Job responsibilities
1.
To communicate sensitive and confidential information in person,
by telephone and in writing using tact, discretion and sensitivity.
2.
Ensure a professional service is delivered consistently with
information being accurately relayed to the appropriate member of staff.
3.
Monitoring the HR inbox and dealing with the queries in a timely
manner or forwarding/informing the relevant department/person.
4.
To be able to direct employees, both staff and managers accordingly
where more complex advice is needed.
5.
Liaise and communicate effectively with all colleagues within the
organisation as well as external networks and providers.
6.
Inputting data onto the necessary computer systems, primarily;
Bluestream, Bright HR and Recruitment databases.
7. Undertake a full
range of pre-employment checks for all successful candidates in line with the
appropriate policies and procedures, whilst ensuring accurate records are
maintained.
i. Ensuring all ID checks are compliant with NHS
standards e.g. Right to Work, DBS checks
ii. Medical/Occupational Health Clearance
iii. Obtaining and chasing References
iv. Conduct applicant checks with Professional Body Council
websites for up-to-date registration of candidates and report any discrepancies
to Recruiting Manager
v. Conduct and countersign DBS checks where relevant
and conduct renewal checks for existing staff every 3 years, where requested.
There will be a requirement to chase up information where it is not provided.
The post holder will alert the Recruiting Manager and/or Head of HR of any DBS
issues.
8.
Coordinating the recruitment process including posting job ads,
organizing job interviews and fully onboarding the chosen candidate(/s)
9.
Maintaining compliance databases and keeping up to date with
DBS/Professional Registration/Blue Stream expiry
10. Liaising with
Lead GPs and updating them on the recruitment progress, annual leave requests,
appraisals etc.
11. To book venues
for training, seminars and other events, order refreshments for training
sessions and ensure that the training materials are fully prepared and
available for the sessions in a timely manner.
12. Shared responsibility
with other departmental administrators for maintenance and safe use of office
equipment, such as photocopiers, ensuring the supply of necessary materials and
calling maintenance engineers when necessary.
13. To have a working
knowledge of the Data Protection Act and its requirements, in respect to
confidentiality for both patients and staff and ensuring any computerised
information system is maintained as requested.
14. Deal with issues
that arise appropriately, including enquiries or complaints from patients,
shareholders, GP practices and outside organisations. Where necessary, refer to your manager,
ensuring that no issue is inappropriately delayed in being actioned.
15. Keep an accurate,
detailed log of all complaints, compliments and comments, received, ensuring
the necessary action is taken and relevant parties are informed for action to
be taken.
16. Undertake
additional duties where appropriate as requested by the Head of HR.
17. To undertake ongoing
personal development through participation in appraisal and supervision.
As an employee of the organisation, you may be asked to move within
your service area in response to service needs.
This job description gives a general outline of the
post and it is not intended to be inflexible or a final list of duties. It may
therefore be amended from time to time in consultation with the postholder.
To be noted:
This is not an exhaustive list of duties and responsibilities. The
post holder may be required to work across the service and to undertake other
duties which fall within the grade of the job, in discussion with the manager.
This job description will be reviewed regularly in the light of
changing service requirements and any such changes will be discussed with the
post holder.
The post holder is expected to comply with all relevant
organisation policies, procedures and guidelines, including those relating to
Equal Opportunities, Health and Safety and Confidentiality of Information.
Health,
Safety and Security:
All
employees have a duty to report any accidents, complaints, defects in
equipment, near misses and untoward incidents, following company procedure.
Confidentiality:
All
information relating to patients and staff gained through your employment with
the company is confidential.
It is the responsibility of each member of staff to
be aware of and to comply with, the Company Confidentiality Policy, which
highlights your responsibilities in respect of service user (patient)
confidentiality. Staff who are governed by a professional Code of Conduct are
expected to uphold their professional bodys provisions relating to
confidentiality.
Any
other general requirements as appropriate, to the post and the location.
The
range of duties and responsibilities outlines above are indicative only and are
intended to give a broad flavour of the range and type of duties that will be
allocated. They are subject to modification in light of changing demands
and the development requirements of the post holder.
