Health and Wellbeing Coach - Horsham Central PCN

Alliance for Better Care Ltd.

Information:

This job is now closed

Job summary

This is an exciting opportunity for a Health and Wellbeing Coach to join the Horsham Central PCN.

You will be part of a network-based Wellbeing Team including Social Prescribing Link Workers and Care Coordinators and will be offering a whole person approach to addressing lifestyle issues and encouraging proactive prevention of new and existing illnesses.

This post is until 31st March 2024.

Main duties of the job

You will use your coaching skills to support people to develop the knowledge, skills, and confidence to manage their own health and wellbeing, whilst increasing their ability to access and use community support offers.

This is a new role. You will work very much in partnership with clinical and non-clinical colleagues to ensure you deliver the best possible outcomes for our patients.

The PCN will provide you with excellent peer to peer support and clinical supervision to ensure you are well supported, you will be aligned closely with our social prescribing team and will benefit from the local community links we have developed.

About us

Alliance for Better Care CIC (ABC) is the federation of the 47 East Surrey, Crawley, Horsham, and Mid Sussex GP practices, established in 2014, and now comprising 12 Primary Care Networks. ABC provides employment and management support to the Horsham Central primary care network comprising the following practices:

  • Park Surgery
  • Holbrook Surgery
  • Orchard Surgery
  • Riverside Surgery

Date posted

03 August 2022

Pay scheme

Other

Salary

£26,488.25 to £29,830.08 a year depending on experience

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

B0141-22-8766

Job locations

Albion Way

Horsham

West Sussex

RH12 1BG


Job description

Job responsibilities

Key Responsibilities and Duties

Health and wellbeing coaches will:

  1. Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement and achieve their personalised health and wellbeing objectives. This will include sitting in consultation with a patient and providing them with advice, guidance and a management plan, personalised to their individual needs. It could include dietetics and healthy eating, lifestyle medicine and getting active, safe activities and personal coaching and motivation.

  2. Manage and prioritise a case-load, in accordance with the health and wellbeing needs of the patient population, including establishing and attaining goals that are important to the patient, and providing interventions to meet them.

  3. Ensure all interventions and coaching are designed to empower patients to be active participants in their own healthcare, empower them to manage their own health and wellbeing, and live independently.

  4. Support and deliver group consultations, with clinical and non-clinical colleagues, implementing new approaches to health across primary care and supporting individuals to access peer support.

  5. Work with the broader MDT to maximise the support available to patients, including the social prescribing team to connect patients to community-based activities which support them to take increased control of their health and wellbeing, and working with clinical colleagues to provide enhanced support to patients being supported through, identifying those who would benefit the most from health coaching.

  6. Work across the practices within the primary care network, including a combination of in person, remote, telephone and video consultation.

Patient Coaching, Care and Support:

  1. Provide personalised coaching to patients which supports them to identify and meet their individual lifestyle, health and wellbeing goals.
  2. Deliver and facilitate group and peer sessions, including sessions focused on specific lifestyle medicine approaches and long-term conditions.

  3. Tailor health and lifestyle advice effectively to the individual (e.g., adapting physical activities for individuals with mobility issues).

  4. Build trust and respect with the person, providing non-judgmental and nondiscriminatory support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a person’s assets.

  5. Increase patient motivation to self-manage and adopt healthy behaviours.

  6. Work with patients with lower activation scores to understand and increase their level of knowledge, skills and confidence (their “Activation” level) to manage their own health and wellbeing and increase their ability to access and utilise community support offers.

  7. Be a friendly, professional and engaging source of information about health, wellbeing and prevention approaches.

  8. Support patients in shared decision-making conversations.

  9. Explore and support patient access to a personal health budget, where appropriate, for their care and support.

  10. Work with the social prescribing team to ensure that individuals can access support to address wider social needs that can impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.

PCN wellbeing and support

  1. Promote health and wellbeing coaching, its role in self-management, addressing health inequalities and the wider determinants of health.
  2. Provide education and specialist expertise to fellow PCN staff, ensuring they are aware of health coaching and social prescribing services and support colleagues to improve their skills and understanding of personalised care, behavioural approaches, and ensuring consistency in the follow up of people’s goals where an MDT is involved.

  3. Raise awareness within the PCN of shared decision making and decision support tools and supporting people in shared decision-making conversations.

  4. As part of the PCN multi-disciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant MDT meetings, giving information and feedback on health coaching.

System Responsibilities

  1. Develop and maintain effective relationships with the community, ensuring that patients can easily move between services and community resources to access additional support.
  2. Work in partnership with all local agencies to raise awareness of health and wellbeing coaching, and how partnership working can reduce pressure on statutory services, improve health access and outcomes and enable a holistic approach to care.

  3. Seek regular feedback about the quality of service and impact of health coaching on referral agencies.

  4. Alongside other members of the PCN multi-disciplinary team, work collaboratively with all local diverse partners to contribute towards supporting the local VCSE organisations and community groups to become sustainable and that community assets are nurtured, through sharing intelligence regarding any gaps or problems identified in local provision with commissioners and local authorities.

  5. Be proactive in encouraging equality and inclusion, through self-referrals and connecting with all diverse local communities, particularly those communities that statutory agencies may find hard to reach.

  6. Develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multidisciplinary teams to holistically support patients’ wider health and wellbeing, public health, and contributing to the reduction of health inequalities.

Data Capture

  1. Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of health coaching on their health and wellbeing, including the measures required within the PCN Contract.
  2. Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing and health coaching on their lives.

  3. Support referral agencies to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred.

  4. Work closely within the MDT and with GP practices within the PCN to ensure that the relevant codes are captured and inputted into clinical systems, adhering to data protection legislation and data sharing agreements.

Professional Development

  1. Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities.
  2. The PCN is keen to support the role through peer-to-peer support, one to one clinical supervision and regular team meetings for service development. We will encourage you to work with a Health and Wellbeing Coach mentor as per the NHSE guidelines.

  3. Training requirements for the role are currently being developed by NHS England; when these are developed, undertake identified coaching and training as required.

  4. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.

Other

  1. Work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning.
  2. Contribute to the development of policies and plans relating to equality, diversity and health inequalities.
  3. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
Please see full job description for further information.

Job description

Job responsibilities

Key Responsibilities and Duties

Health and wellbeing coaches will:

  1. Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement and achieve their personalised health and wellbeing objectives. This will include sitting in consultation with a patient and providing them with advice, guidance and a management plan, personalised to their individual needs. It could include dietetics and healthy eating, lifestyle medicine and getting active, safe activities and personal coaching and motivation.

  2. Manage and prioritise a case-load, in accordance with the health and wellbeing needs of the patient population, including establishing and attaining goals that are important to the patient, and providing interventions to meet them.

  3. Ensure all interventions and coaching are designed to empower patients to be active participants in their own healthcare, empower them to manage their own health and wellbeing, and live independently.

  4. Support and deliver group consultations, with clinical and non-clinical colleagues, implementing new approaches to health across primary care and supporting individuals to access peer support.

  5. Work with the broader MDT to maximise the support available to patients, including the social prescribing team to connect patients to community-based activities which support them to take increased control of their health and wellbeing, and working with clinical colleagues to provide enhanced support to patients being supported through, identifying those who would benefit the most from health coaching.

  6. Work across the practices within the primary care network, including a combination of in person, remote, telephone and video consultation.

Patient Coaching, Care and Support:

  1. Provide personalised coaching to patients which supports them to identify and meet their individual lifestyle, health and wellbeing goals.
  2. Deliver and facilitate group and peer sessions, including sessions focused on specific lifestyle medicine approaches and long-term conditions.

  3. Tailor health and lifestyle advice effectively to the individual (e.g., adapting physical activities for individuals with mobility issues).

  4. Build trust and respect with the person, providing non-judgmental and nondiscriminatory support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a person’s assets.

  5. Increase patient motivation to self-manage and adopt healthy behaviours.

  6. Work with patients with lower activation scores to understand and increase their level of knowledge, skills and confidence (their “Activation” level) to manage their own health and wellbeing and increase their ability to access and utilise community support offers.

  7. Be a friendly, professional and engaging source of information about health, wellbeing and prevention approaches.

  8. Support patients in shared decision-making conversations.

  9. Explore and support patient access to a personal health budget, where appropriate, for their care and support.

  10. Work with the social prescribing team to ensure that individuals can access support to address wider social needs that can impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.

PCN wellbeing and support

  1. Promote health and wellbeing coaching, its role in self-management, addressing health inequalities and the wider determinants of health.
  2. Provide education and specialist expertise to fellow PCN staff, ensuring they are aware of health coaching and social prescribing services and support colleagues to improve their skills and understanding of personalised care, behavioural approaches, and ensuring consistency in the follow up of people’s goals where an MDT is involved.

  3. Raise awareness within the PCN of shared decision making and decision support tools and supporting people in shared decision-making conversations.

  4. As part of the PCN multi-disciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant MDT meetings, giving information and feedback on health coaching.

System Responsibilities

  1. Develop and maintain effective relationships with the community, ensuring that patients can easily move between services and community resources to access additional support.
  2. Work in partnership with all local agencies to raise awareness of health and wellbeing coaching, and how partnership working can reduce pressure on statutory services, improve health access and outcomes and enable a holistic approach to care.

  3. Seek regular feedback about the quality of service and impact of health coaching on referral agencies.

  4. Alongside other members of the PCN multi-disciplinary team, work collaboratively with all local diverse partners to contribute towards supporting the local VCSE organisations and community groups to become sustainable and that community assets are nurtured, through sharing intelligence regarding any gaps or problems identified in local provision with commissioners and local authorities.

  5. Be proactive in encouraging equality and inclusion, through self-referrals and connecting with all diverse local communities, particularly those communities that statutory agencies may find hard to reach.

  6. Develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multidisciplinary teams to holistically support patients’ wider health and wellbeing, public health, and contributing to the reduction of health inequalities.

Data Capture

  1. Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of health coaching on their health and wellbeing, including the measures required within the PCN Contract.
  2. Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing and health coaching on their lives.

  3. Support referral agencies to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred.

  4. Work closely within the MDT and with GP practices within the PCN to ensure that the relevant codes are captured and inputted into clinical systems, adhering to data protection legislation and data sharing agreements.

Professional Development

  1. Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities.
  2. The PCN is keen to support the role through peer-to-peer support, one to one clinical supervision and regular team meetings for service development. We will encourage you to work with a Health and Wellbeing Coach mentor as per the NHSE guidelines.

  3. Training requirements for the role are currently being developed by NHS England; when these are developed, undertake identified coaching and training as required.

  4. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.

Other

  1. Work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning.
  2. Contribute to the development of policies and plans relating to equality, diversity and health inequalities.
  3. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
Please see full job description for further information.

Person Specification

Experience

Essential

  • Experience of coaching and motivating individuals to achieve their individual health, care or lifestyle goals (including unpaid work)
  • Experience of working directly in a community development or support context, including adult health and social care, learning support or public health/health improvement (including unpaid work)
  • Experience of supporting people, their families and carers in a related role (including unpaid work)
  • Experience of data collection and using tools to measure the impact of services

Desirable

  • Experience of delivering programmes, development or support in a group context
  • Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups

Skills

Essential

  • Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way
  • Ability to provide motivational coaching in a way that inspires trust and confidence, supporting others to reach their potential, and promotes behaviour change
  • Able to engage and communicate effectively with people, one-to-one or in group, including adjusting communication and delivery styles to an individuals needs and preferences
  • Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity
  • Commitment to reducing health inequalities and proactively working to reach people from diverse communities
  • Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
  • Ability to identify risk and assess/manage risk when working with individuals
  • Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the Health and Wellbeing Coach role e.g. when there is a mental health need requiring a qualified practitioner
  • Able to work from an asset-based approach, building on existing community and personal assets
  • Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
  • Able to work with others to reduce hierarchies and find creative solutions to community issues
  • Can demonstrate personal accountability, emotional resilience and ability to work well under pressure
  • Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
  • High level of written and oral communication skills
  • Ability to work flexibly and enthusiastically within a team or on own initiative
  • Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

Qualifications

Desirable

  • Level 6 qualification or working towards
  • Level 3 qualification in coaching, mentoring, information advice and guidance or similar

Knowledge

Essential

  • Demonstrable knowledge in lifestyle or health interventions, for example exercise, nutrition
  • Demonstrable commitment to professional and personal development
  • Knowledge of the personalised care approach
  • Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
  • Knowledge of community development approaches
  • Knowledge of IT systems, including ability to use word processing skills, Outlook and the internet to create simple plans and reports

Desirable

  • Knowledge of long term conditions, for example diabetes or cardiovascular disease
  • Knowledge of how the NHS works, including primary care
Person Specification

Experience

Essential

  • Experience of coaching and motivating individuals to achieve their individual health, care or lifestyle goals (including unpaid work)
  • Experience of working directly in a community development or support context, including adult health and social care, learning support or public health/health improvement (including unpaid work)
  • Experience of supporting people, their families and carers in a related role (including unpaid work)
  • Experience of data collection and using tools to measure the impact of services

Desirable

  • Experience of delivering programmes, development or support in a group context
  • Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups

Skills

Essential

  • Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way
  • Ability to provide motivational coaching in a way that inspires trust and confidence, supporting others to reach their potential, and promotes behaviour change
  • Able to engage and communicate effectively with people, one-to-one or in group, including adjusting communication and delivery styles to an individuals needs and preferences
  • Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity
  • Commitment to reducing health inequalities and proactively working to reach people from diverse communities
  • Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
  • Ability to identify risk and assess/manage risk when working with individuals
  • Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the Health and Wellbeing Coach role e.g. when there is a mental health need requiring a qualified practitioner
  • Able to work from an asset-based approach, building on existing community and personal assets
  • Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
  • Able to work with others to reduce hierarchies and find creative solutions to community issues
  • Can demonstrate personal accountability, emotional resilience and ability to work well under pressure
  • Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
  • High level of written and oral communication skills
  • Ability to work flexibly and enthusiastically within a team or on own initiative
  • Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

Qualifications

Desirable

  • Level 6 qualification or working towards
  • Level 3 qualification in coaching, mentoring, information advice and guidance or similar

Knowledge

Essential

  • Demonstrable knowledge in lifestyle or health interventions, for example exercise, nutrition
  • Demonstrable commitment to professional and personal development
  • Knowledge of the personalised care approach
  • Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
  • Knowledge of community development approaches
  • Knowledge of IT systems, including ability to use word processing skills, Outlook and the internet to create simple plans and reports

Desirable

  • Knowledge of long term conditions, for example diabetes or cardiovascular disease
  • Knowledge of how the NHS works, including primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alliance for Better Care Ltd.

Address

Albion Way

Horsham

West Sussex

RH12 1BG


Employer's website

https://abcltd.org.uk/ (Opens in a new tab)

Employer details

Employer name

Alliance for Better Care Ltd.

Address

Albion Way

Horsham

West Sussex

RH12 1BG


Employer's website

https://abcltd.org.uk/ (Opens in a new tab)

For questions about the job, contact:

People Services Manager

Rhianna Hills

rhianna.hills@nhs.net

Date posted

03 August 2022

Pay scheme

Other

Salary

£26,488.25 to £29,830.08 a year depending on experience

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

B0141-22-8766

Job locations

Albion Way

Horsham

West Sussex

RH12 1BG


Supporting documents

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