Job summary
*This role is offered via Macmillan Cancer Support and hosted by Royal Trinity Hospice
NB: This job role has been advertised as Macmillan PEOLC Transformation Lead and NWL PEOLC Transformation Lead (these job titles both refer to the same position)
Job Title: Macmillan Palliative and End of Life Care (PEOLC)
Transformation Lead
NHS AfC: Band 8A
Contract: 2 years fixed term contract
Responsible to: Royal Trinity Hospice
Accountable to: Jane Wheeler, NWL ICB Programme Director
Responsible for: Supporting NWL implementation of the new
model of care for adult community based specialist palliative care across all
providers
Location: all provider bases and the 15 Marylebone Road
office of the NWL ICB
Main duties of the job
The North West London Palliative
and End of Life Care (PEOLC) Transformation Lead hosted by Royal Trinity
Hospice will be primarily responsible for supporting the implementation of the
new adult community specialist palliative care model across the ICS.
Youwill bring together statutory and non-statutory partners, including the
charitable hospice sector, across health and care to embed local priorities to
bring about quality improvement in community based specialist palliative care
for the local population.
The post holder will support the statutory core
responsibility of the Integrated Care System (ICS) to ensure that system wide
accessible high quality, safe palliative, and end of life care, tailored to the
needs of the individual (Health and Care act 2022) is available.
Main duties
- Lead on the implementation of the new model of care
for adult (18+) community-based specialist palliative care services across NWL,
addressing the eight key issues and developing the five enablers transformational
work for successful delivery.
- Facilitate coordination and collaboration among
healthcare stakeholders for an integrated approach to delivering the enablers
which underpin the new model of care addressing inequalities, common
approaches to training, digital and information management, and workforce
development
- Develop a programmatic approach to the work
required across NWL to deliver on the changes agreed in the new model of care
and ensure clear ownership and timelines for change.
About us
North West London
Integrated Care Boards (NWL ICB) vision is to ensure all NW London residents
and their family/ carers/ those important to them have equal access to high
quality palliative and end of life care and support for adults (18+), that is
sustainable and coordinated, and which from diagnosis through to bereavement
reflects their individual needs and preferences. To achieve this vision, the
programme includes the following work streams:
- Support more people to receive
care and die in their place of choice
- Improve equity and equality of
access to Palliative and end of life services for all NWL residents
- Improve outcomes for patients and
their families/carers/those important to them who are accessing our palliative
and end of life care services
- Mitigate health inequalities in
relation to services and meeting needs for NWL residents
Job description
Job responsibilities
COMPETENCY
BASED KEY DELIVERABLES
General
responsibilities:
- Responsible and accountable for decisions
made during the course of their duties, escalating significant issues where
appropriate.
- Taking responsibility for the
implementation of one or more plans which align to this strategy
- Management of members of staff as
required including through a matrix approach with the wider ICB team
- Can demonstrate and deliver acute
business acumen in their area of responsibility ensuring value for money,
understanding the business of partners and the driving factors for delivery in
multiple sectors
- Strong overall programme
management of delivery of change across a range of infrastructure related areas
with a particular focus on inequalities
Key job specifics and responsibilities:
- Provide
leadership and support to statutory and non-statutory organisations in terms of
implementation of the new model of care across the system
Promoting equality and reducing inequalities
Implementation
of the new model of care for community based specialist palliative care will consider
the following:
- To work with
people of lived experience and support to reduce health inequalities and
inequities of access to services
- To uphold
organisational policies and principles on the promotion of equality
- To create an
inclusive working environment where diversity is valued, everyone can
contribute, and everyday action ensures we meet our duty to uphold and promote
equality.
Working with Others
To
develop relationships and links with:
- Regional
PEOLC Strategic Clinical Network (SCN) team
- Macmillan
Transformation National Lead
- Other ICS
Macmillan transformation leads
- Key ICB
programme teams
- Provider
representation (e.g., tertiary hospital, district general hospitals, community
nursing services, hospices)
- Voluntary/Community
or Social Enterprise (VCSE) representation
- People with
lived experience of palliative and end of life care (as patient or carer)
- Local
authority (e.g., social care) representative
- Pharmacy
representation
Key
Functional Responsibilities
Operational
To
oversee the implementation of the new model of care, engage and liaise with key
stakeholders, in particular:
- To support
the strategic direction and implementation of the new model of care
- To support
the identification and sharing of best practice#
- To operate in
a highly political and sensitive environment
- Support the
portfolio of initiatives in demonstrating value for money for the current spend
through tracking, managing, and delivering agreed benefits.
Project
Management- Implementation
of the new model of care for community based specialist palliative care reflect
PEOLC national and local priorities
- Lead and
co-ordinate the delivery of project plans, allocating tasks as appropriate,
identifying risks, issues, and dependencies, considering best practice and
current options, and ultimately making decisions in the best interest of the
project
- Pro-actively
manage stakeholders, respond to, and resolve conflict between different
stakeholders when this arises through facilitation or other appropriate
mechanisms
- Produce a
high standard of work supporting the delivery of projects on time and in a
cost-effective manner
- Maintain the
project initiation document and associated plans with regular team meetings to
monitor progress and resources
- Ensure the
flexibility of the project if required to meet conflicting/changing
requirements.
- Responsible
for the planning and organisation of numerous events/meetings. Ensuring
communication tools are used to their maximum value for circulating the
minutes, agenda, and presentations in a timely manner
- Demonstrate
effective stakeholder management across departments and at all levels
- Ensure that
the projects maintain business focus, have clear authority and that the
context, including risks, are actively managed in alignment with the strategic
priorities of the PEOLC programme
Financial and Physical Resources
- Act in a way
that is compliant with Standing Orders and Standing Financial Instructions in
the discharge of budget management responsibilities where appropriate
- Responsible
for ensuring adherence to the budget and ongoing monitoring of expenditure
against budget and ensuring the appropriate documentation is available for
scrutiny where appropriate
- Responsible
for making recommendations, providing advice and able to prepare strategic
reports/briefings for the Head of Department, Steering/Reference Groups and
others as required
Staff Management
- To forge
positive working relationships, to support an effective matrix approach to
achieve role objectives
- To work in a
matrix management style and to foster close working relations with other
managers across the system
- To manage,
motivate and develop staff within the team to ensure that they can deliver to
the best of their ability. Including the management of disciplinary procedures
as required, undertake staff consultation, and consider welfare and safety
matters, considering instructions and guidelines issued.
Information
Management- Drafting
reports summarising status on issues, appraising outcomes, and providing
progress reports for Macmillan, NWL ICB Programme Board and regional strategic
clinical network
- Collate as
required, qualitative and quantitative information and lead appropriate
analysis to develop robust business cases and contribute to project outcomes
- Analyse,
interpret and present data to highlight issues, risks and support decision
making.
Policy
and Service Development- Responsible
for proposing and drafting changes, implementation and interpretation to
policies, guidelines, and service level agreements (SLAs) which may impact the
delivery of services
- Proposes
changes to own function making recommendations for other service delivery
- The post
holder will need to maintain a good knowledge of emerging policies from
government departments. This will assist in the thinking and definition of strategy
discussions with stakeholders across the programme.
Planning
and Organisation
- Contribute to
the strategic planning of team projects, identifying interdependencies across
projects/functions, potential impacts on wider organisation, resource
requirements and building in contingency and adjustments as necessary
- Contribute to
the development of performance and governance strategies and the development
and implementation of improvement programmes
- Contribute to
short-, medium- and long-term business plans, achieving quality outcomes.
Job description
Job responsibilities
COMPETENCY
BASED KEY DELIVERABLES
General
responsibilities:
- Responsible and accountable for decisions
made during the course of their duties, escalating significant issues where
appropriate.
- Taking responsibility for the
implementation of one or more plans which align to this strategy
- Management of members of staff as
required including through a matrix approach with the wider ICB team
- Can demonstrate and deliver acute
business acumen in their area of responsibility ensuring value for money,
understanding the business of partners and the driving factors for delivery in
multiple sectors
- Strong overall programme
management of delivery of change across a range of infrastructure related areas
with a particular focus on inequalities
Key job specifics and responsibilities:
- Provide
leadership and support to statutory and non-statutory organisations in terms of
implementation of the new model of care across the system
Promoting equality and reducing inequalities
Implementation
of the new model of care for community based specialist palliative care will consider
the following:
- To work with
people of lived experience and support to reduce health inequalities and
inequities of access to services
- To uphold
organisational policies and principles on the promotion of equality
- To create an
inclusive working environment where diversity is valued, everyone can
contribute, and everyday action ensures we meet our duty to uphold and promote
equality.
Working with Others
To
develop relationships and links with:
- Regional
PEOLC Strategic Clinical Network (SCN) team
- Macmillan
Transformation National Lead
- Other ICS
Macmillan transformation leads
- Key ICB
programme teams
- Provider
representation (e.g., tertiary hospital, district general hospitals, community
nursing services, hospices)
- Voluntary/Community
or Social Enterprise (VCSE) representation
- People with
lived experience of palliative and end of life care (as patient or carer)
- Local
authority (e.g., social care) representative
- Pharmacy
representation
Key
Functional Responsibilities
Operational
To
oversee the implementation of the new model of care, engage and liaise with key
stakeholders, in particular:
- To support
the strategic direction and implementation of the new model of care
- To support
the identification and sharing of best practice#
- To operate in
a highly political and sensitive environment
- Support the
portfolio of initiatives in demonstrating value for money for the current spend
through tracking, managing, and delivering agreed benefits.
Project
Management- Implementation
of the new model of care for community based specialist palliative care reflect
PEOLC national and local priorities
- Lead and
co-ordinate the delivery of project plans, allocating tasks as appropriate,
identifying risks, issues, and dependencies, considering best practice and
current options, and ultimately making decisions in the best interest of the
project
- Pro-actively
manage stakeholders, respond to, and resolve conflict between different
stakeholders when this arises through facilitation or other appropriate
mechanisms
- Produce a
high standard of work supporting the delivery of projects on time and in a
cost-effective manner
- Maintain the
project initiation document and associated plans with regular team meetings to
monitor progress and resources
- Ensure the
flexibility of the project if required to meet conflicting/changing
requirements.
- Responsible
for the planning and organisation of numerous events/meetings. Ensuring
communication tools are used to their maximum value for circulating the
minutes, agenda, and presentations in a timely manner
- Demonstrate
effective stakeholder management across departments and at all levels
- Ensure that
the projects maintain business focus, have clear authority and that the
context, including risks, are actively managed in alignment with the strategic
priorities of the PEOLC programme
Financial and Physical Resources
- Act in a way
that is compliant with Standing Orders and Standing Financial Instructions in
the discharge of budget management responsibilities where appropriate
- Responsible
for ensuring adherence to the budget and ongoing monitoring of expenditure
against budget and ensuring the appropriate documentation is available for
scrutiny where appropriate
- Responsible
for making recommendations, providing advice and able to prepare strategic
reports/briefings for the Head of Department, Steering/Reference Groups and
others as required
Staff Management
- To forge
positive working relationships, to support an effective matrix approach to
achieve role objectives
- To work in a
matrix management style and to foster close working relations with other
managers across the system
- To manage,
motivate and develop staff within the team to ensure that they can deliver to
the best of their ability. Including the management of disciplinary procedures
as required, undertake staff consultation, and consider welfare and safety
matters, considering instructions and guidelines issued.
Information
Management- Drafting
reports summarising status on issues, appraising outcomes, and providing
progress reports for Macmillan, NWL ICB Programme Board and regional strategic
clinical network
- Collate as
required, qualitative and quantitative information and lead appropriate
analysis to develop robust business cases and contribute to project outcomes
- Analyse,
interpret and present data to highlight issues, risks and support decision
making.
Policy
and Service Development- Responsible
for proposing and drafting changes, implementation and interpretation to
policies, guidelines, and service level agreements (SLAs) which may impact the
delivery of services
- Proposes
changes to own function making recommendations for other service delivery
- The post
holder will need to maintain a good knowledge of emerging policies from
government departments. This will assist in the thinking and definition of strategy
discussions with stakeholders across the programme.
Planning
and Organisation
- Contribute to
the strategic planning of team projects, identifying interdependencies across
projects/functions, potential impacts on wider organisation, resource
requirements and building in contingency and adjustments as necessary
- Contribute to
the development of performance and governance strategies and the development
and implementation of improvement programmes
- Contribute to
short-, medium- and long-term business plans, achieving quality outcomes.
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent level of experience working at a senior level, supported by a project management qualification for example PRINCE2, Agile or Managing Successful Programmes (MSP).
- OR
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience.
Desirable
- Registered healthcare professional with relevant professional registration (such as nurse, occupational therapist etc.) or a manager with relevant healthcare experience.
Experience
Essential
- Experience of cross organisational or system wide transformation.
- Substantial experience of working in the PEOLC specialism.
- Experience of leading, managing and delivering significant change projects involving stakeholders.
Skills
Essential
- Project and programme management skills and experience.
- Well-developed interpersonal and communication skills
- Present complex, sensitive, or contentious information with senior stakeholders
- Highly developed negotiation skills which need to overcome significant barriers to acceptance.
- Advanced IT skills in Microsoft Office
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent level of experience working at a senior level, supported by a project management qualification for example PRINCE2, Agile or Managing Successful Programmes (MSP).
- OR
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience.
Desirable
- Registered healthcare professional with relevant professional registration (such as nurse, occupational therapist etc.) or a manager with relevant healthcare experience.
Experience
Essential
- Experience of cross organisational or system wide transformation.
- Substantial experience of working in the PEOLC specialism.
- Experience of leading, managing and delivering significant change projects involving stakeholders.
Skills
Essential
- Project and programme management skills and experience.
- Well-developed interpersonal and communication skills
- Present complex, sensitive, or contentious information with senior stakeholders
- Highly developed negotiation skills which need to overcome significant barriers to acceptance.
- Advanced IT skills in Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
