Job summary
JOB
PURPOSE
As part of the Rotherham Healthwave team, our
Health and Wellbeing Coaches support people from the local community to improve
how they manage their physical, and in turn their mental health. Through working with people both on a one to
one or in a group setting, you will help people to develop the knowledge, skills,
and confidence to change their health-related behaviours, helping to improve their
overall quality of life, health, and wellbeing. These behaviours can include dietary
advice, smoking cessation, and physical activity. As a Health and Wellbeing
Coach you will also be responsible for maintaining up to date and accurate
clinical records. The role requires coaching skills, patience, and empathy to
support people reaching their goals. A person-centred
approach is key to the success of the service, and although the role can
sometimes be challenging it is also very rewarding.
Main duties of the job
1. Manage and maintain a caseload of
clients throughout their chosen lifestyle intervention.
2. Develop individual, evidence based tailored
support plans including recommending treatments based on assessed needs. This
will include individual and group-based interventions, signposting and
referring to other health, community, and voluntary services.
3. Work with clients to set SMART goals using
evidence-based knowledge, and NICE and NHS guidelines.
4. For clients that want to stop
smoking, you will be responsible for giving them advice on stop smoking
medications and vapes and will be responsible for ordering these medications
and ensuring clients know how to use them correctly.
5. To contribute to the monitoring and
evaluation of the service, including the completion of the required data set.
This will include following up clients who do not engage with support and
identifying cohorts with multiple risk factors and most at risk.
6. Ensure that patient related documentation
is entered into electronic health records with high degree of accuracy and
completeness.
7. Work with managers and with IT
support to maintain data quality and make improvements to data collection where
necessary.
8. Assist managers and clinicians in
achieving contracted targets by ensuring data is entered accurately and in a timely
manner.
About us
Connnnect Healthcare Rotherham Community Interest Company (CIC) is a federation of 28 GP practices in Rotherham. The organisation is led by a Board of representatives from general practice in the Borough, with executive leadership from a Medical Director on a part-time basis.
The organisation currently delivers extended access primary care services in Rotherham and a Physio First service in partnership with the local acute and community trust, the largest of its kind currently operating. In addition, the organisation is supporting the development of primary care networks and manages delivery of training and development to large cohorts of the general practice workforce.
Our Vision
We are a GP-led organisation and aim to provide services for direct patient care and to support GP practices. We will be a patient-centred, working collaboratively across general practice and with partners to provide high-quality services, positive working experiences for our staff, and to secure the sustainability of general practice in Rotherham.
Job description
Job responsibilities
The majority of our one to one and
groups sessions are delivered face to face at community venues, so the
successful candidate will be required to travel between venues in a timely manner.Assist with the induction process for
new staff.
To manage
own time and priorities in providing service.
To undertake any other reasonable
tasks as determined by managers and Connect team colleagues.
To ensure confidentiality and
security of patient data is always maintained in compliance with the Data Protection
Act.
To ensure confidentiality of staff,
patients and carers is maintained in line with organisations policy.
To support safe and effective team
practices.
To work closely with team members to provide
a flexible service and be willing to assist other staff as and when required.
Attend community and promotional
events to talk about the service with health coaches as required.
To work as a member of a team
communicating effectively regarding work capacity and pressures ensuring the
smooth running of administrative provision. To raise with the line manager any
barriers to safe and effective working.
To attend all mandatory training
courses required and comply with health and safety regulations as part of personal
development, e.g., systems training, fire awareness training, Personal
Development Reviews (PDR/Appraisals).
Job description
Job responsibilities
The majority of our one to one and
groups sessions are delivered face to face at community venues, so the
successful candidate will be required to travel between venues in a timely manner.Assist with the induction process for
new staff.
To manage
own time and priorities in providing service.
To undertake any other reasonable
tasks as determined by managers and Connect team colleagues.
To ensure confidentiality and
security of patient data is always maintained in compliance with the Data Protection
Act.
To ensure confidentiality of staff,
patients and carers is maintained in line with organisations policy.
To support safe and effective team
practices.
To work closely with team members to provide
a flexible service and be willing to assist other staff as and when required.
Attend community and promotional
events to talk about the service with health coaches as required.
To work as a member of a team
communicating effectively regarding work capacity and pressures ensuring the
smooth running of administrative provision. To raise with the line manager any
barriers to safe and effective working.
To attend all mandatory training
courses required and comply with health and safety regulations as part of personal
development, e.g., systems training, fire awareness training, Personal
Development Reviews (PDR/Appraisals).
Person Specification
Commuting
Essential
- The successful candidate will be expected to commute from base to base around the Rotherham Borough area. Therefore, the candidate will need to have a full UK Driving License with access to a vehicle. THIS IS ESSENTIAL
Desirable
- Good knowledge of the Rotherham and surrounding areas
Further Training or Job Related Aptitude and Skills
Essential
- Working knowledge of Microsoft Office.
- Ability to manage and prioritise own workload.
- Organisational skills
- Clinical record keeping.
- Attention to detail.
Desirable
- Working knowledge of email systems
- Working knowledge of electronic health records systems, particularly using SystmOne
Knowledge Requirements
Essential
- Computer literate, experience of using Microsoft Office software.
- Understand and maintain confidentiality.
- Ability to work and communicate in group settings.
- Excellent communication (written and verbal) and listening skills.
- Good organisational skills.
- Basic knowledge or experience of working in a healthcare environment.
Desirable
- Knowledge of evidence-based smoking cessation initiatives.
- Knowledge of principles of health promotion and issues of health inequalities.
- Evidence of achieving targets and proactive approach.
- Experience of using clinical systems.
Qualifications
Essential
- Educated to GCSE (or equivalent) grade C or above in English and Math.
- NVQ level 3 in Health care (or equivalent experience).
Desirable
- Smoking cessation Level 2/3 NCSCT training (or willingness to train)
- Experience of working with groups (or willingness to train)
- Experience in health and lifestyle services with patients (or willingness to train)
Experience
Essential
- Experience of working in the NHS in the community or hospital setting.
- Experience of providing healthcare, healthcare advice or health promotion advice to patients or members of the public
- Ability to deal with the public in an empathic and effective manner.
- Ability to liaise with all levels of professionals in a confident and effective manner.
- Experience of managing highly confidential and sensitive information.
Desirable
- Experience of providing help, support and/or counselling on a one-to-one or group basis.
- Knowledge and experience of working with primary care-based health professionals.
- Knowledge of behaviour change models and experience of using motivational interviewing techniques.
Person Specification
Commuting
Essential
- The successful candidate will be expected to commute from base to base around the Rotherham Borough area. Therefore, the candidate will need to have a full UK Driving License with access to a vehicle. THIS IS ESSENTIAL
Desirable
- Good knowledge of the Rotherham and surrounding areas
Further Training or Job Related Aptitude and Skills
Essential
- Working knowledge of Microsoft Office.
- Ability to manage and prioritise own workload.
- Organisational skills
- Clinical record keeping.
- Attention to detail.
Desirable
- Working knowledge of email systems
- Working knowledge of electronic health records systems, particularly using SystmOne
Knowledge Requirements
Essential
- Computer literate, experience of using Microsoft Office software.
- Understand and maintain confidentiality.
- Ability to work and communicate in group settings.
- Excellent communication (written and verbal) and listening skills.
- Good organisational skills.
- Basic knowledge or experience of working in a healthcare environment.
Desirable
- Knowledge of evidence-based smoking cessation initiatives.
- Knowledge of principles of health promotion and issues of health inequalities.
- Evidence of achieving targets and proactive approach.
- Experience of using clinical systems.
Qualifications
Essential
- Educated to GCSE (or equivalent) grade C or above in English and Math.
- NVQ level 3 in Health care (or equivalent experience).
Desirable
- Smoking cessation Level 2/3 NCSCT training (or willingness to train)
- Experience of working with groups (or willingness to train)
- Experience in health and lifestyle services with patients (or willingness to train)
Experience
Essential
- Experience of working in the NHS in the community or hospital setting.
- Experience of providing healthcare, healthcare advice or health promotion advice to patients or members of the public
- Ability to deal with the public in an empathic and effective manner.
- Ability to liaise with all levels of professionals in a confident and effective manner.
- Experience of managing highly confidential and sensitive information.
Desirable
- Experience of providing help, support and/or counselling on a one-to-one or group basis.
- Knowledge and experience of working with primary care-based health professionals.
- Knowledge of behaviour change models and experience of using motivational interviewing techniques.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
