Casework Team Leader- Money Management Service

Job description

Job responsibilities

1. To supervise, lead and develop a team of caseworkers. Identify relevant training and development requirements for caseworkers to enable quality assurance.

2. To work closely with the services manager to implement clear processes within the service.

3. To work proactively with all functions and team members within the money management service to ensure our clients receive a high quality service.

4. To develop and maintain effective working relationships with key stakeholders of the service including local authority and statutory orgainisations.

5. To ensure appropriate record keeping and data management for effective reporting internally and externally.

6. To support the service manager in the preparation, and management of, the budgets for the teams in accordance with AUKC&W Financial Procedures Manual.

7. To support the leadership team in the development and implementation of strategy.

8. To ensure all team members are aware of and work within the health and safety policies and procedures for all services.

9. To support the service manager with the implementation and monitoring of relevant policies and procedures for the staff and service users.

10. To support the service manager to develop and implement plans and initiatives for the services that will lead to future improvements, including new and enhanced income streams.

11. Ensure that all personal data is processed in accordance with the GDPR policy and procedure.

12. To identify service improvements from customer feedback and other relevant evidence and recommend these through the line management structure.

13. To represent Age UK Coventry and Warwickshire at appropriate meetings as requested.

14. To adhere to all AUK&W policies with particular reference to staffing, health & safety, safeguarding and equality.

15. To portray a positive image of the orgnisation both internally and externally, and set high standards of personal integrity and professionalism, leading by example.

16. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the post

All staff have an individual responsibility to comply with the organisations policies and practices.

This job description will be reviewed annually in line with appraisals.

Person Specification

Qualifications

Essential

• Good general education typically including Maths and English GCSE at grades A/B or equivalent

Desirable

• Education to A level standard or equivalent
• Management qualification

Experience

Essential

• Experience of successfully leading and developing a staff team
• Experience of developing and maintaining relationships with internal and external stakeholders

Desirable

• Experience of Appointeeship Services
• Experience of working with vulnerable adults

Skills and Abilities

Essential

• Good IT skills including Microsoft Office
• Excellent written and verbal communication skills
• Ability to lead, inspire and motivate others
• Ability to listen and interpret information
• Ability to manage an ever-changing workload and competing priorities
• Excellent interpersonal skills

Personal Qualities

Essential

• Understanding of and commitment to equality of opportunity
• Team Focused Approach
• Self-Motivated
• Flexible approach
• Hold full UK Driving License and access to own vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Age UK Coventry and Warwickshire

Address

Age Uk

7 Warwick Row

Coventry

CV11EX

Employer's website

https://www.ageuk.org.uk/coventryandwarwickshire/ (Opens in a new tab)