IT & Digital Trainer Primary Care

Job description

Job responsibilities

Wandsworth GP Federation

The Wandsworth GP Federation is a GP practice-owned community interest company established to support and develop local general practice and to provide quality healthcare for all the people of Wandsworth.We have a track record of providing patient focused healthcare services, while working to improve the capability of the Wandsworth healthcare system to provide better services for its patients.

The Wandsworth GP Federation is the lead provider for the Multi-specialty Community Provider (MCP) in Wandsworth, integrating primary and community health & care services in the borough.

The Wandsworth GP Federation has built collaborative working relationships with the 9 local Wandsworth Primary Care Networks, operating as Primary Care Wandsworth, to ensure a strong voice and influence for primary care in the further development of place arrangements as part of the South-West London Integrated Care System (ICS). The Wandsworth GP Federation is also a founder member of the South-West London Primary Care Provider Alliance, a strategic collaboration of the 6 GP Federations within the Southwest London ICS area.

Job Summary

We have an exciting opportunity to work with Wandsworth GP practices and primary care networks employed by the Wandsworth GP Federation as a Primary Care IT and Digital Trainer.

The Primary Care IT and Digital Trainer will be responsible for supporting primary care workforce colleagues upskilling to maximise their knowledge in the use of IT tools within EMIS and other primary care platforms that are used.

The post holder will

Act as a support as well as provide training to practice teams promoting and training them in the use of clinical systems and platforms used as well as training in digital products.

Provide training on a 1-1 basis, at practice or PCN level as required and based on training needs analysis.

Act as a trouble-shooter for digital products issues and problems at practice and PCN level. Identify areas for system exploitation and support at scale rollouts of these.

Support the delivery of projects and work packages to meet business needs and deliver agreed benefits by effectively utilising the necessary resources and skills.

Be responsible for building effective working relationships with Primary Care colleagues and other stakeholders to influence training engagement delivery.

The role will require an agile work approach with good problem-solving skills, working collaboratively with the PCNs and GP practices across Wandsworth and the Wandsworth GP Federation.

The Primary Care IT and Digital Trainer will:

Co-ordinate the use of GP clinical systems and digital technologies within primary care, in order to support improvements to the health of the local population and to support the general management of patients and practices. This will involve supporting neighbourhoods, standardising data recording, and working processes as well as facilitating training and behaviour change with regards to Information Management and Technology within the neighbourhoods.

Identify and support provision of EMIS training to help further develop the primary care workforce, e.g. building searches and running reports.

Identify and support training in other practice-based platforms that are used such as workflow management packages.

Support and give guidance to practices regarding practice websites using NHS guidance to improve usability and accessibility across all sites.

Support practices and staff to effectively use existing and new technology systems and products to enable ongoing improvement.

Work alongside the PCN Digital lead for Primary Care Wandsworth.

Service Development and Delivery

Support training for new approved IT/Digital projects not limited to Primary Care, working with other Wandsworth GP Federation colleagues such as finance, governance, BI.

Supporting any digital projects which are being delivered by the Wandsworth GP Federation for Primary Care as and when required.

Quality

Understanding of quality improvement, process development and improvement; automation and facilitate the implementation of agreed solutions at scale across practices and PCNs.

Finance

Identify any potential areas of improvement in relation to service value for money and savings for practices.

Additional Information

Performance Review

Wandsworth GP Federation operates a system of individual performance review/appraisal for the purpose of agreeing performance objectives and discussing development needs in line with requirements of service need in the operational plan.

Confidentiality

The post holder is required not to disclose such information, particularly relating to patients and staff. All employees are subject to the Data Protection Act 2018 and must not only maintain strict confidentiality in respect of patient and staff records, but the accuracy and integrity of the information contained within. The post holder must not at any time use personal data held by Wandsworth GP Federation for any unauthorised purpose or disclosure such as data to a third party.

You must not make any disclosure to any unauthorised person or use any confidential information relating to the business affairs of Wandsworth GP Federation, unless expressly authorised to do so by Wandsworth GP Federation.

Conflict of Interest

You may not without the consent of Wandsworth GP Federation engage in any outside employment and in accordance with Wandsworth GP Federation Conflict of Interest Policy you must declare to your manager all private interests, which could potentially result in personal gain as a consequence of your employment position in Wandsworth GP Federation Interests that might appear to be in conflict should also be declared.

Disclosure and Barring Service (DBS)

It is a requirement that all roles are risk assessed for eligibility for a DBS disclosure before any level of check is undertaken. You are required to report to your line manager any changes to your DBS status after the check has been undertaken.

Data Protection Act

The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act (2018) This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorized persons or organizations as instructed.

Education & Training

Personal continuing professional development is encouraged, and an annual performance review is in place to discuss CPD and on-going objectives.

Completion of all on-going statutory and mandatory NHS training is also a given of this role.

Each statutory and mandatory training cycle will be explained, self-reporting to HR will be promoted, and a final report on all training compliancy will culminate at the final point of your performance review.

Equal Opportunities

The postholder is required at all times to carry out responsibilities with due regard to Wandsworth GP Federation Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with Wandsworth GP Federation.

Health & Safety

As an employee of Wandsworth GP Federation, the postholder has a duty under the Health and Safety at Work Act 1974, to:

Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.

Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the treatment centre, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.

Risk Assessment

All members of staff have a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to, co-operate with any investigation undertaken.

This list of duties and responsibilities is by not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.

Person Specification

Skills & Abilities

Essential

• Advanced understanding of EMIS and its functions , able to provide training as required.
• Ability to prepare and produce concise communications or dissemination to a broad range of stakeholders as required
• Ability to work collaboratively with senior colleagues.
• Skilled in time management and prioritising workload.
• Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required
• Excellent working knowledge of Microsoft Office, Healthcare software packages and excellent data processing skills to analyse complex data.

Desirable

• Working experience of AccuRx

Attributes

Essential

• Self-motivated with a proactive approach to problem solving and can do attitude. Have the ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
• Adaptability, flexibility, and ability to cope with change.
• Professional calm and efficient manner.
• Highly organised approach and ability to prioritise own work in order to meet strict deadlines and targets.
• Excellent interpersonal skills with ability to work closely and effectively with staff at all levels within the organisation.
• Ability to work autonomously and as part of a team and work flexibly to provide support to other departments and teams and within a matrix working environment.
• Ability to work effectively under pressure and managing competing and conflicting priorities.
• A good team player who has the ability to support others.

Qualifications

Essential

• Educated to degree level or equivalent.

Experience

Essential

• Experience of working in general practice with a good knowledge of general practice systems, processes, and procedures.
• Experience of using high level IT functionality (clinical systems and technologies, EPR systems, Websites and On-Line Consultation Tools)
• Experience of user support, recording, assessing and responding to user queries, and providing resolutions to problems and referring for follow-up training/advice and guidance if appropriate.
• Proven track record of working part of a team
• Experience of working under pressure particularly with end-users at all levels of seniority
• Evidence of excellent customer services and approach to service delivery Knowledge of GP clinical information systems (practice IT system, Online Consultations) and clinical coding
• Experience of training adults
• Experience of leading group or one-to-one training sessions
• Experience of managing complex queries, logging, answering and resolving in a timely, respectful manner, escalating when appropriate
• Experience of successfully operating in a politically sensitive environment

Knowledge and Understanding

Essential

• Current knowledge of the changing Healthcare landscape local and national.
• Have excellent understanding of the Primary Care IT and Digital landscape and sharing best practice across other primary care digital transformation teams.
• Have an understanding of the benefits and limitations of automation and AI, both in the general sense, and in particular reference to healthcare and primary care digital systems.
• Knowledge of the BI and digital transformation initiatives and opportunities within healthcare.
• Knowledge of GMS contract and Qualities and Outcomes Framework.
• Understanding of Data Protection Act and GDPR
• Implementation of process change within a primary care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wandsworth GP Federation

Address

Mayfield Surgery

246 Roehampton Lane

London

SW15 4AA

Employer's website

https://wandsgpfed.co.uk/ (Opens in a new tab)