Job responsibilities
Workflow/Clinical Coding
Scan, file and workflow
clinical documents to the appropriate clinician.
Process new patient
registrations.
Analyse patient records,
extracting and accurately recording all relevant clinical information.
Accurately code information,
following coding protocol and using industry recognised codes.
Examine records and
documentation for missing information and ensure correct coding.
Collaborate with clinical
colleagues and other healthcare professionals to ensure information
accuracy.
Ensure the practice complies
with clinical coding guidelines and protocols.
Use DOCMAN to enter QOF
data, ensuring correct SNOMED clinical codes are used
Carry out administrative
tasks relating to patient records, including filing, and document
management.
Front
Desk
Tend to the front desk
ensuring to greet patients and visitors on their arrival to the practice in a
welcoming manner.
Ensure all patients and
visitors to the practice are signed in and directed to the relevant waiting
area.
Inform the relevant host for
example, the GP, Nurse or Practice Manager of any patients or visitors arrival.
Accept payments and issue
receipts for non-NHS services.
Support the Clinicians with
booking ambulances/appropriate transport for patients according to protocols
when required.
Assist patients with
requests for Blood Forms, Urine Forms and Xray forms, printing where necessary.
Receive samples from
patients, refusing those that have not been requested and/or expected.
Keep the reception area, noticeboards,
and leaflet dispensers clean, tidy and free from obstructions and clutter.
Support in ensuring the
reception area remains a calm environment for all. Politely and safely
addressing any disruptive behaviours, escalating to management where
appropriate.
Prescriptions
Process repeat medication
requests, dealing with any query scripts including adding, altering and
printing throughout the day.
Process Acute prescriptions
with support from the GP and Pharmacists as and when required.
Expedite urgent
prescriptions to help ensure a safe and responsive service for our
Patients.
Develop and maintain an
effective process to manage any prescription backlogs that may occur,
escalating any issues.
Liaise with patients, GPs,
health professionals and local Pharmacies regarding queries and requests
ensuring timely and correct resolution.
Answering incoming telephone
calls from chemists and patients, ensuring calls are documented and redirected
accordingly during allocated time.
Keep up to date with
medication protocols and ensure repeat medication is issued in line with these
protocols.
Actively monitor QOF
medication reviews and requirements for patients and process accordingly.
Raise any concerns including
misuse of drugs to the GP and follow up as necessary.
Distribute any safety alerts
that come through to the relevant recipient in a timely manner.
Registrations and Appointments
Process registrations both
regular and temporary ensuring complete information and appropriate ID.
Book in, amend and cancel general
(GP/Nurse), clinic (Flu), QOF and third party (Physio) patient appointments in
line with practice appointment procedures, ensuring coding is completed where
necessary and optimum efficiency of the appointment system.
Monitor the incoming
E-Consult messages booking an appropriate appointment or directing to the most
appropriate department.
Monitor the 111 clinical
screen and directing as appropriate.
Receive and accurately
record requests for home visits, assessing urgency in accordance with the
Practices protocols.
Ensure that patients without
appointments but who need 'urgent consultations are booked into appropriate
slots and referred to a GP where necessary.
Chaperone patients and visitors when requested by line manager.
Advice and guidance
Provide advice (non-medical) and contact details of third-party services
to patients as required. For example, suggesting a patient contact the Urgent
Mental Health Team.
Respond to and/or redirect all general enquiries, explaining procedures
where necessary and processing paperwork where required.
Process referrals for the
District Nurse.
Action EMIS tasks and DOCMAN workflow in a timely manner.
Communication
Answer incoming telephone
calls in a timely and professional manner, ensuring calls are documented and
actioned and/or redirected as appropriate.
Communicate with GPs, Nurses, and the Clinical Team as necessary
including passing information across to processed, chasing documentation,
results, and appointment information.
Communicate in writing (letters and electronically) and verbally with a
wide range of providers and users of services, including patients; carers;
voluntary; social; primary and secondary care providers.
Liaising with GP/Clinicians, forwarding concerns, chasing for samples,
letters, prescriptions and other paperwork.
Monitor the surgerys email account and action any requests needed,
raising any urgent enquiries to your line manager where relevant
Data Handling
Document information received from patients or
third-party agencies, accurately on EMIS. For example, urgent blood results
from path labs, patients home blood pressure readings and any urgent referral
advise provided to them.
Undertake manual and electronic filing and retrieving of paperwork
ensuring up-to-date maintenance of both computerised and manual filing systems
(i.e. patient notes).
Computer data entry/data allocation and collation; processing and
recording information in accordance with practice procedures.
Equipment and stock control
Efficient filling of sample pots, testing kits, appointment cards,
registration paperwork and other necessary aids.
Clearing and re-stocking stationery items in work areas as required
ensuring low stock levels are reported to the relevant leads and ensuring a
clear desk policy.
Safely accept and record receipt of any vaccine/medication deliveries,
ensuring safe storage of items and informing relevant departments.
Pack specimens ready for collection by the local hospital.
Miscellaneous
Opening and locking up of practice premises (where needed) and
maintaining security in accordance with practice protocols at all times.
Keep up to date with any new
guidance and changes within the team.
Supporting in the training of new
team members.
Complete any special duties
as outlined by your line manager.
General Duties
To
work collaboratively and professionally with colleagues across Invicta Health,
building and maintaining relationships.
To
contribute to the development of services, including processes, templates and
principles.
To take part in any statutory and mandatory training
or other training and development programmes as requested.
Any other reasonable duties as directed by your line
manager.
Due to the changing nature of Invicta Health, job
descriptions will evolve and are therefore subject to periodic review.
