Job summary
Would
you like to join a team who make a difference to local lives?
Were
looking for an exceptional person to be our lead
contact for all fundraising supporter enquiries. Answering calls and processing
donations on time and with empathy, care and attention to detail.
The
fundraising portfolio is both varied and diverse as are our supporters. Youll be joining a fundraising and communications team dedicated to
raising the funds needed to deliver our services.
About
our Team
Why
join us as Fundraising Supporter Engagement & Data Lead?
Our
team is passionate, fun, creative and dedicated. We strive to raise the funds
needed to deliver the life-changing services and support of the Hospice and we
support each other to succeed, the wellbeing of our people is a priority and
our generous annual leave, pension and other benefits reflect this.
Main duties of the job
Youll love database management as much as you enjoy customer service in equal measure as both are pivotal to our success. You will support the fundraising team with supporter knowledge, analytics and stewardship optimisation.
You and your team willbe stewarding our incredible supporters and donors across, lottery and promotions, fundraising events, community fundraising, challenge events, Corporate, In memory and regular giving portfolios.
Experience with a CRM like Raisers Edge is helpful. But your passion, and drive, to make a difference and achieve results is paramount.
About us
At Heart of
Kent Hospice, we believe that everyone deserves compassionate, expert care when
there is no cure for their illness and when they have a limited time left to
live.
We are a
charity and we dont charge a penny for our care. We depend on the compassion
and kindness of you, the people of this community, to power our services and
ensure that everyone gets the help they need.
We provide
specialist care and support to adults who have a terminal illness as well as
their families, friends and carers. We help people to live as fully and as well
as possible for the rest of their lives and ensure that their final days are
comfortable and peaceful,
wherever they
choose to be. We treat every individual as the unique and special
person that they are. Everything we do is tailored and personalised.
Our
vision is that everyone living with a terminal illness in our community will
have the best quality of life. Our purpose is to enable people
with a terminal illness in our community to live with comfort, independence and
dignity to the end of their lives, and to support those closest to them. All our care is underpinned by
our core values of compassion, integrity, respect and teamwork. These
values guide our decision-making and how we conduct ourselves in our work and
every one of our colleagues plays an important part in enabling us to give our
patients and their families the best possible care.If youre
passionate about our cause consider joining our team.
Job description
Job responsibilities
Excellent
communicator, active listener with good judgement.
CRM
database experience and understanding of how to get the most from the data.
Ability
to process donations on time and with empathy, care and attention to detail.
Ability
to develop, implement and maintain efficient and effective systems to support
outstanding donor stewardship including but not restricted to call handling,
donation processing, financial reconciliation and facilitating a high-quality
and accurate donor database.
To
be the team superuser for our fundraising database (Raisers Edge),
developing the e and functionality of the system, supporting the Head of
Information and Quality Assurance on associated projects including, but not
restricted to data cleansing, collation of information and data analysis, and
providing relevant training and support to colleagues.
To
support our Database Administrators to excel, ensuring they are equipped with
the skill and knowledge required to be successful in their roles.
To
maintain, monitor and analyse data and records pulled through from our Raisers
Edge as requested. To run pivot reports from Raisers Edge to share with the
fundraising team.
To
provide the day-to-day administration, compliance and operational needs of
third-party stakeholders (including but not limited to external lottery
manager, canvassing agencies when active, donation platforms etc.)
To
respond to enquiries from, and maintain good relations with, internal and
external contacts at all levels, including donors, in a timely manner.
To
be our team lead on relevant internal systems and improvement projects,
ensuring compliance with current regulation (e.g. relevant organisational
policies/processes, GDPR, Gambling Commission, etc).
To
be a pro-active and collaborative part of internal working groups on projects
or events which require support with logistical and operational planning,
organisational co-ordination and integration with organisational systems.
To
monitor our enquiries@hokh.co.uk inbox and triage/respond accordingly.
To
lead on volunteer recruitment and management for the Income Generation Team,
working closely with our dedicated volunteering team to recruit, induct, train
and support our volunteers.
To
provide and maintain high quality rotas, systems, processes and any other
support in order to aid the smooth and efficient running of team activities and
campaigns.
To
support the Income Generation Team by organising and co-ordinating team-wide
activities where required.
Job description
Job responsibilities
Excellent
communicator, active listener with good judgement.
CRM
database experience and understanding of how to get the most from the data.
Ability
to process donations on time and with empathy, care and attention to detail.
Ability
to develop, implement and maintain efficient and effective systems to support
outstanding donor stewardship including but not restricted to call handling,
donation processing, financial reconciliation and facilitating a high-quality
and accurate donor database.
To
be the team superuser for our fundraising database (Raisers Edge),
developing the e and functionality of the system, supporting the Head of
Information and Quality Assurance on associated projects including, but not
restricted to data cleansing, collation of information and data analysis, and
providing relevant training and support to colleagues.
To
support our Database Administrators to excel, ensuring they are equipped with
the skill and knowledge required to be successful in their roles.
To
maintain, monitor and analyse data and records pulled through from our Raisers
Edge as requested. To run pivot reports from Raisers Edge to share with the
fundraising team.
To
provide the day-to-day administration, compliance and operational needs of
third-party stakeholders (including but not limited to external lottery
manager, canvassing agencies when active, donation platforms etc.)
To
respond to enquiries from, and maintain good relations with, internal and
external contacts at all levels, including donors, in a timely manner.
To
be our team lead on relevant internal systems and improvement projects,
ensuring compliance with current regulation (e.g. relevant organisational
policies/processes, GDPR, Gambling Commission, etc).
To
be a pro-active and collaborative part of internal working groups on projects
or events which require support with logistical and operational planning,
organisational co-ordination and integration with organisational systems.
To
monitor our enquiries@hokh.co.uk inbox and triage/respond accordingly.
To
lead on volunteer recruitment and management for the Income Generation Team,
working closely with our dedicated volunteering team to recruit, induct, train
and support our volunteers.
To
provide and maintain high quality rotas, systems, processes and any other
support in order to aid the smooth and efficient running of team activities and
campaigns.
To
support the Income Generation Team by organising and co-ordinating team-wide
activities where required.
Person Specification
Qualifications
Essential
- GCSE's - English and Maths
Person Specification
Qualifications
Essential
- GCSE's - English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
