Primary Care Network Workforce Transformation Lead

Newcastle General Practice Services Ltd

The closing date is 18 June 2021

Job overview

This exciting new role will lead on the design of a PCN Workforce Development Strategy and will deliver a programme of work to deliver this strategy aligned to the wider workforce transformation priority programmes and national agendas (e.g. NHS England and Improvement and Health Education England).

We are looking for a talented leader who is motivated by the opportunity to make a difference to the health and experience of the communities that we serve by developing a new service at NGPS.

Experience of designing and implementing workforce change is essential, we need someone who can operate at a strategic level developing and presenting plans to the Board but also someone not afraid to implement innovative education, training, leadership & workforce transformation initiatives. We have a budget to create a team to support this role and would work with the successful candidate to design the team they need.

Main duties of the job

Working closely with the Clinical Directors, this post will shape and implement a new service for our membership.

Acting as a single point of contact for the Workforce Lead in Newcastle Gateshead CCG and the North Integrated Care Partnership Primary Care Training Hub regarding Primary Care Workforce matters.

Leading a review of existing workforce establishment, challenges and examples of best practice for all PCNs in Newcastle, identifying key themes and developing a meaningful transformation strategy to address these themes.

Provide leadership, effective programme/ project management and delivery of this workforce transformation across multi-professional groups and stakeholders, ensuring that all projects are underpinned by effective project planning, communication and engagement, monitoring and evaluation, risk management and escalation processes.

About us

Newcastle GP Services is an ambitious and innovative organisation that provides support for our membership of 28 GP Practices and 7 Primary Care Networks (PCNs) across Newcastle city centre. Based in Gosforth, we deliver a range of services and are growing our welcoming team to accommodate the rapid expansion of PCNs. We serve our members by delivering services at scale across the City.

Job description

Job responsibilities

Context of the role

99% of GP Practices in England have joined a Primary Care Network as initiated in the document Investment and evolution: A five-year framework for GP contract reform to implement The NHS Long Term Plan. In Newcastle, 7 Networks exist and Newcastle GP Services is connecting and cooperating with all Networks with the following ambitions:

To release Network leaders from the administrative burden associated with the change so they can focus on innovation and strategy.

To prevent duplication of effort across the City.

To foster a deep sense of trust between the Networks and the Fed and deliver John Lewis style service.

Principal Responsibilities

Act as the primary care workforce strategic lead at key local and regional strategic/ governance meetings/forums where appropriate and single point of contact for stakeholders regarding workforce issues.

Understand, capturing national context, local workforce challenges and design a program of work targeting these challenges. This work should include innovative education, training, leadership & workforce transformation initiatives for all our Primary Care Workforce.

Sourcing and organisation of training and educational programmes using CPD funding

Build a team to deliver this program of work, line manage, support and develop this team. This program of work will include:

o Embedding new roles in PCN teams

o Sourcing and organizing training and educational programs

o Designing and implementing career pathways for current staff, highlighting staff ready for progression.

o Placement/training opportunities with reciprocal arrangements with other care settings

o Recruitment, retention and development of GPs

o Clinical supervision programs.

Report progress to Clinical Director Board (and any other appropriate forums) on a monthly basis by preparing and deliver verbal, written and presentational reports and strategies of a high standard.

Develop and maintain constructive relationships with a broad range of internal and external stakeholders


In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients, their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.

All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Report potential risks identified

Equality and diversity

Identify patterns of discrimination, act to overcome this, and promote diversity and quality of opportunity

Enable others to promote equality and diversity in a non-discriminatory culture

Support people who need assistance in exercising their rights

Monitor and evaluate adherence to local chaperoning policies

Act as a role model in good practice relating to equality and diversity

Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care

Personal & Professional Development

The post-holder will participate in any training programme implemented by NGPS as part of this employment, such training to include:

Participation in regular, individual performance reviews, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance

Demonstrating skills and activities to others who are undertaking similar work and maintain a personal record of personal development

Sharing knowledge and good practice from outside learning within the wider team

Ensure own personal development through reflection and feedback from partners / colleagues.

Manage own time effectively, plan and meet personal and practice targets.


The post-holder will strive to maintain quality within NGPS, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources


The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Ensure all staff and doctors are kept informed on all policy change

This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may be reasonably be requested by NGPS.

We would like the successful candidate to tell us what hours they wish to work. The budget is for a full time role but we are also open to proposals regarding flexible working.

Please look at our website for more information about us or an informal discussion please contact Rebecca Haynes on

Person Specification



  • The ability & willingness to travel to meetings and courses



  • Personable and approachable
  • Self-motivated and confident
  • Adaptable and innovative
  • Enthusiasm, with energy and drive
  • Gains respect by example, fairness. Integrity & leadership
  • Trustworthy, honest, reliable, caring and sympathetic
  • Proactive strategic thinking with a clear vision
  • Confidential and conscientious
  • Hard working, reliable and resourceful
  • Willing to work flexible hours as necessary
  • Considered, steady approach
  • Diplomacy



  • A solutions focused approach to problem solving
  • Excellent communication (oral and written) and inter-personal skills
  • Approachable with the ability to listen and empathise
  • Delegation and empowerment of staff
  • High level of appropriate IT skills
  • Proven leadership skills, including excellent people management skills
  • Negotiating and managing conflict
  • Able to manage change and cope with pressure
  • Effective networker and facilitator
  • Motivational
  • Organisational skills
  • The ability to collaborate and develop warm relationships
  • Ability to facilitate/lead workshops to large groups of staff
  • Excellent IT skills: including utilisation of Microsoft packages e.g. Word, Outlook, PowerPoint, MS Teams, Excel
  • Comfortable dealing with financial processes and involvement in budget setting.
  • Accepts responsibility and accountability for own work and can define the responsibilities of others


  • Leadership Development programme/qualification



  • Demonstrable experience of leading complex change management programmes
  • Experience of cross organisational/system working
  • Experience of operating at senior manager level, as named lead on specific pieces of work
  • Demonstrable project/programme management skills and experience
  • Evidence of leading and building staff teams/ line management


  • Experience of leading health/social care workforce development projects
  • Experience of Primary Care



  • Evidence of a sound education to Degree level certification or equivalent experience
  • Evidence of a commitment to continuing professional development


  • Relevant management, HR or finance qualification
  • PRINCE 2 qualifies (or equivalent)

Employer details

Employer name

Newcastle General Practice Services Ltd


The Grainger Suite, Dobson House


Newcastle upon Tyne

Tyne & Wear


Employer's website

Date posted

27 May 2021

Pay scheme

Agenda for change


Band 8a






23 months

Working pattern

Flexible working

Reference number


Job locations

The Grainger Suite, Dobson House


Newcastle upon Tyne

Tyne & Wear


For help with your application, contact:

Rebecca Haynes

If there's technical issues with the website, contact:



0300 330 1013

Outside UK:

+44 300 330 1013

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