Job responsibilities
Job Summary:
The purpose of the Pharmacy Technician role is to work as part of a multidisciplinary team of healthcare professionals,
based within GP practice, to support the delivery of safe, effective, and
efficient systems for medicines optimisation, repeat prescribing, reducing
medicine waste and maximising patient outcomes.
Key Responsibilities:
Undertake medicines
reconciliation in line with practice protocols and standard operating
procedures to improve the efficiency and effectiveness of repeat prescriptions
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To timely action medication changes in
accordance with Practice Protocols and to update Patients medical records /
prescribing accordingly.
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Provide advice and
information to GPs, staff, outside agencies and patients to support the
improvement of prescribing safety, quality, cost-effectiveness, and the
appropriate use of medicines to get the best outcomes for patients, either
face-to-face or over the telephone
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To support and coach administrative staff
involved in the preparation of repeat prescriptions to ensure that Practice
Polices and Protocols are adhered to.
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To contribute to the development and
implementation of a Medicines Management Policy to support the achievement of
the Practices prescribing Quality and Financial Targets across the cluster
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To contribute to the review and development of
Repeat Prescribing Protocols / Standard Operating Procedures to improve the
efficiency and effectiveness of Repeat Prescribing systems.
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To provide advice to GPs, staff, outside
agencies and patients face-to-face or over the telephone, with regards to
changes to prescribing that support the improvement of prescribing safety, quality,
and cost effectiveness.
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To amend Patients prescribing records in
accordance with Practice Protocols to support safe and cost-effective
prescribing.
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To take a proactive approach to the safe
handling of prescriptions, including assessment of risk and making
recommendations for improvement.
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To contribute to SEAs where medicines
management is a central factor
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To respond to medication queries from Patients
and Staff in a professional manner, referring to the appropriate GP in
accordance with Practice Protocols.
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To advise on the sourcing and safe management
of medicines as appropriate.
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To assist in the control of medicine stocks
within the Practice.
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To liaise with other
agencies/colleagues/patients with regards to current advice where appropriate
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Contribute to the provision of safe
and effective pharmacy projects across the cluster
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Participate in medication audits and
supporting recall
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Assist in the monitoring and
management of prescribing budgets and the preparation of evidence-based
resources and information that support cost-effective prescribing.
Administrative
Support:
Other
duties and responsibilities to be undertaken may include any or all of the
items in the following list:
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Taking responsibility for
contributing to all aspects of the day-to-day management of the working
environment including communication, data accuracy and management, keeping
practice areas tidy and helping to achieve a supportive, positive culture
across the practice team.
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To support and promote a safe working
environment in accordance with Health & Safety and Infection Control
policies.
Duties may be varied from time to time under the direction of
the Partners / Pharmacist/ Manager, dependent on current and evolving Cluster workload,
and staffing levels.
Confidentiality:
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In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriately
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In the performance of the duties outlined in this Job
Description, the post-holder may have access to confidential information
relating to patients and their carers, Practice staff and other healthcare
workers. They may also have access to information relating to the Practice as a
business organisation. All such information from any source is to be regarded
as strictly confidential
-
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the Practice may only be divulged to
authorised persons in accordance with the Practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data
Health
& Safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the Practice Health & Safety
Policy, to include:
-
Using personal security systems within the workplace
according to Practice guidelines
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Identifying the risks
involved in work activities and undertaking such activities in a way that manages those risks
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Making effective use
of training to update knowledge and skills
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Using appropriate infection control procedures, maintaining
work areas in a tidy and safe way and free from hazards
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Reporting potential
risks identified
Equality
and Diversity
The
post-holder will support the equality, diversity and rights of patients, carers,
and colleagues, to include:
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Acting in a way that
recognises the importance of peoples rights, interpreting them in a way that
is consistent with Practice procedures and policies, and current legislation
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Respecting the privacy, dignity, needs and beliefs of
patients, carers, and colleagues
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Behaving in a manner which is welcoming to and of the
individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Personal/Professional
Development:
The
post-holder will participate in any training programme implemented by the organisation
as part of this employment; such training to include:
-
Participation in an annual individual performance review,
including taking responsibility for
maintaining a record of own personal and/or professional development
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Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Quality:
The
post-holder will strive to maintain quality within the organisation, and will:
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Support the Practices within the cluster in providing safe
and efficient repeat prescribing systems that reduce waste, improve efficiency,
and help patients get the most out of the medicines, including developing and
updating relevant SOPS
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Alert other team members to issues of quality and risk
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Perform prescribing audits and support the audit activity of
others
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Assess own performance and take accountability for own
actions, either directly or under supervision
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Contribute to the effectiveness of the team by reflecting on
own and team activities and making suggestions on ways to improve and enhance
the teams performance
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Work effectively with
individuals in other agencies to meet patients needs
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Effectively manage own time, workload, and resources
Communication:
The
post-holder should recognise the importance of effective communication within
the team and will strive to:
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Communicate effectively with other Team Members, associated
Healthcare Agencies / Providers and Organisations
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Communicate effectively with all Service Users (e.g.,
Patients, Carers, Primary/secondary care)
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Recognise peoples needs for alternative methods of
communication and respond accordingly
Contribution to the
Implementation of Services:
The post-holder will:
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Apply Practice/Red Kite policies, standards, and guidance
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Discuss with other members of the team how the policies,
standards and guidelines will affect own work
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Participate in audit where appropriate
Codes of Conduct and
Accountability:
You are expected to comply with relevant codes of conduct and
accountability. At no time should you work at a level outside your own
competence; if you have concerns regarding this please discuss immediately with
your accountable officer you have a responsibility to inform those supervising
your duties.
Postscript:
This is not intended to be a comprehensive description of the
duties of the post. The post holder may be required to undertake other related
duties not specifically mentioned above. Any changes to this role specification
will be made in consultation with the post holder.
