Hospice Liaison Nurse

Job responsibilities

MAIN DUTIES & RESPONSIBILITIES:

• Act as a point of contact and work in collaboration with patients, families, carers and other health and social care professionals
• To ensure a timely and appropriate response, prioritising own workload, in accordance with the needs of patients, families and carers.
• Undertake holistic assessments for patients and families, regardless of care setting.
• Support early intervention from hospice services, inclusive of appropriate and efficient discharge and admission to and from the Hospice.
• Engage in sensitive communication with patients and families enabling them to express their personal preferences and hopes, alleviating their fears and anxieties and supporting them to manage their expectations.
• Communicate with people clearly in a manner and at a level and pace appropriate to their abilities, preferences and beliefs, treating everybody as equals and with respect.
• Support patients and families to make informed decisions about accessing hospice services by provision of information. To signpost appropriately to appropriate hospices services and other external providers to meet the needs and wishes of patients and families.
• Act autonomously and demonstrate a high level of decision making in accordance with the needs and wishes of patients and families.
• Maintain current and confidential patient records utilising electronic systems in line with Bury Hospice policies and Nursing and Midwifery Council guidance.
• Attendance at daily Microsoft Teams Meetings alongside other hospices services and external members of the multi-disciplinary team across the locality.
• Attendance at key forums to promote hospice services and maintain effective working relationships.
• Attend regular team meetings and support other colleagues as needed.
• Contribute to the ongoing development and review of services in conjunction with the Clinical Leads team, by engaging in clinical audit, data collection and evaluation of the service.
• Act as a professional role model at all times for patients, families, carers, staff, students and volunteers.
• Work within the scope of the Bury Hospice Working Alone Policy & Procedure

ORGANISATIONAL RESPONSIBILITIES

• To adhere to all Bury Hospice standards, policies and procedures.
• To take responsibility for own personal learning and development, and to support the learning and development of others and the organisation as a whole; a commitment to completing all training required and refreshing training as appropriate.
• To conduct all work in a manner reflective of the organisational values and behaviours.
• To comply with General Data Protection Regulation (GDPR); an understanding of and commitment to the appropriate handling of all confidential data
• To raise and escalate any safeguarding concerns appropriately and in accordance with Bury Hospice’s Safeguarding Policy
• To implement Bury Hospice’s Health & Safety policy, ensuring all duties are carried out using safe and appropriate working practices in adherence with statutory regulations and guidelines
• To promote awareness of, and respect for, equality and diversity in accordance with Bury Hospice policies and procedures
• To follow Hospice processes in relation to incident reporting with the understanding that this enables continual learning and improvement across all operations
• To protect service users, visitors, employees and volunteers by observing Infection Prevention and Control policies and procedures
• To embrace the organisational culture of volunteering and to understand the responsibilities of all employees in relation to role managing volunteers
• To organise your own work and to ensure that it is accurate, meeting all quality targets and required deadlines

This job description is not exhaustive and serves only to highlight the main requirements of the role. The line manager may stipulate other reasonable requirements; the job description will be reviewed regularly and may be subject to change.

Qualifications

Essential

• NMC Registration Level 1.
• Educated to degree level or equivalent experience or working towards this.

Desirable

• Diploma in Palliative Care/recognised post registration palliative care qualification.
• Preparation for mentorship module or equivalent teaching qualification.

Experience

Essential

• Relevant post-registration experience.
• Recent nursing experience in a hospice and/or palliative care setting.
• Experience in community caseload management.
• Evidence of understanding and insight into current issues in nursing and palliative and end of life care..
• Demonstrate knowledge of evidence based practice.
• Evidence of own personal development.
• Ability to communicate sensitively and diplomatically with a wide variety of people including patients, families and health care professionals.
• Ability to conduct holistic assessment, plan care and evaluate accordingly.
• An understanding of the General Data Protection Regulation and the importance of confidentiality.
• An understanding of the meaning of and responsibility for Safeguarding.
• Good knowledge and understanding of Clinical Governance.

Desirable

• Experience of working in secondary care.

Personal Attributes & Qualities

Essential

• Flexible and responsive to change and the needs of the service in a positive manner.
• Ability to teach/educate to staff of all levels.
• Ability to work in a complex environment and demonstrate coping mechanisms.
• Ability to work independently and within a team.
• Ability to prioritise workload.
• Good IT Skills, fully conversant with Microsoft Office.
• Excellent record keeping skills.
• Ability to manage risk effectively.
• Commitment to quality and professional standards.
• Ability to act as an advocate and represent the organisations work and values.

Any other requirements

Essential

• All employees have a duty and responsibility to protect and safeguard children and vulnerable Adults. They must therefore be aware of child protection procedure and who to contact within the Hospice for further help and guidance..
• Required to work flexibly as per nursing rota/attend training and events as required.
• Appointments require appropriate DBS clearance.
• Experience of lone working.
• Full clean and current driving licence required.
• Compliance with the COVID vaccination programme (unless exemption applies).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).