Job summary
The Digital and Transformation Lead will develop and implement a strategic plan to build a robust digital infrastructure for Blackburn with Darwen Primary Care Networks (PCNs).
The post holder will work with Clinical Directors and the leadership within the PCNs to create a vision - in alignment with ICS strategy - to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, expertise and leadership to deliver changes in a collaborative way.
The post holder will plan, coordinate and directly support delivery of transformation activity in general practice within a PCN, with a view to improving patient access, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services.
This is a site-based role with limited opportunities to work from home, to be discussed on request.
Salary is up to Band 8a Equivalent - dependent upon experience.
Please include a supporting statement in the same document as your CV to complete your application.
Main duties of the job
The postholder will develop a strategic digital plan for BwD practices and PCNs. This plan must:
o Be underpinned by a quality improvement methodology
o drive integrated working
o drive efficiency and reduce duplication
o reduce variation between practices
o be underpinned with easy-to-understand data packs to support decision-making that includes but is not limited to demand, capacity, utilisation data, staff and patient experience
o build staff skills and capabilities
o enhance patient access whilst protecting our workforce
o take into consideration the digital maturity of the PCN
o take into consideration the population's health needs and health inequalities within our community
o improve digital accessibility for our patients
The post holder will work closely with staff working in practice to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.
Working with PCN leadership, the post holder will help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives, particularly at ICS level; they will contribute to collaborative problem solving with other system partners, patients and communities; focussing their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff in the PCN.
About us
Local Primary Care works with member practices to provide
excellent services to patients. Supporting practices to develop their workforce
and leadership.
Our Focus Is On:
Working with practices at scale to provides primary care
services.
Preserving personalised healthcare and improving continuity
of care.
Support practices to develop their practices, their
workforce and their leadership.
Working in partnership with other health and care
organisations in promoting new collaborations.
In order to achieve the best care outcomes for patients,
Local Primary Care believes we must all work towards our core values.
Our Core Values Are:
Caring
Excellence
Ethics
Transparency
Trust
Job description
Job responsibilities
To develop and maintain an in-depth understanding of the PCN digital infrastructure and business intelligence tools
To procure and manage digital tools for the PCN which is aligned to a framework of fundamental principles
To proactively project manage all digital projects and also evaluate the effectiveness of theintervention
Work alongside practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN
Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the PCN.
Asses the PCNs transformation maturity and help the ICS understand local support needs,for example, facilitated by using relevant frameworks
To ensure all initiatives are supported by a clinical champion and practice management
To lead the development and implementation of digital transformation bids
Provide hands-on capacity and support to practices in implementing and sustaining agreed changes
To ensure all staff receive training on the digital tools within the PCN
To ensure the induction of all new members of staff receive training and resources on tools available
To ensure all initiatives are fully scoped and underpinned by a quality improvement methodology
To remain up to date with the national and local PCN guidance.
To work in partnership with the PCN leadership and management team
To identify and develop relationships with practice staff, private providers, the local primary care team, neighbouring PCNs and other key partners to enable good working relationships and promote and share best practice
Develop relationships with peers across other PCNs to share learning and expertise at place or system level.
Develop relationships with the ICS to discuss and agree local transformation plans and activity, and to support alignment with broader strategy, including the ICSs digital strategy.
Working with relevant colleagues in the ICS, the post holder will also develop relationships with local delivery partners (such as IT service providers and other NHS organisations) to support effective delivery of transformation.
Work with the ICS to request specialist IT and estates expertise required to deliver transformation plans, in line with the ICSs delegated responsibilities for GP IT and GP estates. The post holder will also work with the ICS to bring in other specialist support as required e.g. in analytics, evaluation, organisational development etc.
To deliver technical information in a non-technical and engaging way to a range of stakeholders
Recognise the roles of other colleagues within the organisation and their role
Foster and maintain strong links with all services across locality
Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships
Liaise with other stakeholders as needed.
Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made
Bring together data from a variety of sources and use information to develop insights into working practices, or support population health management, risk stratification or workforce planning, effectively tailoring content to meet the needs of the audience
Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges
Interpret data and highlight variation to support open discussion about where variation is and is not warranted
Seek and secure analytical resource as required to support the PCN in developing and implementing appropriate data and information sharing mechanisms
Use data to track and assess impact of changes made to operational processes, and to track trends and developments over time
Job description
Job responsibilities
To develop and maintain an in-depth understanding of the PCN digital infrastructure and business intelligence tools
To procure and manage digital tools for the PCN which is aligned to a framework of fundamental principles
To proactively project manage all digital projects and also evaluate the effectiveness of theintervention
Work alongside practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN
Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the PCN.
Asses the PCNs transformation maturity and help the ICS understand local support needs,for example, facilitated by using relevant frameworks
To ensure all initiatives are supported by a clinical champion and practice management
To lead the development and implementation of digital transformation bids
Provide hands-on capacity and support to practices in implementing and sustaining agreed changes
To ensure all staff receive training on the digital tools within the PCN
To ensure the induction of all new members of staff receive training and resources on tools available
To ensure all initiatives are fully scoped and underpinned by a quality improvement methodology
To remain up to date with the national and local PCN guidance.
To work in partnership with the PCN leadership and management team
To identify and develop relationships with practice staff, private providers, the local primary care team, neighbouring PCNs and other key partners to enable good working relationships and promote and share best practice
Develop relationships with peers across other PCNs to share learning and expertise at place or system level.
Develop relationships with the ICS to discuss and agree local transformation plans and activity, and to support alignment with broader strategy, including the ICSs digital strategy.
Working with relevant colleagues in the ICS, the post holder will also develop relationships with local delivery partners (such as IT service providers and other NHS organisations) to support effective delivery of transformation.
Work with the ICS to request specialist IT and estates expertise required to deliver transformation plans, in line with the ICSs delegated responsibilities for GP IT and GP estates. The post holder will also work with the ICS to bring in other specialist support as required e.g. in analytics, evaluation, organisational development etc.
To deliver technical information in a non-technical and engaging way to a range of stakeholders
Recognise the roles of other colleagues within the organisation and their role
Foster and maintain strong links with all services across locality
Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships
Liaise with other stakeholders as needed.
Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made
Bring together data from a variety of sources and use information to develop insights into working practices, or support population health management, risk stratification or workforce planning, effectively tailoring content to meet the needs of the audience
Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges
Interpret data and highlight variation to support open discussion about where variation is and is not warranted
Seek and secure analytical resource as required to support the PCN in developing and implementing appropriate data and information sharing mechanisms
Use data to track and assess impact of changes made to operational processes, and to track trends and developments over time
Person Specification
Qualifications
Essential
- Masters degree (or equivalent professional experience)
- Professional qualification or experience in IM&T to demonstrate subject matter expertise
- Project management qualification, such as PRINCE or equivalent experience
Desirable
- Managing Successful Programmes (MSP) qualification
Experience
Essential
- At least five years experience in Digital / IM&T project management or
- transformation experience in a Health or Social Care Environment
- Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital and BI tools), processes, and procedures; or experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment
- Significant experience of using programme management and improvement techniques to drive change forward, including
- translating strategic objectives into tangible plans for delivery and following these through to benefits realisation
- Experience in project delivery through the entire project lifecycle from initiation to delivery
Competencies
Essential
- Good understanding of the Digital agenda within the NHS and Social Care / Care Sector
- Ability to extract, collate, visualise and use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery
- Good understanding of current healthcare policy relating to primary care and integrated care
- Awareness of the positive disruption that digital change can bring
- Deliver technical information in a non-technical way to a range of stakeholders
- Can communicate effectively in a range of situations, from presentations to 1:1s
- Able to work on your own initiative and as part of a team, allocating work as necessary
- Ability to make decisions autonomously
Desirable
- Knowledge of Quality Improvement tools or a willingness to engage in the Quality Improvement training offers available to support the Digital and Transformation Lead role
Person Specification
Qualifications
Essential
- Masters degree (or equivalent professional experience)
- Professional qualification or experience in IM&T to demonstrate subject matter expertise
- Project management qualification, such as PRINCE or equivalent experience
Desirable
- Managing Successful Programmes (MSP) qualification
Experience
Essential
- At least five years experience in Digital / IM&T project management or
- transformation experience in a Health or Social Care Environment
- Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital and BI tools), processes, and procedures; or experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment
- Significant experience of using programme management and improvement techniques to drive change forward, including
- translating strategic objectives into tangible plans for delivery and following these through to benefits realisation
- Experience in project delivery through the entire project lifecycle from initiation to delivery
Competencies
Essential
- Good understanding of the Digital agenda within the NHS and Social Care / Care Sector
- Ability to extract, collate, visualise and use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery
- Good understanding of current healthcare policy relating to primary care and integrated care
- Awareness of the positive disruption that digital change can bring
- Deliver technical information in a non-technical way to a range of stakeholders
- Can communicate effectively in a range of situations, from presentations to 1:1s
- Able to work on your own initiative and as part of a team, allocating work as necessary
- Ability to make decisions autonomously
Desirable
- Knowledge of Quality Improvement tools or a willingness to engage in the Quality Improvement training offers available to support the Digital and Transformation Lead role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
