Job summary
1 x 20 hr shift 4pm to
8pm Monday to Friday (5 days)
1 x 24 hr shift 8am to
8pm Saturday and Sunday (2 days)
These shifts could be interchangeable and
put on a rota between the 2 successful candidates if required
To
provide an efficient and helpful Receptionist service to visitors, service
users and staff, ensuring the first impressions of the Hospice are in keeping
with our Hospice Values.
What we can offer you:
Hassle-free
parking at no cost: No one is more than a couple of minutes walk
from the Hospice.
Great
meals: Because our culinary team prepares food for patients 24/7,
they cook for us too. Buy a lovely lunch without leaving the building.
Wellbeing
& Benefits: We care about your wellbeing at Rotherham
Hospice, which is why we have easily accessible wellbeing and mental health
support, gym discounts, amazing pension schemes and retail and cash savings.
A
positive working environment: The hospice is full of
inspiring people working together as a team across departments.
Flexibility: We
offer a wide range of flexible working opportunities to suit individual needs.
Getting
involved: Rotherham Hospices is a great place to unlock hidden
talents. Want to do a skydive, organise a tea party or do a wing walk? The
Fundraising team always has suggestions on how you can do something to make a
difference.
Main duties of the job
Everyone who works at Rotherham Hospice
helps us make a difference for hundreds of local families every day.
If you want to care for and support people with
life-limiting illnesses and bereaved families in Rotherham, then a position at
Rotherham Hospice is definitely for you.
About us
Our Values
No matter what area of Rotherham Hospice we
work in and no matter who we work for, we are committed to the following ways
of working:
Caring
Respect
Working Together
Our values apply to every
team here at Rotherham Hospice. We are all responsible for ensuring our
values are displayed and form a core part of everything we do.
We expect staff to
familiarise themselves with our values and the expected behaviours, and to
ask if they feel these conflict in any way with their roles.
Our Vision
We will provide the best
Paliative care and end-of-life care for the people of Rotherham, through our
own work and by working collaboratively with others to drive forward services
in South Yorkshire.
We will achieve this
through
High Quality Care
Leadership &
Influencing
Ongoing Sustainability
Job description
Job responsibilities
-
To
meet and greet members of the public visiting the Hospice, directing them as
appropriate.
-
Maintain
a tidy and informative environment for staff and visitors
-
To
answer the telephone promptly in a polite and professional manner, deal with
enquiries and then re-directing of calls to relevant departments.
-
To
take and relay messages in the required format, occasionally dealing with
enquiries where there may be barriers to understanding and always being aware
of confidentiality issues in relation to each individual situation.
-
Handling
and recording of cheques and donations received working closely with the Income
Generation team.
-
Typing
of ad-hoc letters for the various services and the production and completion of
spreadsheets and inputting of data.
-
Stationery
checks and ordering on a weekly basis, maintaining tidy storage environment.
-
Assisting
the Clinical Administration team make up admission and discharge packs for
patients.
-
Photocopying,
filing, faxing, emailing and scanning of documents.
-
Provide
administrative/clerical support to the Clinical Administration team and other
services within the Hospice as required.
-
Booking
of meeting and training rooms using the electronic calendar system in Outlook.
-
Work
with the Reception volunteers, ensuring they support reception duties as part
of their role.
-
Opening
and securing the reception doors and windows
-
Update
the Hospice photograph board with new staff and leavers in liaison with the HR
team
-
Managing
incoming and outgoing post which involves use of a Franking machine
-
Able
to judge importance and priority of communication received to ensure
appropriate action is taken.
-
To
take and relay messages in the required format, occasionally dealing with
enquiries where there may be barriers to understanding and always being aware
of confidentiality issues in relation to each individual situation. Ensure the Loop system is working for
individuals with hearing loss.
-
To
work closely with the Corporate Administration Manager (line manager), other
Administration staff and service providers working within the Hospice.
Job description
Job responsibilities
-
To
meet and greet members of the public visiting the Hospice, directing them as
appropriate.
-
Maintain
a tidy and informative environment for staff and visitors
-
To
answer the telephone promptly in a polite and professional manner, deal with
enquiries and then re-directing of calls to relevant departments.
-
To
take and relay messages in the required format, occasionally dealing with
enquiries where there may be barriers to understanding and always being aware
of confidentiality issues in relation to each individual situation.
-
Handling
and recording of cheques and donations received working closely with the Income
Generation team.
-
Typing
of ad-hoc letters for the various services and the production and completion of
spreadsheets and inputting of data.
-
Stationery
checks and ordering on a weekly basis, maintaining tidy storage environment.
-
Assisting
the Clinical Administration team make up admission and discharge packs for
patients.
-
Photocopying,
filing, faxing, emailing and scanning of documents.
-
Provide
administrative/clerical support to the Clinical Administration team and other
services within the Hospice as required.
-
Booking
of meeting and training rooms using the electronic calendar system in Outlook.
-
Work
with the Reception volunteers, ensuring they support reception duties as part
of their role.
-
Opening
and securing the reception doors and windows
-
Update
the Hospice photograph board with new staff and leavers in liaison with the HR
team
-
Managing
incoming and outgoing post which involves use of a Franking machine
-
Able
to judge importance and priority of communication received to ensure
appropriate action is taken.
-
To
take and relay messages in the required format, occasionally dealing with
enquiries where there may be barriers to understanding and always being aware
of confidentiality issues in relation to each individual situation. Ensure the Loop system is working for
individuals with hearing loss.
-
To
work closely with the Corporate Administration Manager (line manager), other
Administration staff and service providers working within the Hospice.
Person Specification
Knowledge
Essential
- Competent in the use of Microsoft Office to produce desired outcomes
- Appreciation and knowledge of confidentiality
Desirable
- Knowledge/experience of SystmOne
Skills and Abilities
Essential
- Able to plan organise and priorities workloads.
- Able to demonstrate flexible and efficiency working.
- Able to demonstrate accurate and effective approach to tasks.
- Able to multi-task on a variety of complex projects in a busy department.
- Good communicator and able to quickly build the confidence of colleagues.
Desirable
- Previous experience using the SystemOne clinical database
Qualifications
Essential
- GCSE level of education or equivalent
- Competent using MS Office and Teams
- Competent using Outlook email system
Desirable
- Customer Service training
- Evidence of continuing professional development
Experience
Essential
- Experience of working within a Reception or admin role
- Experience of working effectively with members of the public.
- Able to work under pressure and to strict deadlines
- Experience of working within a team environment and by oneself
- Experience of working with requirements for confidentiality and discretion
Desirable
- Experience of working within a health or social services setting or within a comparable complex organisation
Personal attributes
Essential
- Able to respond flexibly to changing needs and priorities.
- Good time management and organisational skills
- Uses own initiative and can make decisions.
- Able to demonstrate resilience.
- Insight into own stress levels.
- Committed to continuous improvement of services.
- Team player.
- Flexible Approach.
- Empowering leadership and management style.
- Commitment to equal opportunity.
- Professional, pleasant and friendly demeanour.
- Sensitive to patient/carer needs.
- Ability to respond in a calm manner.
- Approachable, confident, compassionate.
Person Specification
Knowledge
Essential
- Competent in the use of Microsoft Office to produce desired outcomes
- Appreciation and knowledge of confidentiality
Desirable
- Knowledge/experience of SystmOne
Skills and Abilities
Essential
- Able to plan organise and priorities workloads.
- Able to demonstrate flexible and efficiency working.
- Able to demonstrate accurate and effective approach to tasks.
- Able to multi-task on a variety of complex projects in a busy department.
- Good communicator and able to quickly build the confidence of colleagues.
Desirable
- Previous experience using the SystemOne clinical database
Qualifications
Essential
- GCSE level of education or equivalent
- Competent using MS Office and Teams
- Competent using Outlook email system
Desirable
- Customer Service training
- Evidence of continuing professional development
Experience
Essential
- Experience of working within a Reception or admin role
- Experience of working effectively with members of the public.
- Able to work under pressure and to strict deadlines
- Experience of working within a team environment and by oneself
- Experience of working with requirements for confidentiality and discretion
Desirable
- Experience of working within a health or social services setting or within a comparable complex organisation
Personal attributes
Essential
- Able to respond flexibly to changing needs and priorities.
- Good time management and organisational skills
- Uses own initiative and can make decisions.
- Able to demonstrate resilience.
- Insight into own stress levels.
- Committed to continuous improvement of services.
- Team player.
- Flexible Approach.
- Empowering leadership and management style.
- Commitment to equal opportunity.
- Professional, pleasant and friendly demeanour.
- Sensitive to patient/carer needs.
- Ability to respond in a calm manner.
- Approachable, confident, compassionate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
