Job responsibilities
ABOUT THE ROLE
We are currently hiring a Service Manager to lead multiple services across Royal Borough of Kensington and Chelsea (RBKC). You will be responsible for delivering the highest standards of service quality, performance, and improvements across your service through excellent leadership and embodiment of the values of the organisation. You will be responsible for ensuring the full contract and regulatory compliance is followed, and support the Head of Service in the implementation and delivery of service monitoring and development. You will contribute to the strategic direction of local services.
Rota: Monday to Friday 9am to 5pm, flexibility required to meet service needs, based across all RBKC services under your area
ABOUT THE SERVICE
You will manage a service which spans across RBKC providing 154 units of accommodation to people experiencing homelessness and have complex needs. Commissioned by RBKC, the services range from 24 hour supported accommodation, to self contained flats with visiting support.
As the service manager, you will lead the team to deliver exemplar Trauma Informed support to our residents and participants. The current team you will directly manage:
- Deputy Manager x 3
- Activities Coordinator x 1
- Resettlement Manager x 1
The in-service leadership team support a team of frontline Support Mentors and Peer Support mentors to deliver dynamic and flexible person centred support aimed at empowering our residents to make and sustain positive change.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT YOU
We're looking for someone who is driven to provide high quality care and support to others. Ideally, you are an effective leader who thrives on team work, with an ability to communicate effectively with people from different backgrounds, respecting equality, diversity, and inclusion. You will be confident working in the social care setting with the ability to be compassionate, supportive, and empowering to others. If you meet the above, and are able to form effective, positive, and motivational relationships, keep reading!
OVERVIEW OF KEY RESPONSIBILITIES
Management
- Provide high quality support and line management to staff, offer guidance, support and advice to the team and support them as a leader.
- Responsible for management and leadership of employees and the full employee lifecycle.
This includes Recruitment, Onboarding, Inductions, Probation reviews, Performance management, KPI and target monitoring, Employee relations cases, Staff wellbeing and support, Grievances, Sickness, Disciplinaries.
- Office Management such as premises, online system management, and managing the working environment.
Operational
- Provide managerial oversight of the service area, ensure delivery in line with contractual requirements.
- Contract Management and Internal Auditing.
- Manage the day to day delivery of the service, working directly with staff, participants, and residents to provide high-quality delivery of service.
Financial Management
- Budget Management, ensuring the budget and reviewing monthly management accounts.
- Promote effective cost control mechanisms.
- General financial management.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
KEY CRITERIA
What we are looking for:
- Direct experience working in a Health and Social care environment or similar, and/or Appropriate Professional Qualification )NVQ/Diploma Level 3 in Management/Health and Social Care) or equivalent
- Understanding and/or Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Budget Management Experience and/or willingness to learn financial management
What we would like, but not essential:
- Experience of contract management and monitoring performance
- Experience in staff management and development
- Understanding/knowledge and/or practical application of key legislation Equality and Diversity, Mental Health, Criminal Justice, Social care and Housing and Health, Safety and Environment
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. For Recruitment related enquiries, please email recruitment@socialinterestgroup.org.uk
Service Manager | Care Manager | Social Care Manager | London | West London | Royal Borough Of Kensington And Chelsea | RBKC | Part - Time | Full- Time | Flexible Hours | Night Shift | Day Shift
