Job summary
The Primary Care Network (PCN) Team at ABC are looking for a highly motivated and enthusiastic individual to provide administrative services to achieve smooth and efficient running of the organisation.
Hours of work: 30 – 37.5 hours (full time preferred)
Tenure: 12 months
Remuneration: The salary for this post is based on point 4.1 of the ABC pay scale, which equates to £22,607.47 per annum
Base: Horley Health Hub, 120 Victoria Road, Horley, RH6 7AB. Mix of remote working and office based (likely 1-2 days in the office but with occasional flexibility to attend the office if needed)
Main duties of the job
The Primary Care Network team works with 12 PCN’s across Surrey and Sussex, providing support with
• Recruitment and management of staff
• Project management
• Enabling strategy and action plans
- Building local partnerships
About us
Alliance for Better Care Ltd (ABC) is a not-for-profit GP federation, which not only supports NHS GP Practices to be sustainable, but also assists with partnerships in their communities so that they can improve the health and wellbeing of everyone they serve. ABC represents 44 GP Practices across East Surrey, Crawley, Horsham and Mid Sussex GP practices.
A bold vision
To transform how people manage their health in their community so that we all live happier lives.
We innovate - we firmly believe that if we can do something better, we should.
We are honest - even when it is difficult.
We care - about doing the right thing for our staff and patients
We are inclusive - and we listen.
We deliver - working together to overcome challenges.
Job description
Job responsibilities
Key Responsibilities:
• Attending PCN meetings, organising agendas, and taking minutes
• Responding to queries from people employed by ABC to work in the networks
• Supporting business plans, and liaising with local partners and system partners. Managing relationships is key to this role.
• Diary management
Skills Required:
• Excellent Microsoft Office knowledge
• Ability to use own judgement, resourcefulness and be able to work under pressure and under own initiative
• To have excellent communication skills and patience
• To be reliable and flexible
• To work in an organised manner
• To be able to meet deadlines
• Ability to use Microsoft Teams to disseminate information
Job description
Job responsibilities
Key Responsibilities:
• Attending PCN meetings, organising agendas, and taking minutes
• Responding to queries from people employed by ABC to work in the networks
• Supporting business plans, and liaising with local partners and system partners. Managing relationships is key to this role.
• Diary management
Skills Required:
• Excellent Microsoft Office knowledge
• Ability to use own judgement, resourcefulness and be able to work under pressure and under own initiative
• To have excellent communication skills and patience
• To be reliable and flexible
• To work in an organised manner
• To be able to meet deadlines
• Ability to use Microsoft Teams to disseminate information
Person Specification
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Administrative / secretarial experience including initiating and maintaining office systems.
Experience
Essential
- Experience working in an administrative role
- Experience working in Healthcare
- Experience working as part of team, working independently
- Experience of client facing roles and customer service
Desirable
- Experience of working in a primary care setting
Skills / Abilities
Essential
- Excellent written and verbal communication skills
- Ability to work flexibly, use initiative, prioritise workload and delegate
- Excellent customer service skills
- Confidence in working remotely and using technology to facilitate this
- Ability to work to deadlines and to deliver on objectives
Desirable
- Commitment and evidence of Continuing Professional Development (CPD)
Knowledge
Essential
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programmes such as
- Outlook, Word, Excel, Powerpoint, Microsoft Teams and Access
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of NHS
Desirable
- Understanding of Governance procedures and requirements to work in healthcare roles
Other
Essential
- Champion of equality and valuing diversity
- Operates at all time in line with Confidentiality and Data Protection Act
- Ability to maintain confidentiality and trust
- Professional, calm, and efficient manner
- Commitment to continuing professional development
- Positive and flexible approach to work
Person Specification
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Administrative / secretarial experience including initiating and maintaining office systems.
Experience
Essential
- Experience working in an administrative role
- Experience working in Healthcare
- Experience working as part of team, working independently
- Experience of client facing roles and customer service
Desirable
- Experience of working in a primary care setting
Skills / Abilities
Essential
- Excellent written and verbal communication skills
- Ability to work flexibly, use initiative, prioritise workload and delegate
- Excellent customer service skills
- Confidence in working remotely and using technology to facilitate this
- Ability to work to deadlines and to deliver on objectives
Desirable
- Commitment and evidence of Continuing Professional Development (CPD)
Knowledge
Essential
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programmes such as
- Outlook, Word, Excel, Powerpoint, Microsoft Teams and Access
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of NHS
Desirable
- Understanding of Governance procedures and requirements to work in healthcare roles
Other
Essential
- Champion of equality and valuing diversity
- Operates at all time in line with Confidentiality and Data Protection Act
- Ability to maintain confidentiality and trust
- Professional, calm, and efficient manner
- Commitment to continuing professional development
- Positive and flexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
