Job responsibilities
Service Management
·
Provide assurance to the Head of Operations of excellent
service delivery.
·
Work with localities to oversee the day-to-day
management and smooth running of the programmes.
·
Liaise with Primary Care Networks (PCNs), practices,
commissioners and other key stakeholders to ensure the service is delivered in
accordance with the service specifications.
·
Be the point of contact for all locality leads.
·
Provide support for IT systems and technology
solutions.
·
Undertake
any other duties at the request of the line manager which are commensurate with
the role, including project work.
Quality and
Governance
·
Implement existing and new policies and directives
as required.
·
Report and monitor risks and incidents.
·
Coordinate service and staff feedback.
·
Attend regular Senior Management Meetings.
·
Ensure performance information for commissioners
and for quality and improvement purposes is accurately recorded and reported in
a timely manner.
Finance /
Contract
·
As part of ongoing development of the service,
ensure quality and value for money can be demonstrated.
·
Plan and implement strategic changes to improve
service delivery.
·
Attend meetings, produce reports and prepare
presentations for a variety of audiences.
Communications
·
Support the service and GM Federation’s communications
plans.
Relationships
- Ensure consistent services are
developed across the borough, taking the initiative to build strong and
effective communication with localities.
- Provide audits and reports as required.
- Attend meetings, forums, working groups
to represent the service, on behalf of the team or GM Federations as
appropriate.
- Ensure that strong links are maintained
with key stakeholders and relevant patient and customer groups.
Key Relationships:
Liaise with internal colleagues
and external stakeholders including:
·
GM Federations
·
Practices & PCNs
·
ICP
·
HEE
·
NHSE/I
·
Local Medical Commitee
·
Community and voluntary sector organisations
Equality and Diversity:
The postholder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights,
interpreting them in a way that is consistent with practice, procedures
and policies and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues.
- Behaving in a manner that is welcoming to and of the individual, is
non-judgmental and respects their circumstances, feelings, priorities and
rights.
Information
Governance
·
The
postholder must be fully aware of and committed to all policies, procedures and
initiatives relating to Information Governance. This will include, but not
limited to, data quality improvements, confidentiality and information security.
·
To take
personal responsibility for safeguarding and ensuring the quality of
information.
Personal/Professional
Development:
The postholder will participate in any
training programme implemented as part of this employment, including:
·
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
·
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
·
Training
may need to be undertaken outside of normal practice hours, and off site.
