Job summary
Alliance for Better Care is looking for a People Services Coordinator to join their friendly team.
We are looking for a highly motivated and enthusiastic individual who will support the People Services Team in providing a professional, comprehensive and responsive service.
The successful candidate will join a team of four other People Service Coordinators and will be fully supported by the People Services Manager and Head of People Services.
This is a 1 year fixed term contract, with the potential to be made permanent.
This is a full-time position (37.5 hours per week) with the flexibility of Hybrid working.
Main duties of the job
Key
Responsibilities will include carrying out the full onboarding process for new
clinical and non-clinical staff. Ensuring documents are maintained securely as
per ABC Policy and keeping the Recruitment Matrix and
Associates Database up to date at all times. As part of the role you will be required to correspond with staff about governance
requirements and processes to aid forward planning and act as a point of contact for clinicians
and non-clinicians working in the services and offer HR advice and support.
About us
Alliance for Better Care is a not-for-profit organisation that is proud to support the sustainability and success of General Practice in East Surrey, Crawley, Horsham and Mid-Sussex. Our strategy is to support Primary Care Networks and individual practices through management expertise, at-scale clinical services and back-office functions, as we believe that General Practice is fundamental to improving the health and happiness of our communities.
Job description
Job responsibilities
Key
Responsibilities
- Carry out the full onboarding process for new
clinical and non-clinical staff.
- Identify employment status (i.e. FTC, Independent
Contractor, Zero Hours) and ensure necessary documents are collated and
validated
- Ensure documents are maintained securely as
per ABC Policy and employee information is kept up to date
- Ensure the Recruitment Matrix and
Associates Database are kept up to date at all times
- Share staffing figures where appropriate
with Operational Staff for the purposes of delivering care
- Support staff to access necessary training
as required for their role and offer advice to line managers
- Update payroll with new starters, leavers
and any changes to staff terms and conditions. Support payroll in
understanding employment status for each member of staff
- Support line managers to ensure 1:1s and
Appraisals are taking place as per ABC Policy
- Correspond with staff about governance
requirements and processes to aid forward planning
- Work with and support all of the ABC teams
- Act as a point of contact for clinicians
and non-clinicians working in the services and offer HR advice and support
- Collate feedback where possible
- Keep the Line Manager informed of any
unforeseen events or circumstances as appropriate including recruitment
delays
- Comply with the organisations directives,
policies and procedures and those in the Staff Handbook
- Comply with GDPR at all times
- Assist with posting job advertisements on
NHS Jobs, Indeed and LinkedIn and manage the selection process from
shortlisting to setting up interviews.
- Undertake any other additional administrative
duties appropriate to the post as requested by ABC
Skills Required:
- Excellent Microsoft Office knowledge
- Ability to use own judgement,
resourcefulness and be able to work under pressure and under own
initiative
- To have excellent communication skills and
patience
- To be reliable and flexible
- To work in an organised manner
- To be able to meet deadlines
Job description
Job responsibilities
Key
Responsibilities
- Carry out the full onboarding process for new
clinical and non-clinical staff.
- Identify employment status (i.e. FTC, Independent
Contractor, Zero Hours) and ensure necessary documents are collated and
validated
- Ensure documents are maintained securely as
per ABC Policy and employee information is kept up to date
- Ensure the Recruitment Matrix and
Associates Database are kept up to date at all times
- Share staffing figures where appropriate
with Operational Staff for the purposes of delivering care
- Support staff to access necessary training
as required for their role and offer advice to line managers
- Update payroll with new starters, leavers
and any changes to staff terms and conditions. Support payroll in
understanding employment status for each member of staff
- Support line managers to ensure 1:1s and
Appraisals are taking place as per ABC Policy
- Correspond with staff about governance
requirements and processes to aid forward planning
- Work with and support all of the ABC teams
- Act as a point of contact for clinicians
and non-clinicians working in the services and offer HR advice and support
- Collate feedback where possible
- Keep the Line Manager informed of any
unforeseen events or circumstances as appropriate including recruitment
delays
- Comply with the organisations directives,
policies and procedures and those in the Staff Handbook
- Comply with GDPR at all times
- Assist with posting job advertisements on
NHS Jobs, Indeed and LinkedIn and manage the selection process from
shortlisting to setting up interviews.
- Undertake any other additional administrative
duties appropriate to the post as requested by ABC
Skills Required:
- Excellent Microsoft Office knowledge
- Ability to use own judgement,
resourcefulness and be able to work under pressure and under own
initiative
- To have excellent communication skills and
patience
- To be reliable and flexible
- To work in an organised manner
- To be able to meet deadlines
Person Specification
Experience
Essential
- Experience working in a People Services role including carrying out pre-employment checks such as DBS applications, referencing etc.
- Experience working as part of a team and working independently
- Experience of client facing roles and customer service
Desirable
- Experience of working in healthcare
- Experience of governance
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
- CIPD Level 3 (or working towards)
Skills and Abilities
Essential
- Excellent written and verbal communication skills
- Ability to work flexibly, use initiative, prioritise workload and delegate
- Excellent customer service skills
- Confidence in working remotely and using technology to facilitate this
- Ability to work to deadlines and to deliver on objectives
Desirable
- Commitment and evidence of Continuing Professional Development (CPD)
Knowledge
Essential
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, and Powerpoint.
- Understanding of Confidentiality and Data Protection Act.
- Understanding of Governance procedures and requirements to work in healthcare roles
Desirable
Other
Essential
- Champion of equality and valuing diversity
- Ability to maintain trust
- Professional, calm, and efficient manner
- Positive and flexible approach to work
Person Specification
Experience
Essential
- Experience working in a People Services role including carrying out pre-employment checks such as DBS applications, referencing etc.
- Experience working as part of a team and working independently
- Experience of client facing roles and customer service
Desirable
- Experience of working in healthcare
- Experience of governance
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
- CIPD Level 3 (or working towards)
Skills and Abilities
Essential
- Excellent written and verbal communication skills
- Ability to work flexibly, use initiative, prioritise workload and delegate
- Excellent customer service skills
- Confidence in working remotely and using technology to facilitate this
- Ability to work to deadlines and to deliver on objectives
Desirable
- Commitment and evidence of Continuing Professional Development (CPD)
Knowledge
Essential
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, and Powerpoint.
- Understanding of Confidentiality and Data Protection Act.
- Understanding of Governance procedures and requirements to work in healthcare roles
Desirable
Other
Essential
- Champion of equality and valuing diversity
- Ability to maintain trust
- Professional, calm, and efficient manner
- Positive and flexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
