Senior Support Coach

Job description

Job responsibilities

Job Title: Senior Support Coach

Location: Redbridge - Based in service with occasional travel to Central office (Please kindly note that unfortunately both locations do not have step free access)

Salary: £28,600

Shift Pattern: 37.5 hours per week, Monday to Sunday Rota between 08:00 - 21.30, 08:00 - 16:00, 13:30 - 21:30 

About the Role

We here at Social Interest Group (SIG) are looking for a Senior Support Coach to join one of our frontline teams delivering vital services to people experiencing mental health issues. youll take a lead in supporting participants with OPD (Offending Personality Disorder)  and related cognitive or behavioural challenges, many of whom have experienced institutional care or social exclusion.This is a great opportunity for someone ready to step up into a leadership role within a values-driven organisation that puts people first.

As a Senior Support Coach, you will play a key role in the day-to-day running of the service. Youll support residents and participants to achieve their personal goals around recovery and independent living. This will involve developing personalised support plans, conducting risk assessments, facilitating life skills sessions, and helping individuals access services, resources, and opportunities in their community. You will also be instrumental in creating a safe, inclusive, and psychologically informed environment (PIE) that promotes dignity, choice, and empowerment.

As a Senior, youll also act as a role model and mentor for your team, providing leadership when management are unavailable, supporting with guidance, reporting, and service delivery. Youll help ensure services remain inclusive, flexible, and person-centred, in line with SIGs Theory of Change.

Key Responsibilities Include:

• Delivering effective 1:1 and group-based support for residents/participants in line with support plans
• Providing leadership, mentoring, and guidance to support staff, students, and volunteers
• Acting as the first point of contact in the absence of management
• Supporting the completion of risk assessments, welfare checks, support plans, and safeguarding referrals
• Helping develop a welcoming, safe, and psychologically informed environment
• Maintaining up-to-date, accurate case records and ensuring compliance with GDPR and safeguarding practices
• Supporting property management tasks including reporting repairs, monitoring health & safety, and maintaining high accommodation standards
• Supporting residents to access relevant networks, training, life skills, and community resources
• Promoting resident participation in the design and running of service activities
• Contributing to key service outcomes and KPIs
• Working flexibly to meet the needs of the service and taking part in continuous improvement initiatives

About You

Were looking for someone who is passionate about supporting vulnerable people and driven to make a difference. Youll bring frontline experience in social care, supported housing, or community services along with a commitment to person-centred, strengths-based support. You understand the importance of trauma-informed care and are ready to lead by example, both in your direct work with residents and in your support of colleagues across the team.

As a Senior Support Coach, youll be someone who thrives in a fast-paced and ever-changing environment. Youre able to manage competing priorities, respond calmly to crisis situations, and maintain professionalism under pressure. Youre not only a great listener and communicator youre someone who builds trust, encourages growth, and helps people feel heard and empowered.

Were looking for someone who is:

• A natural leader, confident in guiding colleagues and supporting service delivery
• Experienced in working with vulnerable people in a support, care, or housing setting
• Proactive and solution-focused, able to identify and respond to challenges
• A confident communicator who can build strong, purposeful relationships
• Organised and detail-oriented, with strong administrative and record-keeping skills
• Knowledgeable of safeguarding practices, risk management, and resident engagement
• Emotionally intelligent, values-driven, and committed to equality, diversity, and inclusion
• Comfortable working in fast-paced, evolving environments with a flexible approach

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Discounted tickets for music events, shows, sports and more through Tickets for Good
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Person Specification

Qualifications

Desirable

• N/A

Experience

Desirable

• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Social Interest Group

Address

Penrose OPD HASS (Redbridge)

32 Southwood Gardens

Redbridge

London

IG2 6YF

Employer's website

https://socialinterestgroup.org.uk/ (Opens in a new tab)