Job summary
Do you have the drive to deliver high quality governance
processes, an interest in ensuring patient services are being delivered in a safe and
effective way, an eye for detail, strong organisational skills and the ability to
support others to achieve the same aims? If so, we would like to hear from you.
We are looking for a Governance Manager to support our
organisation with quality, assurance, and compliance work across all aspects of
the business. Ensuring that there is strong evidence to support this and that
good governance threads through all that we do.
You will work closely with, and report to, the Head of
Clinical Services & Governance and the Medical Director to direct, advise
and provide support to the organization relating to governance requirements.
The post holder will lead areas of governance as well as supporting other staff
to carry out related activity e.g. audit, risk management, incidents and
complaints management etc.
Main duties of the job
Support management teams to ensure structures & systems
in place to demonstrate compliance and assurance, meeting the standards of
relevant statutory regulations.
Support service leads to ensure & demonstrate regulatory
compliance and prepare for external inspections.
Oversee, participate in and report on audit program.
Oversee quality assurance systems, identifying, analysing
& reporting on trends, themes & improvement initiatives.
Oversee, participate in and report on risk management,
supporting risk owners to maintain robust risk registers & mitigation
plans.
Provide specialist advice on governance policies and
procedures.
Promote a patient safety culture, ensuring effective systems
to investigate & report serious incidents.
Provide advice & support to manage complaints, Act as a
point of contact for service users and their families / carers.
Preparation of agendas for governance meetings.
Create robust reports to demonstrate quality, assurance and
compliance across the organisation.
Support quality improvement initiatives.
Embed good governance, providing appropriate training &
updates to staff, building strong working relationships to facilitating good
practice.
Maintain own skills in quality, governance, audit and risk
management.
About us
Battersea Healthcare is a GP practice-owned community
interest company and social enterprise set up to provide quality healthcare for
all the people of Wandsworth. We have a record of providing patient focused
healthcare services, while working to improve the capability of the Wandsworth
healthcare system to provide better services for its patients.
Job description
Job responsibilities
Please see the attached Job Description for use when providing your covering letter with your CV.
Thank you
Job description
Job responsibilities
Please see the attached Job Description for use when providing your covering letter with your CV.
Thank you
Person Specification
Qualifications
Essential
- Educated to degree level or evidence of equivalent experience.
Desirable
Experience
Essential
- Community or Primary Care experience in a similar role maintaining a broad governance knowledge.
- Good understanding and practical application of the Care Quality Commission systems and processes
- Managing risks and reporting systems and structures
- Quality assurance and improvement work including complaints management, audit, developing action plans.
- Drafting briefing papers, reports and correspondence
- Demonstrable ability to work and develop using own initiative and under minimal supervision
Desirable
- Successful track record of dealing effectively with corporate governance Experience of multi-organisational service delivery
Skills & Knowledge
Essential
- Evidence of relevant continued professional development.
- IT skills including good working knowledge of Microsoft office applications.
- Ability to communicate effectively with a wide range of internal and external stakeholders.
- Attention to detail,
- Ability to collate and analyse data and other evidence sources.
- Setting up and implementing effective internal processes to support governance and quality work.
- Good knowledge of managing Serious Incidents and Significant Events and the requirements needed to effectively investigate.
- Able to develop and oversee a range of appropriate quality assurance tools and demonstrate knowledge of underpinning requirements e.g. QAF, incident registers, audit tools etc.
- Ability to draft and oversee review of high quality and concise clinical and non-clinical policies.
- Ability to prepare and produce concise, informative communications for dissemination to a broad audience including colleagues, external partners, senior stakeholders, service users as required to a high standard.
- Ability to create and give presentations to a varied audience including internal and external stakeholders.
- Ability to promote and encourage governance and quality assurance across the organisation.
Desirable
Other
Essential
- Committed to the provision of quality services.
- Able to work and motivate self independently as well as being an effective team member.
- A flexible, positive attitude to performing a wide range of duties.
- Willing to develop/learn in the role.
- Fit to undertake the duties of the post.
- Ability to be flexible with regard to working hours
Person Specification
Qualifications
Essential
- Educated to degree level or evidence of equivalent experience.
Desirable
Experience
Essential
- Community or Primary Care experience in a similar role maintaining a broad governance knowledge.
- Good understanding and practical application of the Care Quality Commission systems and processes
- Managing risks and reporting systems and structures
- Quality assurance and improvement work including complaints management, audit, developing action plans.
- Drafting briefing papers, reports and correspondence
- Demonstrable ability to work and develop using own initiative and under minimal supervision
Desirable
- Successful track record of dealing effectively with corporate governance Experience of multi-organisational service delivery
Skills & Knowledge
Essential
- Evidence of relevant continued professional development.
- IT skills including good working knowledge of Microsoft office applications.
- Ability to communicate effectively with a wide range of internal and external stakeholders.
- Attention to detail,
- Ability to collate and analyse data and other evidence sources.
- Setting up and implementing effective internal processes to support governance and quality work.
- Good knowledge of managing Serious Incidents and Significant Events and the requirements needed to effectively investigate.
- Able to develop and oversee a range of appropriate quality assurance tools and demonstrate knowledge of underpinning requirements e.g. QAF, incident registers, audit tools etc.
- Ability to draft and oversee review of high quality and concise clinical and non-clinical policies.
- Ability to prepare and produce concise, informative communications for dissemination to a broad audience including colleagues, external partners, senior stakeholders, service users as required to a high standard.
- Ability to create and give presentations to a varied audience including internal and external stakeholders.
- Ability to promote and encourage governance and quality assurance across the organisation.
Desirable
Other
Essential
- Committed to the provision of quality services.
- Able to work and motivate self independently as well as being an effective team member.
- A flexible, positive attitude to performing a wide range of duties.
- Willing to develop/learn in the role.
- Fit to undertake the duties of the post.
- Ability to be flexible with regard to working hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
