Young People Facilitator

Brandon Centre

The closing date is 10 December 2021

Job summary

Job Title - Young People Facilitator

Hours - Flexible

Location - The Brandon Centre, 26 Prince of Wales Road, London NW5 3LG

Reports to- Lead Coach Bwell

Salary - £25,480 pro-rata

Accountability: The post holder shall be accountable to the Brandon Centre Board Centre through the Lead Coach and the Chief Executive Officer.

Main duties of the job

The Young Peoples Facilitator will work with Young People to support and facilitate peer and Young Peoples activities. They will also collect data and information to help evaluate the BWell Pilot and to ensure the service can be adapted and developed in line with what is helpful for Young People.

Also working as a BWell Coach, they will use health coaching skills to support young people to develop the knowledge, skills and confidence to become active participants in their care so that they can reach their health and wellbeing goals. The BWell Coaches will support Young People to feel confident about the knowledge, skills and confidence and support them to feel engaged and confident in taking care of their wellbeing. BWell Health & Wellbeing Coaches will also provide access to self-management education, peer support and social prescribing as appropriate. They will work alongside people to coach and motivate them through individual coaching sessions, supporting them to self-identify their needs, set goals, and help them to implement their personalised goals.

About us

The principal objective of Brandon Centre is to provide a professional, accessible, and flexible service which responds to the psychological, medical, sexual and social needs of young people under 25 years and their families.

The services we provide are:

- Mental Health Services including individual Counselling & Psychotherapy for young people, Systemic Integrative Treatment for families using a range of evidence-based therapies and therapeutic work and therapeutic outreach work in community settings

- Sexual Health Services including contraception, drop in and outreach sessions

- Clinical Training and Consultancy including healthy living, parent programmes and other group work

Job description

Job responsibilities


- To treat all clients in a sensitive and non-judgmental manner.

- To maintain confidentiality in accordance with national, local and Brandon Centre policies, with specific consideration to those under the age of 16 years.

Supervisory duties

- To receive regular Health Coaching supervision and ongoing peer support, in accordance with professional practice guidelines. 1-2-1 Supervision will be on a monthly basis and group supervision on a fortnightly basis.

- Assisting with induction of new staff members to familiarise them with Brandon Centre and BWell day to day procedures and administration.

Facilitation and Engagement

- Work alongside Young People to facilitate Young Peoples and peer activities to ensure Young People are held and supported.

- To build on the existing youth participation work at Brandon Centre and to collaboratively develop, lead and grow this important area of our work.

- This will involve working with young people to co-produce projects for young people connected to BWell and Brandon Centre.

- Coordinate participation work to improve and develop the service. This would include running feedback workshops/surveys, consultation groups, participating in interviews of new staff members.

- Working with other key members of staff across all departments to identify and recruit youth ambassadors.

- To provide support to Youth Ambassadors engaging in different activities and to signpost or refer to appropriate services if a greater level of support is required.


- The role will require managing and prioritising a young peoples caseload, in accordance with the needs, priorities and any urgent support required by individuals in the caseload.

- To provide one-to-one health coaching support for young people based on what is important to them, with the aim of improving young peoples levels of young peoples activation.

- Empowering people to improve their health outcomes and sense of wellbeing, preventing unnecessary reliance on clinical services.

- Providing interventions such as self-management education and peer support.

- Supporting people to establish and attain goals set by the person based on what is important to them, building on goals that are important to the individual.

- Working with other local health, local authority, and voluntary sector services such as social prescribing / youth services etc. to support the triaging of appropriate and timely referrals that connect people to the right intervention / community-based activities which support their health and wellbeing.

- To work as part of Brandon Centre multi-disciplinary, multi-agency team to promote health coaching and to be ambassadors for personalised care and supported self-management, modelling the coaching approach in their work.

- To promote and raise awareness of the BWell Coaching Pilot, particularly to groups and communities that experience barriers to access.

- To attend and contribute to team meetings and events as required by the service.

- To support the system they work within to develop pathways that are relevant to the needs of people who receive health and wellbeing coaching, including into BWells Community of Support.

- Provide support to local community groups and work with other health, social care, and voluntary sector providers to support the young peoples health and well-being holistically.

- Ensure that all Brandon Centre staff are made aware of the B Well Pilot and support colleagues to develop their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals where a multi-disciplinary team (MDT) is involved.

- Raise awareness within Brandon Centre of shared decision-making conversations.

- Work with young people to understand their level of knowledge, skills, and confidence when engaging with their health and wellbeing.

- Explore and support access to a personal health budget, where appropriate, for their care and support.

- Maintain individual coachee records/monitoring templates and upload data onto the patient source database at each session.

- To work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.

Information, Data entry and processing:

- To collate service user experience and impact of Bwell health coaching as part of the pilot.

- To participate and collect data that measures the impact of BWell coaching as an intervention that supports young people to reach their goals

- Engaging with young people to ensure we get their feedback using standardised questionnaires and inputting this information into reports.

Use of MS Access, Excel, Patient Source (our electronic patient record system), for the following:

- Accurately recording and amending information to acceptable data quality standards using the manual and electronic systems in place and any new systems as they are introduced.

- Analysing and entering outcome measure data completed by young people.

- Preparing and producing service data reports required by commissioners, the Board of Trustees and senior Service Leads as required.

- Attending meetings and workshops relating to the collection and reporting of outcome measures on a service and national level.

Service Evaluation

- To conduct audits on different aspects of the service using our existing records. Audit examples may include collating particular data that we do not routinely report on.

Responsibility for Policy and Service Development

- Proactively participate in one-to-one meetings with line manager, identifying own learning needs, and ways that these may be met.

- Communicate issues of concern relating to the behaviour, conduct or practice of colleagues to the director as appropriate.

- Report untoward incidents and any other relevant information to a clinician, operations manager or director and to complete an incident report if necessary.

Person Specification



  • Experience of working with young people.
  • Experience of working within a multi-disciplinary team.
  • Experience of engaging young people or service users in participation work.
  • A working knowledge of safeguarding children and young people.
  • Experience of delivering focus or discussion groups.
  • Interest and knowledge in principles of co-construction and youth participation.


  • Experience of working in a busy, public facing service.
  • Experience of direct individual work with young people or adults.
  • Good knowledge and understanding of outcome measures and why we use them.



  • BA or BSc 2:1 or 1st class honours or equivalent in psychology or a related field of study or an MSc/PGDip in Psychology (psychology conversion course) with Merit or Distinction.
  • Eligibility for Graduate Basis for Registration (GBR) with the British Psychological Society (BPS)


  • Trained in Health Coaching in line with the NHSE/Implementation and quality summary guide (this will be provided by BC if coaches do not currently hold this)

Skills and Abilities


  • Excellent ICT skills, including use of full Microsoft Office
  • Excellent verbal and written communication skills.
  • Excellent time management skills. Ability to prioritise workload effectively and work to strict deadlines using a systematic approach.
  • Ability to communicate well on sensitive subjects with a range of stakeholders in a non-judgemental way.
  • Ability to be tactful and diplomatic when discussing sensitive and confidential issues with young people, displaying appropriate empathy.
  • Ability to work with clients from a range of different and diverse backgrounds.
  • Ability to work accurately with attention to detail e.g., data inputting.
  • Ability to work as part of a team and establish and maintain good working relationships.
  • Ability to work independently and use initiative to identify tasks.
  • Capacity to show flexibility when required.
  • Demonstrate awareness and commitment to equality within the workplace and in the delivery of all services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Brandon Centre


26 Prince of Wales Rd

Kentish Town



Employer's website (Opens in a new tab)

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Date posted

17 November 2021

Pay scheme



£25,480 a year


Fixed term


2 years

Working pattern

Flexible working

Reference number


Job locations

26 Prince of Wales Rd

Kentish Town



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