Job summary
General practice has generally
embraced information technology over the last three decades and the electronic GP-held
record is arguably the most accurate and comprehensive patient record held in
the NHS at present. In todays digital world people expect to be able to
interact with services through technology. While local and national digital
strategies support this move to online interactions with initiatives such as
online consultations, video consultations, NHS App, NHS Login, electronic
prescription service, GP Online, and access to patient-held records, little
practical support has been provided to practices. In addition to interactions
with patients, more digitally based interaction is expected with colleagues,
for example through tQuest / CyberLabs order communications, electronic
referral service, CPCS, and East London Patient records. Access to support for
using these tools is limited at best.
NEL Primary Care Digital First
Programme has made a substantial investment to NEL Training Hub to maximize the
potential in general practice to support ongoing training for an initial
12-month period. Through primary care Digital First funding, NEL Training Hub
is looking to establish a team of one Manager, two Team Leaders and 14 digital
facilitators to promote and support the use of the various digital products
that are being used in practice.
Main duties of the job
The
Digital Team Facilitators are expected to work as a team. They will be assigned
to an area in NEL (Barking Havering Redbridge, City and Hackney, Newham, Tower
Hamlets and Waltham Forest). The digital facilitator is a flexible and
proactive team member with the capacity to support the Primary Care Networks
and practice teams in the transition to the digital era.
As a digital
facilitator, you will be expected to train primary care colleagues to use
digital technology which requires strong interpersonal skills as well as coaching,
and mentoring skills. The post holder will be expected to establish and maintain key local relationships
which actively contribute toward the successful implementation of the digital
programmes.
Digital
transformation facilitators must stay informed on the developments in primary
care and devise ways for them to be integrated successfully into practices
where possible.
About us
The North East London (NEL) Training Hub has been established to deliver training, enhance education and workforce development within primary and social care. We are a fast growing and whilst our funding streams often change, we aim to retain talent and be able to redeploy staff in other roles where possible if funding streams are not renewed.
We have a focus on enhancing the recruitment of new staff for the sector as well as retention of existing staff. Training Hubs receive core funding from Health Education England, but we also have extra commissions from NHS England & Improvement and other system partners.
WF GP FedNet is a not-for-profit Federation of 36 GP Practices in Waltham Forest. We are a private limited company who provides NHS Services based in Primary Care, pooling the skills and resources of local GPs to provide large scale services as part of the local NHS Strategy to bring more services into the Community to help people stay well and at home
Job description
Job responsibilities
NEL Primary Care Digital First
Programme has made a substantial investment to NEL Training Hub to maximize the
potential in general practice to support ongoing training for an initial
12-month period. Through primary care Digital First funding, NEL Training Hub
is looking to establish a team of one Manager, two Team Leaders and 14 digital
facilitators to promote and support the use of the various digital products
that are being used in practices, such as:
- Primary clinical
system (EMIS, SystmOne or Vision)
- Use of Clinical
Data Entry Templates / Protocols
- Online
consultation tools
- SMS /
communication tools
- New Patient Online
Registration
- tQuest / Cyberlabs
- East London
Patient Record
- MS Teams
- CPCS
- NHS App (NHS
Login)
- Website Optimisation
- Video consultation
tools
- Edenbridge Apex
- Remote Access
- Telephony systems
- Care Home
information
- Patient Knows Best
Job
Summary
The
Digital Team Facilitators are expected to work as a team. They will be assigned
to an area in NEL (Barking Havering Redbridge, City and Hackney, Newham, Tower
Hamlets and Waltham Forest). The digital facilitator is a flexible and
proactive team member with the capacity to support the Primary Care Networks
and practice teams in the transition to the digital era.
As a digital
facilitator, you will be expected to train primary care colleagues to use
digital technology which requires strong interpersonal skills as well as coaching,
and mentoring skills. The post holder will be expected to establish and maintain key local relationships
which actively contribute toward the successful implementation of the digital
programmes.
Digital
transformation facilitators must stay informed on the developments in primary
care and devise ways for them to be integrated successfully into practices
where possible.
Key
Working Relationships
The
postholders will be required to maintain good working relationships with a
broad range of internal and external stakeholders, including:
NEL
locality Training Hubs
NEL
Digital team
Primary
Care Networks and member practices
Functional
Responsibilities Main Duties
- Support the
implementation of digital programmes in PCN and Practices
- Persuade PCN/practice
staff of the importance of the digital tools, negotiate with and motivate
PCN/Practices on project delivery
- Make routine/complex
presentations and deliver training to PCN and Practices, capable of constructing and delivering clear
ideas and concepts concisely and accurately for diverse audiences
- Work with members of the team to develop digital content such
as videos, podcasts and other materials to support training and use in the
PCN and Practices
- Support the
evaluation of the training and impact of the programme
- Facilitate the
development of best practices and procedures for new ways of working
- Keep up to date with
NHS Digital policy issues and technologies, relevant national guidance,
providing training where appropriate
- Deliver against objectives, achieve
quality outcomes, prioritise own
workload and work to tight deadlines
Job description
Job responsibilities
NEL Primary Care Digital First
Programme has made a substantial investment to NEL Training Hub to maximize the
potential in general practice to support ongoing training for an initial
12-month period. Through primary care Digital First funding, NEL Training Hub
is looking to establish a team of one Manager, two Team Leaders and 14 digital
facilitators to promote and support the use of the various digital products
that are being used in practices, such as:
- Primary clinical
system (EMIS, SystmOne or Vision)
- Use of Clinical
Data Entry Templates / Protocols
- Online
consultation tools
- SMS /
communication tools
- New Patient Online
Registration
- tQuest / Cyberlabs
- East London
Patient Record
- MS Teams
- CPCS
- NHS App (NHS
Login)
- Website Optimisation
- Video consultation
tools
- Edenbridge Apex
- Remote Access
- Telephony systems
- Care Home
information
- Patient Knows Best
Job
Summary
The
Digital Team Facilitators are expected to work as a team. They will be assigned
to an area in NEL (Barking Havering Redbridge, City and Hackney, Newham, Tower
Hamlets and Waltham Forest). The digital facilitator is a flexible and
proactive team member with the capacity to support the Primary Care Networks
and practice teams in the transition to the digital era.
As a digital
facilitator, you will be expected to train primary care colleagues to use
digital technology which requires strong interpersonal skills as well as coaching,
and mentoring skills. The post holder will be expected to establish and maintain key local relationships
which actively contribute toward the successful implementation of the digital
programmes.
Digital
transformation facilitators must stay informed on the developments in primary
care and devise ways for them to be integrated successfully into practices
where possible.
Key
Working Relationships
The
postholders will be required to maintain good working relationships with a
broad range of internal and external stakeholders, including:
NEL
locality Training Hubs
NEL
Digital team
Primary
Care Networks and member practices
Functional
Responsibilities Main Duties
- Support the
implementation of digital programmes in PCN and Practices
- Persuade PCN/practice
staff of the importance of the digital tools, negotiate with and motivate
PCN/Practices on project delivery
- Make routine/complex
presentations and deliver training to PCN and Practices, capable of constructing and delivering clear
ideas and concepts concisely and accurately for diverse audiences
- Work with members of the team to develop digital content such
as videos, podcasts and other materials to support training and use in the
PCN and Practices
- Support the
evaluation of the training and impact of the programme
- Facilitate the
development of best practices and procedures for new ways of working
- Keep up to date with
NHS Digital policy issues and technologies, relevant national guidance,
providing training where appropriate
- Deliver against objectives, achieve
quality outcomes, prioritise own
workload and work to tight deadlines
Person Specification
Experience
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- A good understanding of the health and social care environment and roles and responsibilities within it.
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Skills for nurturing key relationships and maintaining networks.
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues.
- Problem-solving skills and ability to respond to sudden unexpected demands.
Desirable
- Knowledge of the NHS in NEL
- Knowledge of Training Hubs
Qualifications
Essential
- Degree or other evidence of academic study, research or significant initiatives in digital
- Experience of using Primary clinical system (EMIS, SystmOne or Vision)
- Use of Clinical Data Entry Templates / Protocols Online consultation tools
- Experience using SMS / communication tools New Patient Online Registration, tQuest, CyberLabs and East London Patient Record
- Knowledge on MS Teams, CPCS, NHS App (NHS Login), Website Optimisation,Video consultation tools Edenbridge Apex ,Remote Access, Telephony systems, Care Home information and Patient Knows Best.
Person Specification
Experience
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- A good understanding of the health and social care environment and roles and responsibilities within it.
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Skills for nurturing key relationships and maintaining networks.
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues.
- Problem-solving skills and ability to respond to sudden unexpected demands.
Desirable
- Knowledge of the NHS in NEL
- Knowledge of Training Hubs
Qualifications
Essential
- Degree or other evidence of academic study, research or significant initiatives in digital
- Experience of using Primary clinical system (EMIS, SystmOne or Vision)
- Use of Clinical Data Entry Templates / Protocols Online consultation tools
- Experience using SMS / communication tools New Patient Online Registration, tQuest, CyberLabs and East London Patient Record
- Knowledge on MS Teams, CPCS, NHS App (NHS Login), Website Optimisation,Video consultation tools Edenbridge Apex ,Remote Access, Telephony systems, Care Home information and Patient Knows Best.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
