Job summary
Rotherham Hospice is seeking a passionate and dedicated Community Outreach
Manager to join our team.
This brand-new role is pivotal in expanding access to our palliative and end-of-life
services, particularly among minority ethnic groups and patients with rarer, noncancer related life-limiting conditions.
The Community Outreach Manager will work directly with these communities to
understand their needs, build relationships, and facilitate connections with the
hospice to ensure they receive the support and care they require.
The success of this role will be measured by increased engagement from these
patients and groups, ultimately improving access to our services and enhancing the
quality of life for those facing life-limiting illnesses.
Main duties of the job
Engagement with Minority Ethnic Communities:
- Conduct outreach activities to engage with minority ethnic communities within the
Rotherham borough.
- Build trust and rapport with community leaders, organisations, and individuals to
better understand their cultural needs and perceptions related to palliative and endof-life care.
- Develop culturally sensitive approaches and resources to promote awareness of
hospice services and address barriers to access.
Partnership Development:
- Collaborate with community organisations, healthcare providers, and other
stakeholders to establish partnerships and referral pathways for patients from
minority ethnic backgrounds.
- Identify and leverage existing community resources and networks to enhance support
for patients and families facing life-limiting illnesses.
About us
At Rotherham Hospice, we provide exceptional care for all those affected by terminal
illness and are the only adult hospice in Rotherham for the people of Rotherham and
surrounding villages.
We began offering Day Hospice services in 1994, and have grown over the years to now
provide a 14 bed Inpatient Unit alongside our Hospice Community Team who provide care
in the community. Our dedicated team of staff and volunteers work together to provide
palliative care that incorporates psychological, physical, social and spiritual support to help
patients and their families achieve the very best quality of life, both at home and in the
Hospice.
We believe in making a meaningful difference to the lives of patients and their families. As
a member of our dedicated team, you'll have the opportunity to contribute to a
community of care that goes beyond the ordinary. We value innovation, teamwork, and a
commitment to excellence in all that we do. Join us in creating a compassionate and
supportive environment where every team member plays a vital role in enhancing the
quality of life for those we serve.
Job description
Job responsibilities
Engagement with Minority Ethnic Communities:
- Conduct outreach activities to engage with minority ethnic communities within the
Rotherham borough.
- Build trust and rapport with community leaders, organisations, and individuals to
better understand their cultural needs and perceptions related to palliative and endof-life care.
- Develop culturally sensitive approaches and resources to promote awareness of
hospice services and address barriers to access.
Partnership Development:
- Collaborate with community organisations, healthcare providers, and other
stakeholders to establish partnerships and referral pathways for patients from
minority ethnic backgrounds.
Identify and leverage existing community resources and networks to enhance support
for patients and families facing life-limiting illnesses.
Needs Assessment and Service Development:
- Conduct needs assessments and consultations with minority ethnic communities and
patients with rarer, non-cancer related life-limiting conditions to identify gaps in
services and support.
- Work closely with the Patient & Family Support Team and other hospice departments
to develop and tailor services that meet the specific needs of these communities and
patient groups.
Education and Awareness:- Working with the Training & Development Manager, deliver educational sessions,
workshops, and presentations to community groups, healthcare professionals, and
other stakeholders to raise awareness of palliative and end-of-life care options.
- Provide culturally competent information and support to patients, families, and
caregivers regarding advance care planning, symptom management, and other aspects
of end-of-life care.
Data Collection and Reporting:- Maintain accurate records of outreach activities, engagement outcomes, and service
utilisation among minority ethnic communities and patients with rarer conditions.
- Prepare regular reports and updates for internal stakeholders and funders to
demonstrate the impact and effectiveness of the community outreach efforts.
Job description
Job responsibilities
Engagement with Minority Ethnic Communities:
- Conduct outreach activities to engage with minority ethnic communities within the
Rotherham borough.
- Build trust and rapport with community leaders, organisations, and individuals to
better understand their cultural needs and perceptions related to palliative and endof-life care.
- Develop culturally sensitive approaches and resources to promote awareness of
hospice services and address barriers to access.
Partnership Development:
- Collaborate with community organisations, healthcare providers, and other
stakeholders to establish partnerships and referral pathways for patients from
minority ethnic backgrounds.
Identify and leverage existing community resources and networks to enhance support
for patients and families facing life-limiting illnesses.
Needs Assessment and Service Development:
- Conduct needs assessments and consultations with minority ethnic communities and
patients with rarer, non-cancer related life-limiting conditions to identify gaps in
services and support.
- Work closely with the Patient & Family Support Team and other hospice departments
to develop and tailor services that meet the specific needs of these communities and
patient groups.
Education and Awareness:- Working with the Training & Development Manager, deliver educational sessions,
workshops, and presentations to community groups, healthcare professionals, and
other stakeholders to raise awareness of palliative and end-of-life care options.
- Provide culturally competent information and support to patients, families, and
caregivers regarding advance care planning, symptom management, and other aspects
of end-of-life care.
Data Collection and Reporting:- Maintain accurate records of outreach activities, engagement outcomes, and service
utilisation among minority ethnic communities and patients with rarer conditions.
- Prepare regular reports and updates for internal stakeholders and funders to
demonstrate the impact and effectiveness of the community outreach efforts.
Person Specification
Skills / Abilities
Essential
- Strong communication and interpersonal skills, with the ability
- to build relationships and engage effectively with stakeholders
- from diverse backgrounds.
- Excellent organisational and multitasking abilities, with
- attention to detail and the ability to prioritise tasks effectively.
- Ability to work independently and collaboratively in a fastpaced environment, with a proactive and solutions-oriented
- approach.
- Proficiency in Microsoft Office suite.
- Multilingual proficiency. Ability to fluently communicate in
- multiple languages. Proficiency in additional languages is highly
- desirable as it enables effective communication and
- engagement with a diverse range of stakeholders, including
- patients, families, and staff from multicultural backgrounds.
- Being multilingual enhances our ability to provide inclusive and
- culturally sensitive care and support services, contributing to
- Rotherham Hospices mission and aims.
Personal Qualities
Essential
- Passionate about the mission and values of Rotherham Hospice,
- with a commitment to supporting its work.
- Friendly, approachable, and customer-focused, with excellent
- communication and interpersonal skills.
- Reliable, responsible, and trustworthy, with a strong work ethic
- and a willingness to take initiative.
- Flexible and adaptable, with the ability to work effectively in a
- fast-paced and dynamic environment.
- Positive attitude, with a can-do mindset and a willingness to go
- above and beyond to achieve objectives.
Desirable
Qualifications
Essential
- Experience working with diverse communities, particularly
- minority ethnic groups, and understanding of cultural
- considerations related to healthcare.
- Experience in partnership development, needs assessment, and
- service planning within community-based settings
Desirable
- Knowledge of palliative and end-of-life care principles, services,
- and resources.
Person Specification
Skills / Abilities
Essential
- Strong communication and interpersonal skills, with the ability
- to build relationships and engage effectively with stakeholders
- from diverse backgrounds.
- Excellent organisational and multitasking abilities, with
- attention to detail and the ability to prioritise tasks effectively.
- Ability to work independently and collaboratively in a fastpaced environment, with a proactive and solutions-oriented
- approach.
- Proficiency in Microsoft Office suite.
- Multilingual proficiency. Ability to fluently communicate in
- multiple languages. Proficiency in additional languages is highly
- desirable as it enables effective communication and
- engagement with a diverse range of stakeholders, including
- patients, families, and staff from multicultural backgrounds.
- Being multilingual enhances our ability to provide inclusive and
- culturally sensitive care and support services, contributing to
- Rotherham Hospices mission and aims.
Personal Qualities
Essential
- Passionate about the mission and values of Rotherham Hospice,
- with a commitment to supporting its work.
- Friendly, approachable, and customer-focused, with excellent
- communication and interpersonal skills.
- Reliable, responsible, and trustworthy, with a strong work ethic
- and a willingness to take initiative.
- Flexible and adaptable, with the ability to work effectively in a
- fast-paced and dynamic environment.
- Positive attitude, with a can-do mindset and a willingness to go
- above and beyond to achieve objectives.
Desirable
Qualifications
Essential
- Experience working with diverse communities, particularly
- minority ethnic groups, and understanding of cultural
- considerations related to healthcare.
- Experience in partnership development, needs assessment, and
- service planning within community-based settings
Desirable
- Knowledge of palliative and end-of-life care principles, services,
- and resources.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
