Job summary
To provide a professional efficient and effective Reception service to
patients and visitors attending a IPCAS Hub in accordance with the
organisations policies and standards relating to confidentiality and customer
care.
To
ensure patients details are accurately recorded and the relevant documentation
created to support safe patient care
This position is instrumental in creating a good first impression of
the organisation to patients and visitors.
Main duties of the job
The location of the role is Forton
Medical Centre, PO12 3JP and Waterlooville Health Centre, PO7 6AL.
The shift pattern is
Forton
Monday
6.30pm to 10.30pm
Thursday
6.30pm to 10.30pm
Every
Saturday 8.00am to 1.30pm
Every
other Saturday 1.30pm to 6.30pm
Every
other Saturday 6.30pm to 10.30pm
Every
Sunday 8.00am to 1.30pm
Every
other Sunday 1.30pm to 6.30pm
Every
other Sunday 6.30pm to 10.30pm
Waterlooville
Saturday 6.30pm 10.30pm
Sunday 6.30pm 10.30pm
Sunday
1.30pm to 6.30pm
Sunday
6.30pm to 10.30pm
About us
Southern Hampshire Primary Care Alliance (SHPCA) is a
federation of GP Practices reaching from Bordon, down the A3 corridor to
Fareham and Gosport, and across to Hayling Island. We have come together
to develop a sustainable, high quality, patient-focused primary care service
for our local communities including Clinical Assessment Service 111 First, Out
of Hours GP Extended Access, Virtual Ward, Covid Oximetry at Home, Phlebotomy
and Cardiology.
As a provider of unscheduled care services in the Fareham
and Gosport (F&G) and South East Hants areas, we have a constant need to
add to our bright and dynamic medical team to ensure we continue to deliver
care to our vast patient population. We proudly continue to lead the way with
innovation in line with the vision of the NHS.
Job description
Job responsibilities
1.1.
Open
IPCAS hub and set up IT systems and printers for clinical consultations and
reception.
1.2.
To
support all clinical colleagues to ensure IPCAS equipment boxes are signed in
and out and highlight if any items missing to the Hub Site lead.
1.3.
Process appointment requests both face to face and
over the telephone.
1.4. In a courteous and professional manner,
ascertain patients identification details and accurately check against EMIS.
1.5.
File correspondence and information as required.
1.6.
Assist in the collection of IPCAS specific outcome
data, i.e., Questionnaires and DNA Audits.
1.7.
Ensure there are adequate IPCAS supplies of
non-clinical items e.g., paper and prescription paper, escalate to Hub Site
Lead if needed.
1.8.
Assist in carrying equipment to clinician upon
request. This includes smaller items such as batteries for otoscopes through to
emergency equipment such as oxygen, resus bag or defib in a life-threatening
situation.
1.9.
Ensure safe and secure closure of building at end
of working session/day as per local SOP.
1.10.
Ensure that there is always access to emergency
equipment using guidance provided at both induction and local SOP.
1.11.
Ensure documents and correspondence are kept
available for all IPCAS sessions, (i.e., items such as accident book/ambulance
form/complaints and Incident Forms), to ensure full administration support is
supplied as and when required.
1.12.
Use of the clinical IT system for recording and
monitoring of patient information.
1.13.
Ensure safekeeping of Healthcare Computing/Southern
Health NHS Foundation Trust IT Hardware.
1.14.
Use of the NHS email system.
1.15.
Administration tasks are undertaken with care and
attention to detail.
1.16.
Support
Operations team as required.
Job description
Job responsibilities
1.1.
Open
IPCAS hub and set up IT systems and printers for clinical consultations and
reception.
1.2.
To
support all clinical colleagues to ensure IPCAS equipment boxes are signed in
and out and highlight if any items missing to the Hub Site lead.
1.3.
Process appointment requests both face to face and
over the telephone.
1.4. In a courteous and professional manner,
ascertain patients identification details and accurately check against EMIS.
1.5.
File correspondence and information as required.
1.6.
Assist in the collection of IPCAS specific outcome
data, i.e., Questionnaires and DNA Audits.
1.7.
Ensure there are adequate IPCAS supplies of
non-clinical items e.g., paper and prescription paper, escalate to Hub Site
Lead if needed.
1.8.
Assist in carrying equipment to clinician upon
request. This includes smaller items such as batteries for otoscopes through to
emergency equipment such as oxygen, resus bag or defib in a life-threatening
situation.
1.9.
Ensure safe and secure closure of building at end
of working session/day as per local SOP.
1.10.
Ensure that there is always access to emergency
equipment using guidance provided at both induction and local SOP.
1.11.
Ensure documents and correspondence are kept
available for all IPCAS sessions, (i.e., items such as accident book/ambulance
form/complaints and Incident Forms), to ensure full administration support is
supplied as and when required.
1.12.
Use of the clinical IT system for recording and
monitoring of patient information.
1.13.
Ensure safekeeping of Healthcare Computing/Southern
Health NHS Foundation Trust IT Hardware.
1.14.
Use of the NHS email system.
1.15.
Administration tasks are undertaken with care and
attention to detail.
1.16.
Support
Operations team as required.
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent Grade A to C in Maths and English or equivalent experience.
Desirable
- NVQ 2 in Customer Service or relevant experience.
Skills & Capabilities
Essential
- Proficient in the use of IT and basic Office applications such as Microsoft Word; Excel; PowerPoint.
- Proficient in navigating the Internet/Intranet.
- Excellent communication skills. The ability to provide & receive complex and/or sensitive information. The ability to handle business sensitive information and gain cooperation from staff at all levels.
- Able to communicate effectively with different audiences, including patients, their relatives, staff and professionals.
- Always ensuring attention to detail.
- Excellent organisational skills.
- Be physically capable and responsive when dealing with emergencies including the collection of emergency equipment as required.
Desirable
- RSA II or equivalent Word Processing skills.
Experience
Essential
- Excellent telephone manner.
- Ability to use initiative and work with minimal supervision.
Desirable
- Experience of working in an NHS or other health organisation.
- Experience working in a Primary Care setting.
- Working knowledge of EMIS.
Values & Behaviours
Essential
- Listening to our population within our member practices will enhance local healthcare in our community.
- We recognise that the lifeblood of General Practice is the Registered Patients List.
- Innovative, ambitious and flexible in all that we do.
- Dignity and respect are something we actively promote.
Other Specific Requirements
Essential
- Assist with chaperoning, if required following satisfactory chaperone training.
- As the post requires travel to venues across the locality the ability to travel as and when required is essential.
- Understanding of the need for confidentiality.
- Customer focused approach.
- Comfortable working with different colleagues on a daily basis.
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent Grade A to C in Maths and English or equivalent experience.
Desirable
- NVQ 2 in Customer Service or relevant experience.
Skills & Capabilities
Essential
- Proficient in the use of IT and basic Office applications such as Microsoft Word; Excel; PowerPoint.
- Proficient in navigating the Internet/Intranet.
- Excellent communication skills. The ability to provide & receive complex and/or sensitive information. The ability to handle business sensitive information and gain cooperation from staff at all levels.
- Able to communicate effectively with different audiences, including patients, their relatives, staff and professionals.
- Always ensuring attention to detail.
- Excellent organisational skills.
- Be physically capable and responsive when dealing with emergencies including the collection of emergency equipment as required.
Desirable
- RSA II or equivalent Word Processing skills.
Experience
Essential
- Excellent telephone manner.
- Ability to use initiative and work with minimal supervision.
Desirable
- Experience of working in an NHS or other health organisation.
- Experience working in a Primary Care setting.
- Working knowledge of EMIS.
Values & Behaviours
Essential
- Listening to our population within our member practices will enhance local healthcare in our community.
- We recognise that the lifeblood of General Practice is the Registered Patients List.
- Innovative, ambitious and flexible in all that we do.
- Dignity and respect are something we actively promote.
Other Specific Requirements
Essential
- Assist with chaperoning, if required following satisfactory chaperone training.
- As the post requires travel to venues across the locality the ability to travel as and when required is essential.
- Understanding of the need for confidentiality.
- Customer focused approach.
- Comfortable working with different colleagues on a daily basis.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
