NEL Training Hub Digital Facilitation Team Manager

Job description

Job responsibilities

1. Key Working Relationships

The postholders will be required to maintain good working relationships with a broad range of internal and external stakeholders, including:

· NEL locality Training Hubs

· NEL Digital team

· GP Leaders and Primary Care Networks and member practices

· Healthy London Partnership Digital Team

2. Functional Responsibilities

· Develop and manage the NEL Training Hub Digital Facilitation Team to deliver high calibre training for digital solutions to our Primary Care Networks and member practices;

· Drive the programme of work from inception through to successful delivery

· Ensure the programme is responding to the most pressing needs within general practice, within a clearly defined, well-managed programme delivery plan and delivered to time, scope and budget

· Recruit team members as needed

· Successfully liaise with internal and external stakeholders, represent the team in stakeholder meetings locally, regionally, and nationally

· Provide regular reports to NEL Training Hub and ICS Digital Team identifying successes and managing risks, providing effective solutions to address these

· Conduct reviews of the team

· Continually drive the team’s understanding of primary care training needs

· Continually develop your knowledge and views on digital tools and share your knowledge with your team and the wider stakeholders

3. Corporate Responsibilities

· Support the NEL ICS Training Hub and NEL ICS Digital Team to deliver high-quality projects and workforce. This will be achieved through effectively fulfilling the main duties of the role detailed above.

· Demonstrate sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary from peers or the managerial and clinical lead as appropriate on any projects or work within the postholders’ remit.

4. Continuous Professional Development

· The post holders will pursue a programme of CPD in accordance with any relevant professional registration or statutory requirements, whilst maintaining appropriate awareness of service provider requirements.

5. Terms and Conditions of Service

· The posts are subject to Terms and Conditions of Service.

· The post holders will be required to comply with all policies and procedures issued by and on behalf of their employer, Waltham Forest Federation on behalf of the NEL Training Hub

6. Information Security and Confidentiality

· During the course of your employment, you may have access to, see or hear the information of a confidential nature and you are required not to disclose such information, particularly relating to patients or staff.

· All personal identifiable information must be held in the strictest confidence and should be disclosed only to authorised people in accordance with NHS Confidentiality Guidelines [Caldicott] and the Data Protection Act 1998 unless explicit written consent has been given by the person identified, or where information sharing protocols exist.

Person Specification

Qualifications

Essential

• Project management qualifications
• Degree or other evidence of academic study, research or significant initiatives in digital

Experience

Essential

• At least 5+ years experience in managing large build digital projects from inception to delivery with the ability2. to work unaided
• Ideally, will have experience project managing Digital Programmes in Health
• Familiarity with and technical knowledge of most of the programmes listed below:
• Primary clinical system (EMIS, SystmOne or Vision)
• Use of Clinical Data Entry Templates / Protocols
• Online consultation tools
• SMS / communication tools
• New Patient Online Registration
• TQuest / Cyberlabs
• East London Patient Record
• MS Teams
• CPCS
• NHS App (NHS Login)
• Website Optimisation
• Video consultation tools
• Edenbridge Apex
• Remote Access
• Telephony systems
• Care Home information
• Patient Knows Best
• Experience of scoping digital projects of significant scale and complexity and identifying project risks
• Experience of interacting with internal and external stakeholders at a variety of levels and across functions managing expectations and ensuring high levels of satisfaction
• Excellent communication and presentation skills are essential. Understanding of how to present and communicate complex issues to a variety of audiences
• Experience of writing high quality reports on projects undertaken for internal and external stakeholders
• Must have People management and leadership experience
• Must be able to work effectively under pressure, within strict time constraints and must be able to manage multiple projects in a fast-paced, time sensitive environment.
• Interest in and understanding of health care and health issues in London
• An interest in improving the patients experience/care/safety through training from audits, quality improvement projects or guideline development.
• Knowledge of the NHS in NEL
• Knowledge of Training Hubs

Personal Qualities

Essential

• Passionate about digital and helping people use digital tools effectively to support patient care
• Commitment to health and healthcare in London
• Strong interpersonal and communications skills necessary to build trust and respect both externally and internally
• Extraordinary attention to detail and a desire to produce the highest quality work
• Technically literate, and also able to communicate complex digital solutions into laymans language
• High-quality service ethic and committed to delivering excellence
• Ability to manage many urgent and often conflicting priorities
• Strong can do attitude with an innate ability to take initiative and work by yourself as well as in a team
• Committed to the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Waltham Forest Federated GP Network

Address

500 Larkshall Road

Highams Park

London

E4 9HH

Employer's website

https://wfgpfednet.co.uk/ (Opens in a new tab)