Job summary
An
exciting new opportunity to join our Hospice Community Team within an
outstanding Hospice has opened. This
role will offer clerical and administrative support to the Community Team and
as necessary support other clinical teams.
Main duties of the job
You
will be the first point of contact for patients, their loved ones, and
professionals that refer to the Hospice and will be required to manage
telephone/face to face/email enquiries in a sensitive manner.
Additional
administrative tasks will include, producing letters, producing presentations,
developing information leaflets, monitoring and managing incoming and outgoing
post and emails, maintaining databases, ordering equipment and stationary.
Maintaining
patient confidentiality and accurate and robust record keeping is essential to
this role.
About
our Team
The Hospice
Community Service provides high quality, seven days a week specialist
palliative care advice for those patients with a progressive terminal illness
who are being cared for in their home environment (own home/care home) and to
offer support to their family, carers and friends. As a multidisciplinary team we
undertake holistic assessments and can help to manage complex symptoms
associated with a wide range of life-limiting illnesses. We facilitate advance
care planning conversations and support patients to identify and meet their
preferences and wishes. The role of the team is both advisory and educational
and works alongside a multitude of NHS and other charitable services to enhance
the patients quality of life. We do not take over the day-to-day care of the
patient but are an additional resource, which provides information and support
for patients, loved-ones/carers and healthcare professionals.
About us
At Heart of
Kent Hospice, we believe that everyone deserves compassionate, expert care when
there is no cure for their illness and when they have a limited time left to
live.
We are a
charity and we dont charge a penny for our care. We depend on the compassion
and kindness of you, the people of this community, to power our services and
ensure that everyone gets the help they need.
We provide
specialist care and support to adults who have a terminal illness as well as
their families, friends and carers. We help people to live as fully and as well
as possible for the rest of their lives and ensure that their final days are
comfortable and peaceful,
wherever they
choose to be. We treat every individual as the unique and special
person that they are. Everything we do is tailored and personalised.
Our
vision is that everyone living with a terminal illness in our community will
have the best quality of life. Our purpose is to enable people
with a terminal illness in our community to live with comfort, independence and
dignity to the end of their lives, and to support those closest to them. All our care is underpinned by
our core values of compassion, integrity, respect and teamwork. These
values guide our decision-making and how we conduct ourselves in our work and
every one of our colleagues plays an important part in enabling us to give our
patients and their families the best possible care.
If youre
passionate about our cause consider joining our team.
Job description
Job responsibilities
Being the first point of contact for patients, their loved ones, and professionals
that refer to the Hospice. Manage telephone/face to face/email enquiries in a
sensitive manner.
To undertake
appropriate administrative tasks including: effective communication with
colleagues, producing letters, incoming and outgoing post and emails, producing
presentations, developing information leaflets, photocopying, scanning, creation
and maintenance of databases, ordering equipment, ensuring the supply of stationery/
forms/ leaflets / equipment to the dept etc.
To take an administrative lead in supporting learning
networks e.g. ECHO networks.
Maintain
patient confidentiality and ensure timely documentation within hospice
electronic systems as per robust record keeping and data protection guidelines.
Support the inputting
and maintenance of patient records, including retrieval of information from
electronic databases and provide reports from the data as required.
Ensure
efficiency and security of all filing / data systems within the team, both
paper and computer based. Ensure
archiving procedure is undertaken regularly in line with policy.
To arrange meetings,
prepare and source relevant documentation/equipment, to take minutes of
meetings and distribute appropriately.
To have excellent IT knowledge and skills, the
ability to use a range of Microsoft products, becoming a lead within the department
for IT skills, developing colleagues and volunteers
Job description
Job responsibilities
Being the first point of contact for patients, their loved ones, and professionals
that refer to the Hospice. Manage telephone/face to face/email enquiries in a
sensitive manner.
To undertake
appropriate administrative tasks including: effective communication with
colleagues, producing letters, incoming and outgoing post and emails, producing
presentations, developing information leaflets, photocopying, scanning, creation
and maintenance of databases, ordering equipment, ensuring the supply of stationery/
forms/ leaflets / equipment to the dept etc.
To take an administrative lead in supporting learning
networks e.g. ECHO networks.
Maintain
patient confidentiality and ensure timely documentation within hospice
electronic systems as per robust record keeping and data protection guidelines.
Support the inputting
and maintenance of patient records, including retrieval of information from
electronic databases and provide reports from the data as required.
Ensure
efficiency and security of all filing / data systems within the team, both
paper and computer based. Ensure
archiving procedure is undertaken regularly in line with policy.
To arrange meetings,
prepare and source relevant documentation/equipment, to take minutes of
meetings and distribute appropriately.
To have excellent IT knowledge and skills, the
ability to use a range of Microsoft products, becoming a lead within the department
for IT skills, developing colleagues and volunteers
Person Specification
Experience
Essential
- At least 3 years relevant experience in a similar role, working in a pressured busy environment, preferably within the healthcare sector.
- Highly confident with IT & computer literacy skills and familiarity with current office applications (Excel, Access, Microsoft Word, Power point, Teams, Zoom etc).
- Excellent communications and interpersonal skills, with a positive attitude.
- Proven ability to accurately input data & the ability to produce reports/ documents when required.
- Proven ability to deal with confidential and sensitive information in a professional and confident manner.
Desirable
- Knowledge and experience of working with volunteers, ideally in a management / supervisory capacity.
Qualifications
Essential
- Educated to at least GCSE Standard
Person Specification
Experience
Essential
- At least 3 years relevant experience in a similar role, working in a pressured busy environment, preferably within the healthcare sector.
- Highly confident with IT & computer literacy skills and familiarity with current office applications (Excel, Access, Microsoft Word, Power point, Teams, Zoom etc).
- Excellent communications and interpersonal skills, with a positive attitude.
- Proven ability to accurately input data & the ability to produce reports/ documents when required.
- Proven ability to deal with confidential and sensitive information in a professional and confident manner.
Desirable
- Knowledge and experience of working with volunteers, ideally in a management / supervisory capacity.
Qualifications
Essential
- Educated to at least GCSE Standard
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
