Job responsibilities
Job Title: Administrator
Location: Far Gosford Street, Coventry. (Will also work from other CW Mind buildings when required)
Salary:£20,050
Hours:Full Time: 37 hours per week.
Job type:Permanent
Would you like to be part of an inclusive, enabling, honest and effective organisation?
Our vision is of a society that promotes good mental health for all and that values, as equals, people who experience mental health problems.
Come and join our creative, dynamic, and motivated team, supporting children and young people across Coventry and Warwickshire! We look forward to receiving your application.
About The Role:
To provide Administrative support to the Community Autism Support Service (CASS) and reception support to the Children and Young Peoples Services.
Key Responsibilities include:
- To act as the first point of contact, processing enquiries regarding the Community Autism Support Service, and to deal with them professionally and effectively at all times in order to maintain positive working relationships.
- Answering and making telephone calls to professionals, parents/carers, and service-users.
- Involvement in service-related correspondence.
- Being the central point for all new referrals or enquiries and entering them on to clinical systems.
- Documenting and recording events and information on appropriate systems.
- Ensuring that all relevant, accurate and up to date client information and records are entered onto appropriate databases and recording systems.
- Working with Team Leaders to ensure the timely collection of monitoring data and producing statistical data as required.
- Providing administrative support including, receiving, sorting and distributing mail via the post and via email, typing of documents e.g. appointment and outcome letters and photocopying/scanning.
- Taking messages and ensuring these reach the appropriate member of staff using agreed procedures.
- Ordering stationary, resources and materials that assist in service delivery.
- Maintaining files as appropriate to meet GDPR and audit requirements.
- Creating an environment where everyone feels respected, valued and treated with dignity.
Essential criteria includes:
- Proven track record of working in administration.
- Experience of using databases.
- Excellent communication skills, both verbal and written.
- Excellent team working skills and ability to work well as part of a diverse and dispersed team.
- Excellent computer skills.
- Autism understanding through learning, research or experience is desirable.
- Microsoft Word, Excel, Access and other appropriate computer programmes.
- Commitment to valuing fair access and diversity.
- The post holder will be required to spend time sitting at a desk at our Coventry Office. There may be a requirement to travel to other CW Mind buildings.
What We Can Offer You:
The following are just some of the benefits that Coventry and Warwickshire Mind offer its employees:
- Working Culture- based on core values of trust, honesty, inclusivity, enabling, effective and an apologetic drive for excellence for children and young people.
- Annual Leave- 25 days plus bank holidays plus an extra day for every two completed holiday years.
- Wellbeing Day -1 day, per holiday year, to be used to take care of your own mental health and wellbeing.
- Life Insurance Policy- Coventry and Warwickshire Mind are covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free).
- Employee Development- Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to CW Mind CPD training and opportunities to access external CPD training.
- Flexible Working- A range of options available for all employees dependant on role and responsibilities.
- Pension- Minimum 5% employee contribution and 3% employer contribution, with an ethical investment policy option.
- Sick Pay- On completion of a 6-month probationary period, Coventry and Warwickshire Mind employees will be eligible to a period of paid sick leave.
Mandatory Questions:
If you are submitting a CV, you MUST include answers to the following questions, these can also be found on our application form:
- Do you have any unspent convictions or conditional cautions? If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed.
- Are there any restrictions regarding your employment in the UK? E.g. do you require a work permit? If yes please provide details.
- Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind? (either as a volunteer, service user or employee If yes please confirm their name and which project they are connected with if known.
- Do you hold a UK driving license?
Closing date: 12 Noon Friday 4th August 2023
Interview Date: TBC
Please note: Only successful applicants will be notified.
We reserve the right to close the application window early and without notice should a suitable number of applications be received.
Coventry and Warwickshire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.
Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer.
