their changing needs are addressed.

Key Responsibilities and Duties

1. To support adult patients and assist them through the healthcare system by acting as a patient advocate and navigator, empowering them and educating them to promote and support their independence.

2. To talk to patients, and where appropriate their families and/or carers, on the practice premises, remotely by telephone or video, or in the patients home if needed.

3. Support the practice to reach its targets for their Enhanced Services and Quality Outcome Framework (QOF).

MDT Coordination

1. Overall responsibility for arranging MDT meetings and the smooth running of integrated care within the medical centre. A key role of the Care Coordinator will be to schedule the MDT meetings and manage the meeting agenda items, ensuringthat all new referrals are identified, and information is circulated to team members in advance of the meeting.

2. Identify patients to discuss at PCN level MDTs with a view to reducing unplanned admissions and exacerbation of conditions.

Please see full Job Description for further information.

Person Specification

Experience

Desirable

• Experience of working directly in either the NHS or Adult Social Care.

Personal Qualities and Attributes

Essential

• Able to listen, empathise with people and provide person centred support in a non-judgemental way.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Committed to reducing health inequalities and proactively working to reach people from all communities.
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
• Able to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
• Able to identify risk and assess/manage risk when working with individuals.
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role e.g. when there is a mental health need requiring a qualified practitioner.
• Able to provide leadership and to finish work tasks.
• Able to maintain effective working relationships and to promote collaborative practice with all colleagues.
• Committed to collaborative working with all local agencies (including VCSE organisations and community groups). Able to work with others to reduce hierarchies and find creative solutions to community issues.
• Demonstrates personal accountability, emotional resilience and works well under pressure.
• Able to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
• High level of written and oral communication skills.
• Able to work flexibly and enthusiastically within a team or on own initiative.
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

Desirable

• Excellent IT skills including Excel and knowledge of GP clinical systems.

Qualifications

Essential

• Demonstrable commitment to professional and personal development.

Desirable

• NVQ Level 3, Advanced level or equivalent qualifications or working towards.
• Training in motivational coaching and interviewing or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alliance for Better Care CIC

Address

Saxonbrook Medical

Maidenbower Square

Maidenbower

Crawley

West Sussex

RH10 7QH

Employer's website

https://allianceforbettercare.org/ (Opens in a new tab)