Job responsibilities
The Clinical Services
Manager will support the strategic development, oversight and delivery of
clinical services provided by Wandsworth GP Federation through the MCP contract.
The post holder shall work closely with the Head of
Clinical Services & Governance, the Medical Director and
clinical leads, as well as colleagues within the organisation. They will be expected to establish
and maintain strong working relationships with
colleagues in other partner organisations e.g. ICB,
PCNs, community services.
The post holder shall work closely with the Head of
Clinical Services & Governance & the governance team to ensure robust
processes for clinical governance, assurance, controls and risk management are
in place across all clinical services directly provided or contracted by the
organisation.
The post holder shall be an active participant in
collaborative initiatives with other local health & care providers,
promoting patient focused quality care. In particular, the post holder will
support Wandsworth
GP Federation fulfilling the role of
system integrator across primary and community care services in Wandsworth as
the lead provider of the Multi-specialty Community Provider contract (MCP).
They will work with the Head of Clinical Services & Governance and other colleagues
to lead and support an annual workplan for the ICW programme board.
The Post holder will support the Head of Clinical
Services & Governance working with the Director of Finance and the
Contracts and Performance Manager to lead and support relevant clinical service
initiatives, reviews and discussions for contracts held and managed by Wandsworth GP Federation with other providers.
The post holder will ensure robust Infection
Prevention & Control (IPC) within Wandsworth GP Federation.
Principal Duties and Responsibilities
This
is not an exhaustive list; the Clinical Services Manager may be asked to
participate in or lead other activities to support the organisational
objectives.
1.
Service development and Delivery
The Clinical Services Manager will support the
strategic development, oversight and delivery of clinical services directly
provided by Wandsworth
GP Federation or through contracts with
other providers.
The post holder shall:
work with the Head of Clinical Services &
Governance and governance team colleagues to ensure that services are provided
in accordance with relevant systems and processes, including CQC regulation,
and offer high quality and good value for local patients & service
commissioners.
Support the development, delivery and
contracting for Wandsworth GP Federation clinical services, ensuring robust
management systems, clinical governance and controls are in place.
Work with commissioners and other service
partners as required for new clinical service development and transformation
opportunities
Contribute
to Wandsworth GP Federation support of local General Practice.
Support colleagues in the delivery of clinical
services, ensuring service specifications are met and performance standards are
consistently achieved.
Support IPC initiatives across Wandsworth GP
Federation including IPC audits for directly provided services.
Collaborate with colleagues across Wandsworth
GP Federation in the review, development and design and delivery of clinical
services, ensuring services are fit for purpose, evidence based & address
identified health and care needs in the Borough.
In collaboration with the Head of Clinical
Services & Governance & Governance team, ensure that all appropriate
policies and procedures to support effective clinical governance are in place
and performance routinely audited and reviewed.
Build collaborative working relationships with
colleagues across provider organisations in Wandsworth, including the Primary
Care Networks, to jointly identify and progress opportunities for service
development and transformation. Be a responsive colleague in interactions with
partner organisations.
Enable an open and transparent approach to
reporting progress and performance of clinical services across the
organisation. This will include contributing to reports to IGQC and Board on a
regular basis.
2.
Contract Management of Clinical Services
A significant amount
of primary and community care services provided in Wandsworth are delivered
under contracts held and managed by Wandsworth GP Federation, including a range
of primary care enhanced services and the MCP contract.
In this context, the
post holder shall work with contract managers/leads within Wandsworth GP
Federation to:
Support the development and delivery of
high-quality clinical services in Wandsworth.
Contribute to relevant contracting and
performance management meetings, systems and processes with service providers,
offering clinical insights and perspectives on service related matters.
Promote positive and constructive working
relationships with contracted providers, enabling all parties to work for the
common benefit for patients in Wandsworth and greater collaboration between
providers as part of the progression towards integrated care at place level in
the ICS.
3.
Meetings & Forums
The
post holder will:
Attend and contribute to a variety of clinical,
governance and quality meetings. This will include preparing / contributing and
presenting reports as required.
Represent Wandsworth GP Federation at external
meetings and forums as required.
Work with the Head of Clinical Services &
Governance to lead and plan the activity of the Internal Audit Working Group.
Additional
Information
Performance
Review
Wandsworth
GP Federation operates a system of individual performance review/appraisal for
the purpose of agreeing performance objectives and discussing development needs
in line with requirements of service need in the operational plan.
Confidentiality
The
post holder is required not to disclose such information, particularly relating
to patients and staff. All employees are subject to the Data Protection
Act 2018 and must not only maintain strict confidentiality in respect of
patient and staff records, but the accuracy and integrity of the information
contained within. The post holder must not at any time use personal data
held by Wandsworth GP Federation for any unauthorised purpose or disclosure
such as data to a third party.
You
must not make any disclosure to any unauthorised person or use any confidential
information relating to the business affairs of Wandsworth GP Federation,
unless expressly authorised to do so by Battersea Healthcare CIC.
Conflict
of Interest
You
may not without the consent of Wandsworth GP Federation engage in any outside
employment and in accordance with Wandsworth GP Federation Conflict of Interest
Policy you must declare to your manager all private interests, which could
potentially result in personal gain as a consequence of your employment
position in Wandsworth GP Federation Interests that might appear to be in
conflict should also be declared.
Disclosure
and Barring Service (DBS)
It
is a requirement that all roles are risk assessed for eligibility for a DBS
disclosure before any level of check is undertaken. You are required to
report to your line manager any changes to your DBS status after the check has
been undertaken.
Data
Protection Act
The
post holder must at all times respect the confidentiality of information in
line with the requirements of the Data Protection Act (2018) This
includes, if required to do so, obtain, process and/or use information held on
a computer in a fair and lawful way, to hold data only for the specified
registered purposes and to use or disclose data only to authorized persons or
organizations as instructed.
Education
& Training
Personal
continuing professional development is encouraged, and an annual performance
review is in place to discuss CPD and on-going objectives.
Completion
of all on-going statutory and mandatory NHS training is also a given of this
role.
Each
statutory and mandatory training cycle will be explained, self-reporting to HR
will be promoted, and a final report on all training compliancy will culminate
at the final point of your performance review.
Equal
Opportunities
The
postholder is required at all times to carry out responsibilities with due
regard to Wandsworth GP Federation Equal Opportunities Policy and to ensure
that staff receive equal treatment throughout their employment with Wandsworth
GP Federation.
Health
& Safety
As
an employee of Wandsworth GP Federation the postholder has a duty under the
Health and Safety at Work Act 1974, to:
Take
reasonable care of the health and safety of themselves and all other persons
who may be affected by their acts or omissions at work.
Co-operate
with their employer to ensure compliance with Health and Safety legislation and
the Health and Safety policies and procedures of the treatment centre, not
intentionally or recklessly interfere with, or misuse, anything provided in the
interests of health, safety, or welfare, in pursuance of any of the relevant
statutory provisions.
Risk
Assessment
All
members of staff have a responsibility to report all clinical and non-clinical
accidents or incidents promptly and when requested to, co-operate with any
investigation undertaken.
This
list of duties and responsibilities is
not exhaustive and the post holder may be required to undertake other
relevant and appropriate duties as reasonably required.
