GP Clinical Governance Lead

Newcastle General Practice Services Ltd

This job is now closed

Job summary

Newcastle GP Services (NGPS) is an ambitious and innovative membership organisation, providing support to 27 GP Practices across Newcastle. A small, friendly and professional team based in Gosforth, we deliver a range of services, including GP cover across Urgent Treatment Centres, mobile outreach clinics, Enhanced Access, managing a primary care staff bank, as well as providing financial and administrative assistance to five of the seven Primary Care Networks (PCNs) in the city. Our mission is to ensure that the voice of Newcastle Primary Care is heard, and that we work on behalf of our members to deliver services at the right scale.

As a member of our team, you will be provided support to ensure you are able to deliver your responsibilities to the best of your capability as well as be provided opportunities for development by welcoming ideas for service improvement.

The UTCs (Urgent Treatment Centres) are run as a Newcastle Alliance with NGPS, NUTH, NEAS and Totally. NGPS are responsible for providing GP cover into Molineux Street, Ponteland Road and Westgate Road UTC (currently running from Molineux Street).

Main duties of the job

The Clinical Governance Lead will provide support to the Urgent Care Service. This role will contribute to robust governance arrangements within the organisation to ensure our GPs working in the local Urgent Care Service are performing their role according to what is required to deliver a safe and efficient service and ensure the organisation is delivering a GP workforce that helps them work to meet contractual requirements. The postholder will enhance the quality of services and support future service development, including the following duties:

Annual notes audit and review
Overview of performance management of GPs
Provide supervision and professional oversight of the work of all clinicians in the UTC
Oversight of the recruitment/interviewing processes
Dealing with clinical complaints
Liaising with locums to resolve issues
Attending meetings with NuTH
Supporting Urgent Care Service Delivery Manager with the above
Be proactive in the planning of any new service
Attend meetings with Urgent Care stakeholders
To research examples of good practice and innovation in relation to urgent care, recommending if and how these can be applied by NGPS GPs
To coordinate activity relating to risk management of GPs working in Urgent Care Services organisation.
Development and delivery of training for bank GPs

About us

Newcastle GP Services (NGPS) is the GP federation for Newcastle-upon-Tyne. We are a member organisation for 27 out of the 28 general practices in Newcastle. Our role is to support them to provide excellent clinical care and a positive patient experience.

We are a skilled team of non-clinicians and clinicians with significant experience working in healthcare. We help practices work at scale across Newcastle, providing targeted and effective patient care and innovative methods of working to improve quality and efficiency.

You can find out more about NGPS and the services we offer on our website here: https://newcastle-gp-services.co.uk

Date posted

28 January 2025

Pay scheme

Other

Salary

£11,741.62 a session (per annum, 2 sessions per week)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

B0084-25-0009

Job locations

The Grainger Suite, Dobson House

Gosforth

Newcastle upon Tyne

Tyne & Wear

NE3 3PF

Health Centre

169 Ponteland Road

Cowgate

Newcastle Upon Tyne

NE5 3AE

Molineux Street Medical Centre

Molineux Street

Newcastle Upon Tyne

NE6 1SG

Royal Victoria Infirmary

Queen Victoria Road

Newcastle Upon Tyne

NE1 4LP

Job description

Job responsibilities

Lead on NGPS's quality and clinical arrangements safety and risk management for NGPS GPs working in Urgent Care settings.

Monitor and coordinate the investigation of adverse events occurring within Urgent Care settings for NGPS.

Promote an open and fair culture for GPs to ensure that incident reporting is encouraged, and lessons are learnt, focusing on corrective solutions.

Do clinical audits and promote evidence-based best practice for GPs.

Assist in the dissemination of patient safety related information through the monthly newsletter to GPs.

Support and advise the Urgent Care Service Delivery Manager on recruitment, interviewing and setting compliance standards for GPs.

To help set high expectations and standards for NGPS GPs to work towards striving to ensure that patients receiving care from an NGPS service can expect a high quality and safe experience.

Work with the Urgent Care Service Delivery Manager to manage complaints, incidents, serious incidents and quality and safety, and embed learning across the service.

Support external relationships with the Lead Clinical Director, including ICB, CQC, NuTH and any other collaborations with other organisations.

Support Lead Clinical Director and Head of Clinical Services with relevant external insurance companies to manage litigations across GP related clinical areas.

Work with NuTH to oversee Health and Safety compliance for GPs.

Support the Urgent Care Service Delivery Manager to capture relevant content for the monthly newsletter to GPs, as well as disseminate new clinic processes and patient safety related information in a timely manner.

Supporting the Lead Clinical Director with risk management and reporting to the Board.

Proactively support service leads in identifying governance training needs for NGPS GPs.

Be a Freedom to Speak up Champion, raising awareness about the importance of speaking up, listening up, supporting staff to raise concerns at the earliest opportunity.

Responsible for ensuring timely notification of incidents to the organisations quality and governance team so that they can be reported to statutory bodies within statutory timescales.

Collaborate on NGPS's patient experience arrangements and strengthen GP duties across all Urgent Care sites to ensure that the patients experience is at the heart of service delivery and development.