Job summary
Do you have an ability to manage and maintain
accurate records in a fast-paced, confidential environment?
Do you have the skills to use Microsoft office
software to manage correspondence and databases?
Do you have excellent organisational skills
with keen attention to detail?
As an Administrator at Living Well Tameside, youll play a key role in supporting our busy and compassionate mental health service. Youll provide vital day-to-day admin support across our neighbourhood teams in Ashton, Denton, Stalybridge, Hyde, and Glossop.
From managing referrals and maintaining accurate data to preparing reports, taking minutes, and supporting communication, youll help keep things running smoothly so our frontline teams can focus on delivering care.
Hours: This is a part-time role working (22.5 hours a week) in line
with service requirements and agile working arrangements. The working hours are
09:00-17:00 Wednesday, Thursday, and Friday with a 30-minute unpaid break. We
will consider applications from those looking to job share or work part-time
and consider flexible working requests.
Location: A
minimum of one working day based in the Ashton-under-Lyne Tameside office. This
role can be based anywhere across the UK; however, some travel may be required
to our offices in Tameside depending on service requirements.
Main duties of the job
We are looking for a motivated administrator to join Living
Well Tameside.
You will work across five neighbourhoods (Ashton, Denton,
Stalybridge, Hyde, and Glossop), supporting a complex needs mental health
service, alongside a team of Peer Support Coaches, Mental Wellbeing Coaches,
and working in partneship with Psychological Therapists and Senior Mental
Health Practitioners.
The
successful candidate will be highly motivated and have first-class
administation skills and computery literacy.
You
will have the ability to multi-task and organise and prioritise your own
workload. Additional training will be provided.
Living
Well Tameside is a partnership of various oragnisations that was developed
based on lived experience feedback.
The
organisations involved include The Big Life group, Tameside, Oldham &
Glossop Mind, and Pennine Care NHS Foundation Trust.
We
work together to ensure people in Tameside have access to the right
support.
We can provide excellent opportunities for ongoing personal
and professional development through regular supervision and training
opportunities.
We welcome applications from people with personal
experience of mental health problems.
About us
Living Well Tameside is a partnership built on lived experience. We work together The Big Life group, Tameside, Oldham & Glossop Mind, and Pennine Care NHS Foundation Trust to make sure people in Tameside get the right support when they need it most.
Big Life is in the business of changing lives. We fight inequality by working with people and places to create opportunities and inspire change. Whatever service we deliver to help people to change their lives, we do thingsthe Big Life Way.
This post is exempt from the Rehabilitation of Offenders Act 1974 and will be subject to a standard DBS check. CVs will not be accepted.
Big Life strives to be diverse and inclusive- a place where we can all be ourselves. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves to fight inequality and inspire change.
We actively value the lived experiences and expertise of our staff, volunteers and the people who use our service and see the extra value that they bring to our organisation.
Your health and happiness are important to us, so we offer a comprehensive staff wellbeing package.
The Big Life group positively promotes diversity in the workforce.
The Big Life group is committed to safeguarding children and vulnerable adults.
Job description
Job responsibilities
1.
To be the first point of contact for enquiries or
information
2.
To collate, analyse and disseminate data and information
as required
3.
Take accurate minutes for Multi-Disciplinary Meetings
(MDTs) and Daily Huddle Meetings.
4.
Manage new referrals, prepare daily
huddle documents and action outcomes following the huddle.
5.
To ensure information and data is kept updated and
stored securely in line with data protection and confidentiality procedures
6.
To direct communication as necessary, by phone, email or
face to face
7.
To assist with managing the post and main service emails.
8.
To assist with the sending of key documents to GPs and
Primary Care Mental Health Teams
9.
To assist with inputting patient referrals into a Client
Database system and manage referrals and discharges when required
10.
To gather monitoring - and other information from
clients. This may involve completing self-referrals via the telephone or
recording information regarding compliments and complaints.
11. To produce
information, reports or other literature as necessary including meeting
minutes and dissemination to the team
12. To continuously
improve systems and processes to assist with increased efficiency, to save
money and to ensure regular service improvements
13. Complete general
stock orders for day-to-day running of the office
14. To assist and
participate with service promotion events and activities
15. To book rooms for
meetings or manage diaries including electronically
16. To ensure
information and data is kept updated and stored securely in line with data
protection and confidentiality procedures
17. Carry out any other
reasonable administrative or reception duties as required
18. Excel spreadsheet knowledge
19. Waiting list
initiatives
Job description
Job responsibilities
1.
To be the first point of contact for enquiries or
information
2.
To collate, analyse and disseminate data and information
as required
3.
Take accurate minutes for Multi-Disciplinary Meetings
(MDTs) and Daily Huddle Meetings.
4.
Manage new referrals, prepare daily
huddle documents and action outcomes following the huddle.
5.
To ensure information and data is kept updated and
stored securely in line with data protection and confidentiality procedures
6.
To direct communication as necessary, by phone, email or
face to face
7.
To assist with managing the post and main service emails.
8.
To assist with the sending of key documents to GPs and
Primary Care Mental Health Teams
9.
To assist with inputting patient referrals into a Client
Database system and manage referrals and discharges when required
10.
To gather monitoring - and other information from
clients. This may involve completing self-referrals via the telephone or
recording information regarding compliments and complaints.
11. To produce
information, reports or other literature as necessary including meeting
minutes and dissemination to the team
12. To continuously
improve systems and processes to assist with increased efficiency, to save
money and to ensure regular service improvements
13. Complete general
stock orders for day-to-day running of the office
14. To assist and
participate with service promotion events and activities
15. To book rooms for
meetings or manage diaries including electronically
16. To ensure
information and data is kept updated and stored securely in line with data
protection and confidentiality procedures
17. Carry out any other
reasonable administrative or reception duties as required
18. Excel spreadsheet knowledge
19. Waiting list
initiatives
Person Specification
Experience
Essential
- Experience of working in a busy office environment and managing a demanding workload, including computers and phones
- Experience of diary management and dealing with members of the public from different sectors and communities
Desirable
- Experience working in a service that works with clients in Primary Care or a Health Care setting
Personal
Essential
- A desire to work within 3rd sector organisation
- Demonstration of empathy and value to those experiencing Common mental health distress
- Willingness to support colleagues and assist wherever possible
- Personal resilience and flexible attitude in the face of difficulties
Desirable
- Experience and understanding of Mental Health services
Qualifications
Essential
- High level of computer literacy (Word, database
- experience, Outlook email & calendars) demonstrating attention to detail and accuracy
Skills
Essential
- Well developed skills in the ability to communicate effectively orally and / or in writing
- Excellent Team working skills
- Excellent administrative skills: data processing, multi-tasking, telephone manner
- Customer care, including managing compliments and complaints.
- Ability to produce documents to a professional standard, including minutes
- Ability to manage own workload
- Ability to work on own initiative
Knowledge
Desirable
- Knowledge and understanding of Common Mental Health Problems
Person Specification
Experience
Essential
- Experience of working in a busy office environment and managing a demanding workload, including computers and phones
- Experience of diary management and dealing with members of the public from different sectors and communities
Desirable
- Experience working in a service that works with clients in Primary Care or a Health Care setting
Personal
Essential
- A desire to work within 3rd sector organisation
- Demonstration of empathy and value to those experiencing Common mental health distress
- Willingness to support colleagues and assist wherever possible
- Personal resilience and flexible attitude in the face of difficulties
Desirable
- Experience and understanding of Mental Health services
Qualifications
Essential
- High level of computer literacy (Word, database
- experience, Outlook email & calendars) demonstrating attention to detail and accuracy
Skills
Essential
- Well developed skills in the ability to communicate effectively orally and / or in writing
- Excellent Team working skills
- Excellent administrative skills: data processing, multi-tasking, telephone manner
- Customer care, including managing compliments and complaints.
- Ability to produce documents to a professional standard, including minutes
- Ability to manage own workload
- Ability to work on own initiative
Knowledge
Desirable
- Knowledge and understanding of Common Mental Health Problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
