Job summary
At Rotherham Hospice, we know that its the little things, done with
great care, that can make the biggest difference. Our Healthcare
Support Workers are an essential part of our team, delivering highquality, compassionate, and dignified care to people living with lifelimiting illnesses and those important to them.
Working under the supervision of Registered Nurses and the Ward Sister,
you'll provide hands-on personal care, emotional support, and practical
assistance across either our Inpatient Unit or Hospice at Home service.
Whether its supporting with mobility, helping with meals, offering a
listening ear, or simply holding a hand, your work will bring comfort and
connection to patients at every stage of their hospice journey.
Joining Rotherham Hospice means becoming part of a team that is
passionate, supportive, and driven by purpose. Youll be valued not just
for what you do, but for how you do it with warmth, empathy, and
respect. In return, we offer a caring workplace where people look after
each other, alongside development opportunities and the chance to be
part of something truly meaningful.
Main duties of the job
Direct Patient Care
- Provide safe, person-centred care to patients, respecting their choices, dignity, and cultural values.
- Assist with daily personal care tasks such as washing, dressing, toileting, oral care, and continence support.
- Support mobility and positioning using correct manual handling procedures and equipment.
- Assist with food preparation, serving meals, and supporting patients with eating and drinking.
- Contribute to patient wellbeing through conversation, companionship, and emotional presence.
Monitoring and Observation
- Record and report patients physical, emotional, and behavioural changes to Registered Nurses promptly.
- Monitor and document vital signs and symptoms as delegated, maintaining accurate care records in line with policies.
Environmental and Emotional Support
- Help maintain a safe, clean, and comfortable environment for patients and families.
- Prepare patient areas, restock equipment and supplies, and support infection control practices.
- Offer emotional support to patients and those close to them, demonstrating empathy, kindness, and sensitivity.
Teamwork and Collaboration
- Work collaboratively with the multidisciplinary team to ensure holistic care for patients and families.
- Actively participate in handovers, team meetings, and reflective sessions.
- Support and guide volunteers during their shifts, helping them feel confident and valued.
About us
Rotherham Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to our community since 1996.
We provide comprehensive, compassionate care through two primary patient services:
- 24-hour, 14-bed Inpatient Service
- 24-hour Hospice at Home Service
Additionally, we offer wider support to patients and their families through:
- Complementary therapies & hairdressing
- Counselling and Bereavement Support for adults, children and teenagers
- Day services with individual and group sessions
- Family memory events
- Occupation therapy and physiotherapy
- Social work
- Spiritual care
- Tailored experiences for patients and loved ones
Job description
Job responsibilities
Direct Patient Care
- Provide safe, person-centred care to patients, respecting their choices, dignity, and cultural values.
- Assist with daily personal care tasks such as washing, dressing, toileting, oral care, and continence support.
- Support mobility and positioning using correct manual handling procedures and equipment.
- Assist with food preparation, serving meals, and supporting patients with eating and drinking.
- Contribute to patient wellbeing through conversation, companionship, and emotional presence.
Monitoring and Observation
- Record and report patients physical, emotional, and behavioural changes to Registered Nurses promptly.
- Monitor and document vital signs and symptoms as delegated, maintaining accurate care records in line with policies.
Environmental and Emotional Support
- Help maintain a safe, clean, and comfortable environment for patients and families.
- Prepare patient areas, restock equipment and supplies, and support infection control practices.
- Offer emotional support to patients and those close to them, demonstrating empathy, kindness, and sensitivity.
Teamwork and Collaboration
- Work collaboratively with the multidisciplinary team to ensure holistic care for patients and families.
- Actively participate in handovers, team meetings, and reflective sessions.
- Support and guide volunteers during their shifts, helping them feel confident and valued.
Job description
Job responsibilities
Direct Patient Care
- Provide safe, person-centred care to patients, respecting their choices, dignity, and cultural values.
- Assist with daily personal care tasks such as washing, dressing, toileting, oral care, and continence support.
- Support mobility and positioning using correct manual handling procedures and equipment.
- Assist with food preparation, serving meals, and supporting patients with eating and drinking.
- Contribute to patient wellbeing through conversation, companionship, and emotional presence.
Monitoring and Observation
- Record and report patients physical, emotional, and behavioural changes to Registered Nurses promptly.
- Monitor and document vital signs and symptoms as delegated, maintaining accurate care records in line with policies.
Environmental and Emotional Support
- Help maintain a safe, clean, and comfortable environment for patients and families.
- Prepare patient areas, restock equipment and supplies, and support infection control practices.
- Offer emotional support to patients and those close to them, demonstrating empathy, kindness, and sensitivity.
Teamwork and Collaboration
- Work collaboratively with the multidisciplinary team to ensure holistic care for patients and families.
- Actively participate in handovers, team meetings, and reflective sessions.
- Support and guide volunteers during their shifts, helping them feel confident and valued.
Person Specification
Personal Qualities
Essential
- Kind, empathetic, and emotionally intelligent, with a
- genuine passion for person-centred care.
- Y
- Reliable and responsible, with a strong work ethic and
- professional approach.
- Y
- Friendly, approachable, and respectful, valuing others
- perspectives and experiences.
- Positive and flexible willing to respond to changing
- patient needs and organisational priorities.
- Committed to learning, reflection, and continuous
- improvement.
- Full UK driving licence.
Desirable
- Naturally inclusive, with an understanding of cultural
- differences in care.
- Curious and eager to contribute to service improvement. Y
- Able to support others with confidence, particularly
- volunteers and new starters.
- Strong sense of teamwork and community, with a desire to
- go above and beyond.
Experience & Qualifications
Essential
- NVQ Level 2 or 3 in Health and Social Care (or
- equivalent qualification in a relevant healthcare
- discipline)
- Previous experience working in a health or social care
- setting.
- Understanding of infection prevention, basic clinical
- tasks, and safe moving and handling practices.
Desirable
- Experience working in palliative, hospice, or end-of-life
- care.
- Experience working with digital care records (e.g.
- SystmOne).
- Experience supporting or coordinating volunteers.
Skills and Abilities
Essential
- Excellent communication and interpersonal skills, with
- a compassionate and respectful approach.
- Able to follow care plans and adapt support to meet
- individual needs.
- Confidence to report concerns and contribute to team
- discussions.
- Ability to prioritise tasks and remain calm under
- pressure.
- Strong attention to detail and commitment to safe
- practice.
Desirable
- Proficient in Microsoft Office and basic digital systems.
- Multilingual proficiency the ability to communicate in
- more than one language is highly desirable for
- supporting our diverse community with culturally
- sensitive care.
Person Specification
Personal Qualities
Essential
- Kind, empathetic, and emotionally intelligent, with a
- genuine passion for person-centred care.
- Y
- Reliable and responsible, with a strong work ethic and
- professional approach.
- Y
- Friendly, approachable, and respectful, valuing others
- perspectives and experiences.
- Positive and flexible willing to respond to changing
- patient needs and organisational priorities.
- Committed to learning, reflection, and continuous
- improvement.
- Full UK driving licence.
Desirable
- Naturally inclusive, with an understanding of cultural
- differences in care.
- Curious and eager to contribute to service improvement. Y
- Able to support others with confidence, particularly
- volunteers and new starters.
- Strong sense of teamwork and community, with a desire to
- go above and beyond.
Experience & Qualifications
Essential
- NVQ Level 2 or 3 in Health and Social Care (or
- equivalent qualification in a relevant healthcare
- discipline)
- Previous experience working in a health or social care
- setting.
- Understanding of infection prevention, basic clinical
- tasks, and safe moving and handling practices.
Desirable
- Experience working in palliative, hospice, or end-of-life
- care.
- Experience working with digital care records (e.g.
- SystmOne).
- Experience supporting or coordinating volunteers.
Skills and Abilities
Essential
- Excellent communication and interpersonal skills, with
- a compassionate and respectful approach.
- Able to follow care plans and adapt support to meet
- individual needs.
- Confidence to report concerns and contribute to team
- discussions.
- Ability to prioritise tasks and remain calm under
- pressure.
- Strong attention to detail and commitment to safe
- practice.
Desirable
- Proficient in Microsoft Office and basic digital systems.
- Multilingual proficiency the ability to communicate in
- more than one language is highly desirable for
- supporting our diverse community with culturally
- sensitive care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
