Job responsibilities
HEART OF KENT HOSPICE
JOB DESCRIPTION
Job Description: Healthcare Assistant (Dementia Team)
Reports
To: Head of Dementia Hospice Team
Accountable
To: Patient Services
Director
Responsible for:
Participating as one of the multidisciplinary specialist
palliative care team in the provision of the highest standard of holistic care
for dementia patients receiving hospice care in the community and outpatient settings
and supporting a dementia help line for patients and carers in the wider Kent
community
Main
Responsibilities
Working
under the direction of the Head of Dementia Hospice Team to
Support the
Dementia Team to provide a new Kent wide Dementia Helpline Service
Provide holistic support and advice, to the
patients in the community and outpatient settings.
Support the Dementia Team volunteers in
practice and learning.
Communicate effectively with patients,
relatives, the whole Hospice multidisciplinary team and external Health and
Social Care professionals.
1.
Clinical Practice
1.1 To practice as a professional Healthcare
Assistant giving direct patient and careradvice and support.
1.2 To demonstrate and promote patient centred
care and ensuring privacy and dignity is practiced at all times
1.3To
work closely with the multidisciplinary team, creating a collegiate approach topatient care.
1.4To maintain personal approach to patients, relatives and carers
ensuring theirphysical, social, psychological, and spiritual needs are met.
1.5 To demonstrate a commitment to evidence-based
practice and clinical excellence, including the use and reporting of OACC
outcome measures
1.6 Work with the Hospice
Dementia Team to provide support for patients and carers
through the Making Memories programme and attendance at the Dementia
Café.
1.7 Communicate relevant information about service
users to the relevant MDT
member, including any changes in condition.
1.8 Understand the concept of loss and be able to contribute to
supporting relatives and carers.
1.9 Maintain a respectful, non-judgemental,
and caring attitude towards all those who
use the service and their
families and carers.
1.10 Support the assistance
provided by our team of Dementia volunteers, reporting back as required to the
line manager.
2. Professional
Competence
2.1 To ensure
that you do not perform any delegated duty for which you
do not possess the necessary knowledge,
skill or experience.
2.2 Keep up to
date with current legislation, professional practice issues and
relevant developments in palliative care and
rehabilitation as appropriate to the
role.
2.3 To identify personal development and training
needs through clinical supervision
and the performance review and appraisal
process and undertake relevant
training as appropriate.
2.4 Undertake relevant competency development.
3. Education, Training and Research
3.1 Support junior colleagues and volunteers in their
development.
3.2 To
participate in the Hospice performance review and appraisal process which is
known
as Your Snapshot. Attend all statutory
and mandatory training and ensure that staff and volunteers undertake
appropriate induction and training.
Undertake training and development as identified through individual
performance reviews.
3.3 To assist
as appropriate in the delivery of training sessions. This may include both
external
and in-house training.
3.4
To participate in research/audit projects as
appropriate.
3.5 To carry out
outcome measures, patient questionnaires and patient surveys as
directed
by the Head of Hospice Dementia Team.
4. Management
4.1 To attend meetings pertinent to organisational
and professional responsibilities.
4.2 Ensure the
economic use of resources, assisting in the ordering of supplies and
maintenance
of appropriate stock levels.
4.3 Undertake clerical duties as appropriate.
4.4 Where necessary, assist in co-ordinating
methods of off duty planning and
annual leave booking arrangements.
4.5 Provide equality for all patients by practicing
and promoting non-discriminatory
and inclusive practice and contribute
to the protection of individuals from abuse.
5. Communication
5.1
To promote close harmonious working
relationships and good communication links
with colleagues and volunteers at all levels
throughout the Hospice and the wider
community.
5.2
To maintain full, accurate and confidential
patient/client records, both in computer
and written form, in accordance with
mandatory legal requirements and the
Hospice standards for documentation.
6. Public
Relations and Marketing
6.1 To take an active role in the promotion of
Heart of Kent Hospice to local
bodies and organisations.
6.2
To support fundraising/volunteer events as
appropriate.
6.3
To promote all activities available through
the Hospice Hub.
7.
Clinical Governance
7.1 To
take personal responsibility for risk management in your work and
undertake to review practices and learn from
experience.
7.2 To support the Hospices Clinical Governance
programme.
7.3 To participate
in the development, review and audit of quality standards and
contribute to the process of continuous
quality improvement throughout the
Hospice.
7.4 To comply with the Hospices policy and
procedure in handling any complaints.
7.5 To maintain accurate up-to-date statistics as
required in both written and
computer form.
7.6 To
develop and maintain evidence-based practice.
7.7 To
be aware of and comply with relevant Hospice policies and procedures and
participate in their review and development
as appropriate.
7.8 To participate
in periodic strategic service reviews.
8.
Health and Safety
8.1
To take reasonable care of the health and
safety of yourself and others that may
be affected by what you do while at work, and
to co-operate in the
implementation of the Hospices Health
and Safety Policy.
9. General
9.1 To conduct
yourself at all times in a manner befitting the post and the
professional dignity of the Hospice,
and ensure that the Hospice is positively
represented to the public and other
stakeholders.
9.2 To work as a member of the Hospice to foster
the teams mission statement and
to have a commitment to the cause of
helping patients and their families with
palliative care needs.
9.3
To
commit to our culture framework which outlines how we expect everyone at Heart
of Kent Hospice individually and as a team to ensure the best possible
experience for our patients, their families, our supporters and our local
community.
9.4
To
maintain an appropriate standard of confidentiality. Any disclosure of
confidential information (including
personal information kept on computer or other
media) made unlawfully outside the
proper course of duty will be treated as a
serious disciplinary offence.
9.5 Champion best practice in Equality and
Diversity and Inclusion in everything we
do.
9.6 Have fun and challenge yourself at work,
championing our values and behaviours
and
abiding by our policies and procedures.
9.7 To preserve the confidentiality of
information acquired by virtue of the position.
9.8 To carry out such other duties which may
reasonably be requested.
This job description is a broad reflection of
the current duties. It may be amended
and developed in the light of experience and will be the focus for objective setting
in an annual appraisal.
