Job summary
Since early December 2020, ABC have led the way
in mobilizing the COVID-19 vaccination programme in East Surrey, Crawley, Horsham and Mid Sussex. Across Mid
Sussex we now run 5 vaccination centres, based in Haywards Heath, East
Grinstead, Crawley & Horsham, as well as a number of pop-up and mobile
units. These sites were set up and are manned by current ABC Team members, and we now need to grow the team to ensure
the programme continues to be a success as we plan for the Autumn 2022 vaccination programme.
Main duties of the job
We are looking for confident, enthusiastic and
resourceful individuals to manage the vaccine sites on a day-to-day basis and,
with the support of the central team, ensure that all eventualities are planned
for and we offer an efficient and enjoyable patient experience.
Due to the nature of
vaccine availability post holders will need to be flexible in the hours they
work with the potential for both evening and weekend working and with often
limited notice of when a run of days of vaccinating will start.
For this reason, the job is renumerated on an
hourly basis with shifts booked via our rota system but paid through PAYE
payroll.
Salary: £20 per hour, minimum of 24 hours per week
Tenure: Zero hours contract until March 2023
Base: Site based at any ABC Vaccine site in Sussex although
staff will be appointed to work predominantly with a particular site
About us
Alliance for Better Care CIC is a pro-active, forward-thinking GP federation that unites 47 GP practices across 12 Primary Care Networks in Surrey and Sussex. We support our primary care colleagues to transform how healthcare is managed within the community.
Our strength lies not just in our ability to connect all areas of primary care, but also in the way we support and strengthen the role primary care plays in the rest of the system. We are the glue that helps bind them together. We work with – and listen to – our GP practices, PCNs, hospitals, community organisations and the third sector. These vital partnerships ensure that, together, we deliver a truly integrated approach that offers the support and expertise needed to effectively serve our communities. As a membership organisation, we have the ability to share our expertise at scale, and we’re happy to do so.
Job description
Job responsibilities
Main Duties and Responsibilities
- Be key holder for the vaccine site and point of contact for deliveries
- Open up and ensure everything in place including live IT connections
- With Clinical Coordinator ensure all staff including volunteers are inducted at first shift and retain record of this
- With Clinical Coordinator ensure all required staff have completed lateral flow testing within last 48 hours and a record of the result is kept
- Check flow throughout day and ensure long queues do not develop, work with Clinical Supervisor to ensure all staff working efficiently and support as necessary
- Deal with any patients concerns/ complaints on the spot wherever possible, refer to ABC for onwards resolution where necessary
- Deal with any media or other enquiries in line with ABC guidelines
- Join daily ABC vaccine site call to give updates
- Ensure that all activity entered on to Pinnacle, including where any business continuity forms have had to be used
- Produce daily extract from Pinnacle to show activity
- Problem solve any other issues as they arise making use of central ABC team as required.
Please see full job description for further information.
Job description
Job responsibilities
Main Duties and Responsibilities
- Be key holder for the vaccine site and point of contact for deliveries
- Open up and ensure everything in place including live IT connections
- With Clinical Coordinator ensure all staff including volunteers are inducted at first shift and retain record of this
- With Clinical Coordinator ensure all required staff have completed lateral flow testing within last 48 hours and a record of the result is kept
- Check flow throughout day and ensure long queues do not develop, work with Clinical Supervisor to ensure all staff working efficiently and support as necessary
- Deal with any patients concerns/ complaints on the spot wherever possible, refer to ABC for onwards resolution where necessary
- Deal with any media or other enquiries in line with ABC guidelines
- Join daily ABC vaccine site call to give updates
- Ensure that all activity entered on to Pinnacle, including where any business continuity forms have had to be used
- Produce daily extract from Pinnacle to show activity
- Problem solve any other issues as they arise making use of central ABC team as required.
Please see full job description for further information.
Person Specification
Communication skills
Essential
- Clear communicator with excellent writing, data entry and presentation skills, capable of constructing and delivering clear information/instructions to staff and service users
- Ability to work under pressure in a busy working environment and multi-task
- Effective team working
Autonomy
Essential
- Ability to work without supervision
- Ability to work on own initiative, organising and prioritising own and other workloads to changing and often tight deadlines
Equality & Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Knowledge
Essential
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access
- Knowledge of service development to improve quality and efficiency
Desirable
- Understanding of Confidentiality and Data Protection Act
- Knowledge of NHS issues
Other
Essential
- Ability to maintain confidentiality and trust
- Professional, calm, and efficient manner
- Commitment to continuing professional development
- Positive and flexible approach to work
- Demonstrable leadership and collaborative working qualities
- Change management skills and ability to cope with stress and ambiguity
Experience
Essential
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information
Desirable
- Administrative/coordinating experience including initiating and maintaining office systems
Person Specification
Communication skills
Essential
- Clear communicator with excellent writing, data entry and presentation skills, capable of constructing and delivering clear information/instructions to staff and service users
- Ability to work under pressure in a busy working environment and multi-task
- Effective team working
Autonomy
Essential
- Ability to work without supervision
- Ability to work on own initiative, organising and prioritising own and other workloads to changing and often tight deadlines
Equality & Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Knowledge
Essential
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access
- Knowledge of service development to improve quality and efficiency
Desirable
- Understanding of Confidentiality and Data Protection Act
- Knowledge of NHS issues
Other
Essential
- Ability to maintain confidentiality and trust
- Professional, calm, and efficient manner
- Commitment to continuing professional development
- Positive and flexible approach to work
- Demonstrable leadership and collaborative working qualities
- Change management skills and ability to cope with stress and ambiguity
Experience
Essential
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information
Desirable
- Administrative/coordinating experience including initiating and maintaining office systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
