Job summary
Job Title: GP Receptionist
Report to: Practice Manager
Hours: 2
positions available
2 x part-time hours or
1 full-time hours
Salary: £11.44
Contract Type: Permanent
We are seeking an enthusiastic,
hardworking, reliable and flexible receptionist to join our practice team.
The Reception Team is the first point
of contact for our patients, we expect our staff to project a positive,
approachable, and professional image at all times.
Applicants should be flexible to
cover holiday/sickness of other staff when required.
Main duties of the job
The post holder will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide support and assistance to clinicians and managers, working as a team for the betterment of our patients.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the Practice.
About us
WF GP FedNet is a not-for-profit Federation of the 36 GP Practices in Waltham Forest. We are a private limited company who provides NHS Services based in Primary Care, pooling the skills and resources of local GPs to provide large scale services as part of the local NHS Strategy to bring more services into the Community to help people stay well and at home.
Job description
Job responsibilities
The post holder will be expected to ensure that the reception area of the practice runs
smoothly, whilst working closely with the senior receptionist and other administrative team
members.
To provide a high level of service to patients, doctors, nurses and other members of the
Practice team
Telephone Duties
- Making appointments
- Home visit requests
- Deal with general enquiries
- Contacting other providers
Reception Duties
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Making appointments
- Handing out prescriptions
- Handing out blood test forms / sample kits / referrals
- Ensure outstanding queries are explained and handed over to next shift, as
necessary
- Respond to needs of doctors and nurses during surgery
- Deal with general enquiries
Prescription Duties
- Dealing with requests for repeat prescriptions
- Raising prescriptions as per Practice protocols
- Dealing with queries relating to repeat prescriptions
General Duties
- Input and extract information from Practice computer system
- Observe health and safety guidelines at all times
- Any other reasonable duties as necessary
This job description gives a general outline of the post and it is not intended to be inflexible
or a final list of duties. It may therefore be amended from time to time in consultation with
the post holder.
To Be Noted
This is not an exhaustive list of duties and responsibilities. The post holder may be
required to work across the service and to undertake other duties which fall within the
grade of the job, in discussion with the manager.
This job description will be reviewed regularly in the light of changing service requirements
and any such changes will be discussed with the post holder
Job description
Job responsibilities
The post holder will be expected to ensure that the reception area of the practice runs
smoothly, whilst working closely with the senior receptionist and other administrative team
members.
To provide a high level of service to patients, doctors, nurses and other members of the
Practice team
Telephone Duties
- Making appointments
- Home visit requests
- Deal with general enquiries
- Contacting other providers
Reception Duties
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Making appointments
- Handing out prescriptions
- Handing out blood test forms / sample kits / referrals
- Ensure outstanding queries are explained and handed over to next shift, as
necessary
- Respond to needs of doctors and nurses during surgery
- Deal with general enquiries
Prescription Duties
- Dealing with requests for repeat prescriptions
- Raising prescriptions as per Practice protocols
- Dealing with queries relating to repeat prescriptions
General Duties
- Input and extract information from Practice computer system
- Observe health and safety guidelines at all times
- Any other reasonable duties as necessary
This job description gives a general outline of the post and it is not intended to be inflexible
or a final list of duties. It may therefore be amended from time to time in consultation with
the post holder.
To Be Noted
This is not an exhaustive list of duties and responsibilities. The post holder may be
required to work across the service and to undertake other duties which fall within the
grade of the job, in discussion with the manager.
This job description will be reviewed regularly in the light of changing service requirements
and any such changes will be discussed with the post holder
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of reception work
- Experience of working within General Practice
- EMIS knowledge and SystmOne is an advantage
Qualifications
Essential
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of reception work
- Experience of working within General Practice
- EMIS knowledge and SystmOne is an advantage
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
