Caseworker

Job description

Job responsibilities

To work within the Money Management team to provide a high quality service for a caseload of vulnerable clients aged 18 years and over. Using a person centred approach to support individuals to manage their finances.

Car user and driving license essential.

The key principle behind this role is for the Caseworker to progress all matters in relation to a clients case with direct support and guidance from a Senior Practitioner.

The Senior Practitioner will maintain responsibility for all casework delivered by the post holder.

The Caseworker will provide support to the team by working with clients and other stakeholders including:

1. Supporting the management of new and existing clients to ensure benefits are maximised, claimed, reviewed and correct

2. Preparing background work to attend appeals where appropriate 3. Meeting with new clients in the community, to work with them and their carers to ensure they are able to continue with their chosen lifestyle but within their individual budget

4. Liaising with Local Authorities, the DWP and other official agencies in all matters relating to Appointeeships in a timely manner to avoid over or underpayments to the client

5. Ensuring all data is recorded in an accurate, appropriate and timely manner adhering to GDPR legislation

6. Capturing data for chargeable services

7. Managing and prioritise own tasks 2 Caseworker MMS JD & PS: June 2023

8. To comply with and keep up to date with changes to legislation relating to Appointeeships and benefits

9. To undertake appropriate training and personal development as required for the role

10. To adhere to all AUKCW policies and procedures

11. To portray a positive image of the organisation both internally and externally

12. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the role

Person Specification

Skills and Abilities

Essential

• Good computer literacy and working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
• Good numeracy skills and ability to manage a budget
• Ability to communicate clearly both verbally and in writing
• Effective planning skills with good time management, including the ability to work to tight deadlines and re-priorities work as required
• Ability to actively listen and empathise with people, to provide person-centered support in a non-judgmental way
• Ability to input and maintain accurate data records
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to identify risk and assess/manage risk when working with individuals

Qualifications

Essential

• Demonstrable commitment to professional and personal development

Experience

Essential

• Experience of working with or supporting vulnerable people
• Experience of partnership/collaborative working and of building relationships
• Knowledge of The Mental Capacity Act 2015 & The Care Act 2014
• Knowledge and practical understanding of Safeguarding

Personal Qualities

Essential

• Approachable and trustworthy
• Self-motivated
• Customer focused
• Flexible and adaptable
• Access to own vehicle for work purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Age UK Coventry and Warwickshire

Address

Age Uk

7 Warwick Row

Coventry

CV1 1EX

Employer's website

https://www.ageuk.org.uk/coventryandwarwickshire/ (Opens in a new tab)