Social Prescriber (Refugee and Asylum Seeker)

Job description

Job responsibilities

Accept referrals from various teams around the city to help support RAS in need for social, practical, and ongoing support.

Support RAS to access appropriate local services; this requires awareness and knowledge of services/providers, how to refer and direct people toward them. This may include working with RAS directly with face-to-face time, with a case management approach.

Work with RAS in a person-centred way, as well as with other staff across all relevant services and sectors to help facilitate and link the person to the right service for them.

Make basic need assessments and/or follow up and make sure care plans are fulfilled. At times, more detailed needs and/or risk assessments may be required with developments/adjustments to care plans.

Work independently and as part of a team to support clinicians to provide timely best care and support to RAS.

Collaborate with partners, organisations, and community groups to help integrate patients into the community.

The post holder will create and maintain a database of local services to ensure the correct referral pathways are fulfilled.

Hold and manage a caseload, actively engaging with patients and tracking outcomes.

Maintain accurate records and timely reporting. This is essential to achieve the outcome measurements set out in the health inequalities grant.

Health and wellbeing promotion; supporting and enabling healthier behaviours and self-care, taking time to look at all elements of RAS lifestyle (e.g., sleep cycle, diet, social networks), not just the obvious fore fronting problems.

Work to build a close professional relationship with a range of service providers, promoting open communication and effective team working across services that will be integral to the support of the RAS community i.e. WERS, City of Sanctuary etc.

Attend appropriate networking events to learn more about service providers in the city and develop connections with other organisations who may be able to help support RAS.

Work in a variety of settings as and when required, which may include the refugee hotel/residence, community settings and NGPS Office. Be able to do so safely and appropriately according to NGPS policy and procedure.

Apply problem solving skills to help create solutions with the RAS that work to support them as an individual.

Set realistic and appropriate goals for length of time supporting patients. Communicate this with patients to set clear boundaries.

Follow theory and principles of person-centred care, strength-based practice and patient focussed work as well as health and social policy.

Support with delivery of projects, programmes and service improvement where required.

Person Specification

Qualifications

Essential

• Educated to GCSE Grade C or above or equivalent experience, with evidence of effective numeracy and literacy skills.
• Competent in Microsoft office applications and outlook email.
• Evidence of a commitment to continuing professional development.

Desirable

• Counselling qualifications
• Mental health first aid
• Social Prescribing Accreditation
• Adult safeguarding
• Cultural competency training

Skills

Essential

• Excellent written and verbal communication skills with a proven ability to communicate with impact.
• Ability to work flexibly into whichever working location is deemed most appropriate.
• Excellent time management and organisational skills.
• Ability to network and build collaborative relationships with other service providers.
• IT and computer literate, including Microsoft office applications.
• Ability to use initiative and judgement.
• Ability to keep accurate and timely records from which funders can measure service outcomes.
• A solutions focused approach to problem solving when it comes to person centred care.
• Ability to look after your own mental health and wellbeing while dealing with complex patients and ask for help and support from your line manager when you need it.

Experience

Essential

• Experience of working with a range of service users from diverse backgrounds.
• Experience of delivering support in a person-centred way to service users by asking 'what matters most' to them.
• Experience of successful communication with service users to deliver clear messages and support.
• Experience of handling confidential information and an up-to-date knowledge of Data Protection legislation.
• Experience of working independently and self-managing a complex caseload, while also being able engage well with a team.
• Experience of networking with other service providers and sharing knowledge and skills city wide.
• Previous experience in Social Prescribing or health/social care services.

Desirable

• Previous experience working with vulnerable adults
• Previous experience working with RAS

Qualities

Essential

• Personable, approachable, and non-judgemental.
• Empathetic, patient, supportive and caring.
• Determined and motivated to support patients' wellbeing.
• Passionate about tackling health inequalities and supporting Newcastle residents.
• Clear and concise in communication with patients.
• Trustworthy, reliable and professional.
• Hardworking and disciplined.
• Commitment to continuous performance improvement.
• Self-motivated and confident able to work with minimal direction.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newcastle General Practice Services Ltd

Address

The Grainger Suite, Dobson House

Gosforth

Newcastle upon Tyne

Tyne & Wear

NE3 3PF

Employer's website

https://www.newcastle-gp-services.co.uk (Opens in a new tab)