Female* Mental Health Crisis Worker (South Crisis Team)

Job description

Job responsibilities

1.1 JOB ACCOUNTABILITIES

Build trusting and collaborative relationship with the service user

Work closely with carers, families and children and other services directly involved with service users, carers if appropriate.

Carry out role adhering to Mental Health Bristol Partnerships policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities based approach

Co-produce, update, implement and review a crisis plan, relapse prevention and other self-management tools e.g.

Wellness Recovery Action Plan (WRAP), in partnership with services in line with best practise.

Implement the recovery plan and inform any review, working jointly with the Assessment and Recovery Team Recovery Navigator/Care Co-ordinator, in partnership with service users in line with best practice.

Undertake defined interventions to enable the person to meet their daily living skills, physical, mental health, social care and wellbeing needs.

Undertake defined interventions to enable the person to meet their daily living skills, physical, mental health, social care and wellbeing needs.

Coordinate support, refer and liaise effectively with all professionals, agencies and other parties involved in service users support in order to deliver the crisis support package. Work closely with colleagues within the service (including in-patient services) and build strong partnership working with other agencies such as GPs housing agencies, Health and Social Care, Voluntary and Community Service. Support/facilitate service users to access services.

Have up to date safeguarding training and ensure that Safeguarding policies and procedures are fully adhered to and that a Think Family Approach is embedded within working practice.

Enable delivery of the crisis and recovery plans and to enable service users to make informed decisions about their mental wellbeing, maximising their independence and providing advocacy role where appropriate. Build trusting and collaborative relationship with the service user.

Work in a culturally sensitive way for all service users, tailoring service to meet their individual needs, challenging

stigma and discrimination, advocating for person if appropriate, and ensuring up to date community knowledge. Work with a range of needs, LGBT service users, disabled people and with people with a range of backgrounds and ethnicity.

Provide specialist support to women using the service and advice and guidance to other team members regarding womens mental health issues.

Provide specialist support and screening regarding domestic abuse/sexual violence and provide advice and guidance to the team on pathways into DVA and sexual violence services.

Participate actively in supervision and reflective practice. Proactively seek advice and support from colleagues and other agencies as relevant.

Promote and facilitate service user involvement and inclusion within Mental Health Bristol and the community in line with Mental Health Bristol Partnership objectives.

Contribute to project work, development initiatives and implementation of policies and procedures with guidance from Team Manager and Partnership and Recovery Development Managers.

Prioritise own workload to ensure deadlines are met and a quality, responsive service is provided.

Manage, caseload, documentation and time effectively, ensuring up to date, clear and accurate record keeping in line

with MHB policies, making best use of supervision, training and staff development. Ensuring up to date and clear record keeping in line with policies.

Collaborate with other team members to maximise service performance, meet targets and Service Level Agreements

and promote effective communication and teamwork.

Work within rota system including regular evenings and weekend working. This is a 24 hour, 7 days per week service. Bank

holiday working will be required.

Contribute to Recovery College delivery and promote college activities to Service Users, family, carers and enable access.

Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to

positively support the individuals recovery.

Person Specification

Qualifications

Essential

• Numeracy and literacy to Supervisor/Manager level
• The ability to create Word and Excel documents for letters, reports, spreadsheets, graphs

Desirable

• A recognised qualification in a relevant field (for example DipSW, RMN, CPN)
• Psychologically informed practice

Experience

Essential

• Significant experience working with people with mental health needs, or people with complex needs
• Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
• Proven experience of carrying out needs and/or risk assessments and the support planning process
• Experience of working with a number of individuals with competing needs and priorities
• Proven experience of working with victims of domestic abuse and sexual violence

Desirable

• Proven experience of mental health issues and/or services, either as a user, carer or supporter.
• Experience of delivering women only services

Full Driving License

Essential

• * A current, full driving licence and access to an appropriate vehicle is essential

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Missing Link

Address

Petherton Resource Centre

3 Petherton Road

Bristol

BS14 9BP

Employer's website

https://missinglinkhousing.co.uk/ (Opens in a new tab)