Job summary
Do you want to be part of a person-centred mental health
revolution?
Together, we're stronger.
Join the multi-agency force for better mental health care!
The Mental Health Together
Service supports people with serious mental health needs, offering specialist,
clinical care as well as support for other areas of someones life that may be
impacting their recovery. The service bridges the gap between primary and
secondary care, with all referrals made to a Mental Health Together team in one
area.
Mental Health Together is
delivered in partnership with third sector organisations and therefore the
post-holder will be responsible for managing and leading staff from multiple
agencies working together as one cohesive team. The post-holder will work closely
with colleagues in all other relevant services and build excellent
relationships with partner organisations and referring agencies to enable
seamless patient pathways and service user engagement.
This post is being hosted by Invicta Health on behalf of Kent Mental NHS and Social Care Partnership Trust (KMPT) within The Mental Health Together Service.
Main duties of the job
The Service Manager will use data and analysis to
support better outcomes for patients and will actively coordinate initiatives
to ensure improvement plans are developed and implemented. They actively pursue the best outcomes for
patients and carers and are knowledgeable about how other services contribute
to the success of the service.
The Service Manager knows
who the internal and external stakeholders are and when to use them effectively
in promoting and securing the services reputation. They identify opportunities
for service improvement and growth seeking support from the General Manager to
maximise these. They will also deputise for the General Managers in all aspects
of the service as required.
About us
Invicta Health is a not for profit company, with a passion for primary care. We have a wide range of services such as GP surgeries, services in Urgent Treatment Centres , a mental health service, GP staff training service and the list is growing all the time.
We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.
What perks can we offer you?
- NHS pension
- Learning and development opportunities
- Health and wellbeing initiatives
- Staff forum
- Progression opportunities
- Competitive annual leave entitlement
- Incremental pay progression
- Flexible working
- Approved blue light card provider
- Salary Sacrifice Schemes
- Company Car Lease Scheme
- Employee Assistance Programme
Applying:
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible
Job description
Job responsibilities
Main
Responsibilities
-
Working closely with the professional
heads and the General Manager to provide demonstrable assurance that the
quality of the clinical services including patient safety, patient satisfaction
and clinical outcomes meet the required high standards. This will include
investigations into serious incidents, complaints and staffing issues,
appraisal, supervision and training of staff and compliance with mandatory
reporting.
-
Service Managers work
closely with the Team Managers (direct reports) and other professionals to
ensure care pathways are effective with regular reviews to enable strategic and
operational plans to be delivered.
-
Service Managers are
responsible for ensuring good patient flow management utilising a combination
of demand and capacity information, length of stay data caseload management and
adherence to agreed clinical pathways. In addition, Service Mangers systematically
make certain that clinical governance arrangements are imbedded within services
and are working to full effect.
-
Working with the Clinical
and Service Leadership to recruit, motivate and train the workforce. To be able
to demonstrate that staff have the appropriate skills and training to deliver
high quality care. To appoint Team Leaders with the appropriate competencies.
To be visible and available and to manage the performance of services to ensure
excellent clinical outcomes and good levels of engagement.
-
Actively support services to
deliver any research objectives and encourage quality improvement.
Key Results
-
The service manager is
accountable for people management and development across their services. They
will ensure people are focused and efficient in their roles and are achieving
in individual and service outcomes. Robust performance and attendance management
will be fundamental to ensuring service objectives are achieved and problem
areas identified at an early stage with solutions quickly implemented.
Leadership
-
Through
coaching and feedback, drives a performance achieving culture ensuring people
are carrying out their roles to the highest possible standard and that they
understand the key measures for success.
-
Ensures
structures are in place so the teams are aware of and can pursue the aims,
objectives and overall strategy of the service, thereby contributing to the
overall development of clinical services.
-
Ensures
timely and reliable recruitment decisions and ensures effective management of
staff induction and ongoing supervision for all staff, ensuring formal
appraisal carried out in line.
-
Identifies
staff training & development needs and liaises with HR to meet these.
-
Provides
guidance and support to team members in meeting individual and team objectives
through structured performance management processes, seeking advice from HR and
applying Policy as needed.
-
Role
models professional credibility and conduct, setting a standard for
services.
-
To
promote a culture of innovation and continuous improvement based on best
practice and positive service user experience.
-
To
ensure that all staff treat service users, carers and relatives with dignity
and respect at every stage of their care.
-
To
give clear and inspirational direction and support to staff working within the
services, ensuring they are appropriately managed, motivated and engaged, in
order to ensure the successful and co-ordinated delivery of activities and
outcomes.
-
Provide
visible leadership and presence to services.
-
Have
a flexible approach which allows learning and development of others whilst
providing constructive feedback and addressing any performance related
issues.
Financial and Physical
-
The
Service Manager will be key to operational delivery and management of basic
financial controls. They will lead on effective management of resources and
expenditure within their remit using approved financial management
practices.
-
Participates
in the business planning process, rigorously reviewing financial performance
across their services and reports on financial performance to the General
Manager.
-
Support
Team Manages with service budgets, applying agreed financial processes and
implementing necessary changes while setting goals for future financing.
-
Understand
financial risks within services and recommends remedial action, prompting
timely query resolution.
-
Observes
personal duty of care in relation to equipment and resources used in the course
of their work and is responsible for supporting teams do the same.
Resources
-
To
organise resource allocation which maximises value for money and to make
recommendations for improvement.
-
Minimises
costs of additional staffing (e.g agency) through effective staff deployment,
planning and timely recruitment.
Workforce
-
Monitors
and supervises direct reports to work within performance, quality, safety and
financial targets.
-
Identify
links with motivation and performance and able to demonstrate 100% annual
appraisals for direct reports.
-
Sets
SMART objectives for direct reports, aligned to strategic objectives and
targets.
-
Adopt
Safer Recruitment principles and ensures robust selection processes which
provide equality of opportunity and enhance quality of selection
decisions.
-
Seek
to develop own capabilities and creates culture of shared learning.
Quality & Performance
-
The
Service Manager takes responsibility for the quality of their services through
effective monitoring of service delivery and ensuring internal quality
processes are in place and working effectively across all services. They will ensure a clinical governance
framework is in place in all services.
-
Ensures
all services are fully compliant with regulatory and contractual requirements
and that contractual targets and outcomes are achieved to maximise income and
achieve contractual compliance.
-
Takes
responsibility for the quality of their services, leading on service
self-assessments and driving the review and development of continuous
improvement plans to demonstrate good progressions and achievement against
regulatory or contractual improvements.
-
Demonstrates
how feedback from those using the services is used to achieve improvements to
service delivery while ensuring recommendations and lessons learnt from SUIs
and complaints are implemented within services.
-
Responds
to management and service data requests in a timely way, ensuring this is
validated and provided within agreed deadlines.
-
Collates
and analyses clinical data to (a) identify and minimise risk, (b) optimise
clinical effectiveness, (c) optimise service efficiency. Devises a plan that
addresses these components within the immediate context of service delivery and
the broader operational framework of the service.
-
Undertakes
robust investigations into SUIs, practice and concerns, producing high quality
and timely reports with appropriately recommendations.
-
Ensures
physical environment is safe and appropriate for staff and service users and in
line with the Health & Safety policy.
-
Ensures
complaints are investigated efficiently and promptly in line with Policy and
that any learning is shared across the services and the rest of the
organisation as appropriate.
-
Supports
all staff in their duty to identify report and record all incidents of
potential or actual abuse whether the victim is an adult or child and ensure
that advice is sought from the Safeguarding Team where necessary.
-
Ensure
patient flow (waiting lists / length of stay / caseloads) are managed in line
with agreed standards and act swiftly to address any deviations.
-
Actively
work with Team / Ward Managers in improving both quality and performance across
service areas.
-
Ensures
services can demonstrate active review and scrutiny of individual care plans so
that they are responsive to individual needs and evidence progression towards
desired outcomes.
- Be responsible for assisting Team
Managers to support their staff in assessing service users, completing a full
needs assessment, developing a psychotherapeutic formulation and writing a
tailored care plan to be implemented & evaluated.
Other
-
Maintain
personal and professional development to meet the changing needs of the job,
participate in appropriate education and training activities.
-
Champions
change and embraces new ways of working to make services run more efficiently.
-
Deputise
for the General Manager as required.
-
Undertake
any other duties required following discussion and agreement with the General
Manager.
Job description
Job responsibilities
Main
Responsibilities
-
Working closely with the professional
heads and the General Manager to provide demonstrable assurance that the
quality of the clinical services including patient safety, patient satisfaction
and clinical outcomes meet the required high standards. This will include
investigations into serious incidents, complaints and staffing issues,
appraisal, supervision and training of staff and compliance with mandatory
reporting.
-
Service Managers work
closely with the Team Managers (direct reports) and other professionals to
ensure care pathways are effective with regular reviews to enable strategic and
operational plans to be delivered.
-
Service Managers are
responsible for ensuring good patient flow management utilising a combination
of demand and capacity information, length of stay data caseload management and
adherence to agreed clinical pathways. In addition, Service Mangers systematically
make certain that clinical governance arrangements are imbedded within services
and are working to full effect.
-
Working with the Clinical
and Service Leadership to recruit, motivate and train the workforce. To be able
to demonstrate that staff have the appropriate skills and training to deliver
high quality care. To appoint Team Leaders with the appropriate competencies.
To be visible and available and to manage the performance of services to ensure
excellent clinical outcomes and good levels of engagement.
-
Actively support services to
deliver any research objectives and encourage quality improvement.
Key Results
-
The service manager is
accountable for people management and development across their services. They
will ensure people are focused and efficient in their roles and are achieving
in individual and service outcomes. Robust performance and attendance management
will be fundamental to ensuring service objectives are achieved and problem
areas identified at an early stage with solutions quickly implemented.
Leadership
-
Through
coaching and feedback, drives a performance achieving culture ensuring people
are carrying out their roles to the highest possible standard and that they
understand the key measures for success.
-
Ensures
structures are in place so the teams are aware of and can pursue the aims,
objectives and overall strategy of the service, thereby contributing to the
overall development of clinical services.
-
Ensures
timely and reliable recruitment decisions and ensures effective management of
staff induction and ongoing supervision for all staff, ensuring formal
appraisal carried out in line.
-
Identifies
staff training & development needs and liaises with HR to meet these.
-
Provides
guidance and support to team members in meeting individual and team objectives
through structured performance management processes, seeking advice from HR and
applying Policy as needed.
-
Role
models professional credibility and conduct, setting a standard for
services.
-
To
promote a culture of innovation and continuous improvement based on best
practice and positive service user experience.
-
To
ensure that all staff treat service users, carers and relatives with dignity
and respect at every stage of their care.
-
To
give clear and inspirational direction and support to staff working within the
services, ensuring they are appropriately managed, motivated and engaged, in
order to ensure the successful and co-ordinated delivery of activities and
outcomes.
-
Provide
visible leadership and presence to services.
-
Have
a flexible approach which allows learning and development of others whilst
providing constructive feedback and addressing any performance related
issues.
Financial and Physical
-
The
Service Manager will be key to operational delivery and management of basic
financial controls. They will lead on effective management of resources and
expenditure within their remit using approved financial management
practices.
-
Participates
in the business planning process, rigorously reviewing financial performance
across their services and reports on financial performance to the General
Manager.
-
Support
Team Manages with service budgets, applying agreed financial processes and
implementing necessary changes while setting goals for future financing.
-
Understand
financial risks within services and recommends remedial action, prompting
timely query resolution.
-
Observes
personal duty of care in relation to equipment and resources used in the course
of their work and is responsible for supporting teams do the same.
Resources
-
To
organise resource allocation which maximises value for money and to make
recommendations for improvement.
-
Minimises
costs of additional staffing (e.g agency) through effective staff deployment,
planning and timely recruitment.
Workforce
-
Monitors
and supervises direct reports to work within performance, quality, safety and
financial targets.
-
Identify
links with motivation and performance and able to demonstrate 100% annual
appraisals for direct reports.
-
Sets
SMART objectives for direct reports, aligned to strategic objectives and
targets.
-
Adopt
Safer Recruitment principles and ensures robust selection processes which
provide equality of opportunity and enhance quality of selection
decisions.
-
Seek
to develop own capabilities and creates culture of shared learning.
Quality & Performance
-
The
Service Manager takes responsibility for the quality of their services through
effective monitoring of service delivery and ensuring internal quality
processes are in place and working effectively across all services. They will ensure a clinical governance
framework is in place in all services.
-
Ensures
all services are fully compliant with regulatory and contractual requirements
and that contractual targets and outcomes are achieved to maximise income and
achieve contractual compliance.
-
Takes
responsibility for the quality of their services, leading on service
self-assessments and driving the review and development of continuous
improvement plans to demonstrate good progressions and achievement against
regulatory or contractual improvements.
-
Demonstrates
how feedback from those using the services is used to achieve improvements to
service delivery while ensuring recommendations and lessons learnt from SUIs
and complaints are implemented within services.
-
Responds
to management and service data requests in a timely way, ensuring this is
validated and provided within agreed deadlines.
-
Collates
and analyses clinical data to (a) identify and minimise risk, (b) optimise
clinical effectiveness, (c) optimise service efficiency. Devises a plan that
addresses these components within the immediate context of service delivery and
the broader operational framework of the service.
-
Undertakes
robust investigations into SUIs, practice and concerns, producing high quality
and timely reports with appropriately recommendations.
-
Ensures
physical environment is safe and appropriate for staff and service users and in
line with the Health & Safety policy.
-
Ensures
complaints are investigated efficiently and promptly in line with Policy and
that any learning is shared across the services and the rest of the
organisation as appropriate.
-
Supports
all staff in their duty to identify report and record all incidents of
potential or actual abuse whether the victim is an adult or child and ensure
that advice is sought from the Safeguarding Team where necessary.
-
Ensure
patient flow (waiting lists / length of stay / caseloads) are managed in line
with agreed standards and act swiftly to address any deviations.
-
Actively
work with Team / Ward Managers in improving both quality and performance across
service areas.
-
Ensures
services can demonstrate active review and scrutiny of individual care plans so
that they are responsive to individual needs and evidence progression towards
desired outcomes.
- Be responsible for assisting Team
Managers to support their staff in assessing service users, completing a full
needs assessment, developing a psychotherapeutic formulation and writing a
tailored care plan to be implemented & evaluated.
Other
-
Maintain
personal and professional development to meet the changing needs of the job,
participate in appropriate education and training activities.
-
Champions
change and embraces new ways of working to make services run more efficiently.
-
Deputise
for the General Manager as required.
-
Undertake
any other duties required following discussion and agreement with the General
Manager.
Person Specification
Qualifications
Essential
- Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any allied medical profession.
- First Degree.
- Evidence of continuing professional development to Masters level or equivalent.
Experience
Essential
- Senior Management Experience in running large multidisciplinary teams with significant clinical and business delivery targets.
- Experience of managing budgets and resources effectively.
- Experience of leading and managing change to deliver organisational goals.
- Experience of leading business planning processes and delivering targets within an agreed budget.
- Experience of working within the NHS, or a related public or voluntary sector organisation.
- Experience of individual and team Performance Management and Appraisals.
- Experience of involving service users and carers in the development of services.
- Experience of working within a multidisciplinary team.
- Experience of recruitment and selection of staff.
- Knowledge of public sector management and NHS Mental Health services, Social and Primary Care service.
Person Specification
Qualifications
Essential
- Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any allied medical profession.
- First Degree.
- Evidence of continuing professional development to Masters level or equivalent.
Experience
Essential
- Senior Management Experience in running large multidisciplinary teams with significant clinical and business delivery targets.
- Experience of managing budgets and resources effectively.
- Experience of leading and managing change to deliver organisational goals.
- Experience of leading business planning processes and delivering targets within an agreed budget.
- Experience of working within the NHS, or a related public or voluntary sector organisation.
- Experience of individual and team Performance Management and Appraisals.
- Experience of involving service users and carers in the development of services.
- Experience of working within a multidisciplinary team.
- Experience of recruitment and selection of staff.
- Knowledge of public sector management and NHS Mental Health services, Social and Primary Care service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
